Was not notified about a charm being out of stock on first order so I contacted them they were very apologetic and also gave me £10 credit, I then used again and they communicated well as something was out of stock and delivery was fast. Will def use again
I ordered 3 charms then received a phonecall explaining there would be a slight delay as 2 were out of stock however received them 3 days later so was really pleased. Charms are stunning and came in proper boxes instead of cardboard sleeves with plenty extra chamilia tissue and gift bag. Will definately buy from them again.
the charms I ordered were delivered the next day. one of them didn't fit my bracelet and so a replacement was sent the minute it was in stock again (only a few days). I was even sent the return postage, as well as an address label and a reuseable jiffy bag.
I was so impressed that the Chamilla beads were two for three which makes them an
exceptional value for money item. There is also a huge choice.
I was most impressed with the reassuring emails and the delivery service
Just before the New Year I ordered a necklace and it came the very next day, unfortunately it was the wrong length. I got in touch with customer care and received a reply straight away. They sent out the correct length and I received it the very next day. Would recommend them highly and would definitely shop with them again. Very well done customer care!!
Good value for money even though the item are quite expensive but i bought mine with discount - so it was a good bargain plus you have an option for payment it could be instalment or you can pay in full, fast delivery, very good packaging. Definitely I will recommend this site to all my friends.
I found Charm Heaven's website when searching for a Chamilia owl bead to give as a Christmas present after being let down by another retailer (I'd placed an order online and then had a call a couple of days before Christmas to say they didn't have the charm in stock). As it was 21 December I wanted to check they had the bead in stock before ordering so called Charm Heaven and spoke with a very friendly man who knew exactly what I was looking for and quickly confirmed they had the charm in stock and that they'd be able to send it out the same day for next day (Saturday) delivery. They were as good as their word and owl bead now has a very happy home. Thank you Charm Heaven.
Recently ordered some charms and a bracelet from Charm Heaven to take advantage of the 3 for 2 offer. Recieved everything promptly including the extra wrapping they provide for presents| what a good idea that is. Would recomment them to anyone and also the amount of different ones you can get get compared to shopping on the high street.
having left it very late to purchase my sister a gift I ordered something from Charm Heaven, I wasn't let down with delivery, and the item is great too,
I wanted a couple of Charms for my wife for Christmas, I rang up beforehand to see if they had the items in stock which they did, the chap was very friendly and helpful.
I ordered them on-line on the 21st December using the next-day service and sure enough got them next day.
Will definitely use again.
Helpful from first contact.Went out of their way to make sure everything was perfect.
An excellent service with reasonable prices, cheaper than other outlets. Very impressed with the packaging. Each charm ordered came in its own little gift box. Even Charmilia does not offer this service. Would highly recommend. This is my second order through this company. Their choice of charms far greater than can be found in the high street.
I was looking for a hockey charm for my daughter and found the one I wanted on Charm Heaven at a much lower price than other websites. I needed it quickly and was very pleased with the next day delivery service available.
If you want to use a company that has a large stock of charms, a company which is always competitive on price and a company which looks to deliver quickly, I'd suggest using Charm Heaven.
Other websites I have used are very hit and miss. Everything in one place, it works for me.
My first order with with company and I will shop again, During my first order unfortunately royal mail lost my items, I contacted the company and they looked into this straight away and replaced my order.
My order came in good packaging and was free from any scuffs
I am delighted with this company and my items
I would recomend them to all my family and friends A**
Ordered through many different suppliers of Chamilia charms-Charm Heaven were head and shoulders above the rest for price delivery and service!!! DEFINATELY would recommend and will use again....and again .... And again!
No complaints, it arrived swiftly and promptly and was nicely packaged, arriving in perfect condition!
I purchased a charm for my daughter's birthday and requested it to be sent direct to her house.(in time for her birthday). There was a pretty gift box and a gift bag included with the package. I told my daughter to open the package when it arrived. Think it would be really nice if it could have been put into the gift packaging and the invoice put in a seprate sealed envelope. Wouldn't expect any of that if it were being dispatched to purchasers home address but the mailing address was selected as different to the billing address. So would be nice if could be given the coice. Aside from that the package arrived within two days and was very pleased with the charm. She loves her bracelet and only has space for one more charm!!!
Excellent service, easy to use website, delivery within couple of days even at this busy time. Excellent choice of product and great prices - what more can I say????
Do not delay - go and check this site out...............
To reply as a company, please log in to your business account.