ChatandVision Ltd. reviews

ChatandVision Ltd. reviews

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5.7
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SVINDEL - FRAUD - AVOID !!!!

Pas på - de sender fra Hongkong - og du skal betale told, moms og gebyrer - også selvom der står det stik modsatte på deres hjemmeside !!!! Der er ingen telefon numrer eller e-amil adresser - blot et besked system, som tilsyneladende slet ikke virker - der kommer i alt fald aldrig kvittering på henvendelsen eller et svar. Utroligt at Skype og Microsoft vil lægge navn til et samarbejde med sådan en flok svindlere. Køb aldrig varer her !!!

Be aware - they ship from Hongkong - and you will be charged duties and taxes !
This is from their "Shipping" page "Worried about hidden costs? Please don't be, we'll take care of any applicable taxes and duties prior to delivery so the price on the website is the final amount you pay. Rest assured that your buying experience with us will be completely hassle free." IT'S NOT TRUE - IT'S FRAUD - YOU WILL BE CHARGED DUTIES AND TAXES !
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No delivery 3 weeks after order....

Ordered a web cam on 23 Feb and still not delivered by 14 March despite website saying 7 to 14 day delivery. Helpline down when I first called and staff answering on the second time could offer no clear explanation and simply repeated 'you concern will be escalated'....very disappointed with service.
Added: Guess what just received goods (14 March) a few days after raising dispute with PayPal but 3 weeks delivery time simply not satisfactory.
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Worst Customer service ever.

I use Skype for my business and need a walkabout phone . I originally received a faulty RTX Dual Phone 4088 from Chat & Vision , which I had ordered through Amazon , this was refunded by Amazon within a week of returning it to them. I still needed a phone and so I then went and ordered another one direct from Chat & Vision website as the price was cheaper . I duly received this in mid January . However unbelievably yet again the phone was faulty - even though it was a different fault to the first one. I contacted Chat & Vision and they emailed me the return labels to put on the package , I told them that I needed a replacement as soon as possible as this was affecting my business . This was posted to them on 22.01.2014 and received by them on 27.01.2014 ( proof of receipt / signing confirming this) . Since then I have sent at least 6 on line requests initially chasing my replacement , and recently chasing a refund . The response is the same every time "We would like to inform you that we have chased this up with the relevant department and once we hear back from them, we shall email you accordingly. We seek your extended patience for this matter".
I have requested a contact number - but this has not been given nor does there seem to be any available by searching the internet.
I tried contacting Chat & Vision on Facebook again the same sort of response -" a customer service agent will contact you shortly to resolve any issues " 3 weeks later still no one has contacted me.
So as it stands Chat & Vision have had my money for over 2 months and have not provided me with any functioning goods - nor confirmed when I will either receive a working product that I have paid for or when I will receive a full refund !!!
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Faulty Product, Worst customer service in years

Worst company I have ever dealt with. Ordered two skype dualphones and the base did not work at all - not even a light on (trust me I work in the tech industry so this is not user error). After MULTIPLE ridiculous emails (and not one direct email so I could respond, you always have to go back to the generic form) I am still dealing with them to get a refund. I tried for the first 2 months to get a replacement but all I got was 'sorry for the delay, we are working on it'. I then asked for the refund and am now waiting for them to process it. Needless to say the 'prepaid' return shipping was not paid, and the postal service would not accept it (since it was all in Finnish and was to be shipped to Finland even though I live in the USA), so i had to pay for that too. And if I get charged for the original packaging not being perfect because I opened the product with the intent of using it, then I am probably just going to go directly to my bank and force the refund.

I HIGHLY recommend staying away from this company until they improve their services.
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very bad service

One year ago I purchased a phone via the Skype site.
The process of the order went via CHAT and Vision.
I received the phone and It worked for about two months. After two months I had to reset de phone and had to make all the settings again to make it work again for about 2 weeks.
I contacted chat and vision via the site to make a RMA for my phone.
This was in October 2013. Sins that time it has been very quiet. End December I send them an e-mail whit the question where is my phone. After two weeks I received e-mail that they received the phone and that they are going to fix the problem.
that was the last time I hear anything from them. I have send several mails but no response. Except from the automatic response system saying they would contact me in max 24 ours.
The site says I have to log in to the support system If I have any questions. But I cannot log in to this system. I manage to reset my password and then get some error when I log in.
Chat and vision does not replay on my mails and for almost 6 months now I have no phone the use my Skype account.
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I was charged extra customer tax, and couldn't get through to the company

I ordered a headset in january. Price around 200 DKK. Next day the Money was drawn on my account but I had to wait for 10 days before I got my headset. When I recieved the headset I was charged extra 200 DKK in customer tax, VAT etc, because it was sent from Japan to Denmark. It wasn't mentioned anywhere, that it would be sent from Japan and charged ekstra tax. In case I had known that, it would have been cheaper to buy it in a computer shore nearby. I have now tried to contact the compagny 3 times, but they newer answered. It's easy to buy but hopeless to get in contact with them.
I will never recommend this company to anybody due to this lousy service.
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Free Shipping ???

I placed an order with them (Live in MA, USA), stated free shipping but I got charged for shipping, contacted them by email and there response was that they charge shipping to some places, I would not recommend this company to anyone because i don't like when company's have to TRY and trick people into buying from them.
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Bloß nichts bestellen bei dieser Firma

Ich habe am 6.1.2014 bei dieser firma eine Webcam bestellt und am gleichen Tag bezahlt! Bis heute (03.02.2014) hat mich diese Bestellung nicht erreicht.
Die ganze Korespondenz ist nur beschwichtigend. Es wird überhaupt nicht inhaltlich auf Anfragen eingegangen. Stornierung ist auch erst möglich, wenn die Bestellung angekommen ist!!!!!!
Schlechte Geschäftspraktiken!
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I'd rather be waterboarded than deal with this USELESS Outfit!

Ordered a RTX DUALphone it arrived after about a week later, however the phone was faulty, sent the company an email informing them about the issue via the website... waited 4 days... still no response, I ring the company on UK number advertised on their website, was on hold for ages, I speak to a clueless customers services advisor, who informs me that they will send a written response within 24 hours.... Guess what!! Nothing...ring again the next day this time I'm told that I must send another email detailing the exact fault...so I send another email detailing the fault and request that I wish to return the item for a replacement....wait 2 more days...not response.
Two days later I ring the customer services number to speak to someone sitting somewhere in the Philippines she can't help because the she is waiting for someone to send an email from Hong Kong (wft). I ask to speak to the manager (Caroline), I get told she is busy on another call and maybe I should trying sending another email or I should ring back in an hour when she is free....guess what then I ring back I get informed that the shift has changed and the manager is not available.
Two emails and three calls later, no further forward....A BUNCH OF COWBOYS! BE WARNED!!!
Luckily I paid via Paypal and now have a raised a claim though them....waiting to see what happens next! AWFUL CUSTOMER SERVICE, THEY DO NOT CARE ONCE THEY HAVE SOLD YOU THE PRODUCT AND GOT YOUR MONEY! I WISH I READ THESE REVIEWS BEFORE I ORDERED!
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Review by confirmed purchaser

Absolutely fxxking useless!

Ordered a skype phone. Delivered with the wrong adapters for uk use. I spent 3 months to get jayden the customer service rep to understand and action my complaint. After many email exchanges and promises of action i am still waiting. Dont use chat and vision. They are clearly retarded and rubbish. Dont say i didnt warn you. I am beyond dissatisfied and well into disgusted territory. 1 star is generous .
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Skype gift card error

I have ordered a gift card. Received a mail, that it was delivered. However, it was not delivered anywhere. I have contacted support more then 3 times and trying to tell them that it it was not working, but they answer only the same - it was delivered and we do not know anything. More then 10 days left and these codes are not used. So, if you are a smart human, you can understand, that codes are missing and resend them to other email or return money. But maybe, it is very hard to do..
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Didn't reply to my email about wrong pricing

I was redirected to this website from the skype.com website, wishing to purchase a Skype Phone. The price on the skype.com website was different than the price showing on chatandvision.com so I emailed them to make them aware of the issue, and to ask which price is valid. I didn't get a response, which I think is rather rude. Clearly they have enough business that they don't really want new customers! Very disappointing. My ticket ID is AKK-172-37714 if chatandvision read this.
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Worst company and customer service ever

I've now been dealing with this company for over a year. I purchased a skype phone (RTX DUALphone 4088); took over 2 weeks to ship, before then I requested change of delivery address which was not fulfilled. The item was 'lost' for over 1 month by the time I received it I had already purchased another product, never got return instructions...
Anyhow, after a few months I decided to try it out just to find out it didn't work, the screen keeps saying "cannot fiund the base station". Contacted costumer support and get a reply after 16 days, followed and repeated all instructions and the phone still doesn't work. I am out of the warranty time frame since I bought the product over a year back BUT i have never been able to make it work.
The costumer service besides being slow, providing incomplete answers and even having terrible spelling are simply useless. I have not been able to contact them over the phone or escalate my ticket to a supervisor or manager.
My whole experience with both the product and the costumer service has been more than pathetic.
Thanks for reading.
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Review by confirmed purchaser

The company holds true to Warrantee claims

I use my skype phone for long distance calls. Before the warrantee expired something happened and the phone no longer worked. The process for sending it back for warranttee claim was very easy. Communication with ChatanVision is very good and they answered all my queries through out the time they had the phone. They ended up just replacing it and in less then three months I had my new one. I found that this company did not give me the run-around and just did what they said they would do.
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Review by confirmed purchaser

Quick delivery!

Timely delivery, item was in good condition.
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Review by confirmed purchaser

did order long time ago still not shipped,

i have done order more than one week and till now it not shipped,
my credit card was full charged with the amount ,

i think i have to do chargeback ,
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Hello,

your order shipped on the 29th. One of our agents will contact you with the racking details. You are also able to locate this in your "My Account" section of our website.

Best Regards,
chatandvision
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Review by confirmed purchaser

Great

Everything as expected - i will recommend and use again
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Review by confirmed purchaser

you guys impressed me with your service

I was leary with the reviews i read but would order from
your company with confidence because my order came super fast and i got what i asked for with no problems
with product thanks very much
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Review by confirmed purchaser

Very good service and fast delivery

When an order is placed and completed a confirmation email should be sent from yourselves to the buyer.
More in depth instructions (paper instructions) should be supplied with the phone
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Review by confirmed purchaser

Phone came in early and works great

I plugged in the RTX 4088 and it set up very quickly onto the internet. Once connected to the internet I had to download the latest firmware. I logged on to Skype and was able to make calls. In the beginning the contact list was not available but it download by itself later and I saw my contacts on the phone.

ChatandVision Ltd. Details

About this company

Visit ChatandVision Ltd.

Contact information

Call us on: chatandvision.com/display/ws_view?page=ws_contact
We live here: Hong Kong

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