Charlotterusse reviewed by

19 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

LOYAL CUSTOMER

THE GOOD: Okay, customer service is the best, they have extended sizes, their clothes are usually good quality, and this is where I get most of my shoes (I only trust them) and shipping is really fast, I live on the east coast in the south and usually get an order within 3 days. Like nobody else does that......NOBODY! Then they always have really good promotions, like a few times a month. Free shipping when you spend $30, All shoes buy one get one for $10, buy one shirt get the other for $5, and shorts up to 50% off. Which is why I love them so, no one else can compete with their promotions.
ROOM FOR IMPROVEMENT: I started to notice when ordering shoes online that they were coming slightly bent or scuffed, so I stopped buying wedges and boots online....it was like either they were trying to get rid of the " ugly " ones or they got the flaws during shipping and handling. Also, when they sell out an item it can take forever for them to restock. The other things is the minimum for free shipping...it's $65. I wish they could bring it down some. And their jeans and shorts seem to run large. I also wish that people could either ask questions about the items or write reviews.
OVERALL: The employees at the mall are always super nice and friendly and their promotions are insane. I don't think I'll ever stop shopping with them.
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