My experience is based on ordering a skype phone. The order process and receiving the product went well. Unfortunately the product was faulty and I wanted to return it. To return it I had to write back and forth with 3 different people, everytime receiving a "please rate our service" mail from them, which was annoying. When I returned my product to them I had to wait almost a month until they confirmed receiving my item and additional 5-7 working days before confirming that it was faulty. Furthermore I also had to pay the return fee with the postal service. Now I have received my replacement product, it works, and therefore I give them 3 out of 5
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On behalf of ChatandVision, I'd like to personally apologise for the delays experienced. Returns processing time does depend on our current queues, however we'll be looking further into your case to see if there's more room for improvement.
In the meantime, we'll also be reviewing your postage costs and will be in touch shortly to discuss the matter.