CHARM HEAVEN reviews

CHARM HEAVEN reviews

Excellent
9.7
from 0 - 10
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Review by confirmed purchaser

Beautiful charms and very fast delivery!

What great value as I got 3 for the price of 2 on my charms. I bought these as a birthday present so I was really pleased at how beautifully presented in there boxes with tissue paper and a little bag! Very impressed. Thank you.
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Review by confirmed purchaser

Great communication and quick delivery.

Had everything i wanted in stock, delivered most items quickly and communicated exactly when the other item would arrive. Brilliant offers and prices. Would recommend.
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Review by confirmed purchaser

Quick good service

Found what I wanted strraight away and the charm arrived quickly in a lovely gift box. Reasonably priced very happy customer would recommend
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Review by confirmed purchaser

Internet shopping doesn't get any better that Charm Heaven!

Ordered three charms on the buy 2 get a third free offer for my grand-daughters 18th birthday. All the charms arrived very quickly in beautiful hinged gift boxes and I saved £34.95 on my third charm. Had previously bought from a high street jeweller - never again as these charms were perfect and far better value. So pleased that I ordered a fourth charm. Naturally I had to pay the full price of £55 as only buying one charm (but same price as high street jeweller). Only disappoint was that the charm arrived in a small cardboard sleeve, not in a gift box as I had expected which in my opinion cheapens the gift. I had to buy a small gift box for the charm as I didn't want to wrap up the tacky cardboard sleeve. I know that the same jewellers previously mentioned also use these horrid cardboard sleeves, but I think at £55 for a small charm it should warrant a gift box regardless of number of charms bought. I thought that the customer service team would see I had already spent £113 a few days before and would offer the same service. It's only a small gripe though and I have already recommended Charm Heaven to friends and I will definitely use them again as site is very user friendly and delivery was outstanding.
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Review by confirmed purchaser

Shopping Experience, So Smooth And Satisfying

I would just like to thank you for making my shopping experience with Charm Heaven so smooth and satisfying. My girlfriend absolutely loves her new bracelet and your recommendations have worked a treat! Thank you so much. Delivery was very quick with the short notice that I unfortunately gave you. I will definitely return to your store and you have now gained another loyal customer
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Review by confirmed purchaser

Easy ordering, fast delivery. Very pleased with Chamilia items.

I took advantage of the 3 for 2 offer on Chamilia items, ordering 2 safety chains and a necklace. Items are first class, packaging was secure and I saved £40! There was information in the package in case there were any issues t be resolved, i.e. returns necessary, but i didint need to do this. So great communication. i can recommend this website.
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Review by confirmed purchaser

charms on heavenly wrists

when i ordered the charms i never expected to get them as fast as i did, plus the way they were presented to me was lovely in there own boxes the person i gave them too was thrilled with them.
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Review by confirmed purchaser

Excellent products and service

Fast efficient service.
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Review by confirmed purchaser

Wrong item sent and unprofessional

I ordered two charms for my mum for Mother's Day. I had it sent to her house, as I'm up at uni, and told her not to open the package. I get a phone call a few days later asking what I had received because they had a feeling they sent the wrong charm. On the phone it did slightly feel like the guy was blaming me for it happening. I had to get my friend to go round, pick up the package and open it. She found that the had got a koala mixed with a policeman's helmet (they don't even look the same!). In all fairness they did send the right charm as soon as they knew however it shouldn't of happened in the first place and I shouldn't of been made to feel it was my fault.

Regarding your reply:

I believe that my review has not been sent too quickly. It is simply how I felt about your service, you sent me an email asking me to evaluate it and this is what I thought. If you felt that my review was sent in too quick then why send me the email in the first place?

I do take responsibility that I did at first give you the wrong delivery address and I am grateful that you changed this quickly.

Regarding the phone call with one of your staff, it simply how I felt. Surely if you were a professional company you would take this feedback and find a way so that a customer does not feel like this again. I would have been willing to look past the fact that you sent me the wrong item in the first place, however that phone conversation really upset me and made me feel like I was not valued as a customer.

What I find unprofessional about your company is that today, Tuesday 12th March at 3:11pm, I received a phone call from the same staff member who made me feel this way. During this phone call he stated that, and I quote, 'it's all in your imagination' and 'it's not our fault you woke up on the wrong side of the bed'. That is not a way to treat a customer at all and I would be ashamed if I owned a company and one of my employees spoke to someone in this way.

I have changed this rating to 1 star, due to how I have been treated since posting this feedback, and believe it does not give a misleading level of service from your company. I do not feel respected as a customer and would highly suggest to anyone not to buy from your company.
Charm Heaven

Reply from Charm Heaven


There is a simple explanation that has caused your unhappiness with our service, we have several part time staff working at our office, it was an inexperienced junior member of staff that made the error with your order, she has been very apologetic that this has happened.

As a valued customer and with every respect Melissa, in our opinion, you have been too quick to send out a bad review of our Company.

We take this opportunity to point out that you made your order on Saturday evening 2nd March, shortly after you sent us an email asking that we amend the delivery address as you had supplied the wrong one, on reading your email I decided that your request was in need of a quick response, I replied to you on Sunday 3rd March confirming delivery address had been amended to put your mind at rest.

You then state that the guy who called you from our office, “you felt he was blaming you in some way?” This is very unlikely, what reason would we have to blame the customer for our genuine mistake. Given the circumstances, there seems to be absolutely no motive to why we could possibly want to blame a customer for sending the wrong charm to them, we called you to apologize, which we did, not to blame you.

We are very unhappy with your review and strongly disagree with your 2 star rating, it gives a misleading level of service from our Company.


Hilary Stafford
Customer Care Team
hilary.stafford@charmheaven.co.uk
Newcastle upon Tyne
0191 214 1771
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Review by confirmed purchaser

Amazing Fast Delivery

The delivery of my charms was amazing!!! I ordered around 3pm the one afternoon and the charms arrived the next morning!!

The only problem I experienced was when I went to checkout from my basket - there was no 'proceed' or 'checkout' button to press. This was resolved with me using the websites 'contact us' page and a quick response from Charm Heaven.
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Review by confirmed purchaser

Prompt service and delivery, charms described excellently.

The charms were well described, and arrived well protected. I thought they looked better than the photos and I will definitely use Charm Heaven in the future.
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Review by confirmed purchaser

great service

was very easy to order, very fast delivery all the charms are fab, I find it very good that charm heaven offer u the chance to pay by instalments
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Review by confirmed purchaser

Excellent!

Excellent customer service, excellent products, pleasantly surprised at how well the charms were packed, delivery was so fast! Would def. recommend and will def. be shopping with charm heaven again :)
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Review by confirmed purchaser

great service , and fab dispatch time .

Hi , I have placed several orders with charm heaven and have been more than happy with their service .Products were received the next day and all beautifully presented in original Camilla boxes and bags , so great if giving as a gift , will definitely use again , thanks charm heaven x
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Review by confirmed purchaser

Pleased with my purchase

Fast delivery and true to the product description. Site of confidence to repurchase
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Review by confirmed purchaser

The best online store i have used.

This is the only place I would buy charms. Delivery is always very quick, the items always arrive in perfect condition and the customer service is the best I've ever experienced. Perfect!
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Review by confirmed purchaser

Write a catchy header to make your review stand out.

Great service and very pleased with delivery and contents - will definitely use your company again.
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Review by confirmed purchaser

Fantastic service, quality charms very pleased

Hi I have never used Charm Heaven before but the charms were perfect. Very nicely wrapped and attention to detail was very much appreciated. Will definitely use this site again and will recommend to my friends
Thank you linda
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Review by confirmed purchaser

Very quick delivery - all Good!

Recently placed my first order with charm heaven and I was very happy with the service, they were delivered securely and on exactly the day they said. The offer of a deposit down and four monthly repayments interest free was a bonus, as the charms I was after were on a buy three for the price of two you couldn't really go wrong. I will definitely be ordering from them in the future and will be looking for their future special offers too, a company you can rely on at last.
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Fantastic

Brought necklace and charms from charm heaven for the first time and I must say it was such a easy process and fantastic fast delivery, all well wrapped and all in lovely boxes will buy from again and agin thanks

Charm Heaven Details

About this company

Charm Heaven is an officially licensed Chamilia jewellery stockist, selling the complete range of Chamilia beads, charm bracelets and necklaces.

Visit CHARM HEAVEN

Contact information

Call us on: 00 44 (0) 7920 441 791
We live here: Redburn House Westerhope
NE5 1NB Newcastle upon Tyne
United Kingdom

Category

CHARM HEAVEN is ranked 12 out of 89 in the category

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