Professional, courteous and fast
Review by confirmed purchaser
I have seen the bad reviews of customer service from ChatAndVision, but i had a good experience. I ordered the phone from Amazon, with Prime, expecting 2nd day delivery (my office opens in 3 days). But after i ordered, i saw "shipped out within 3-5 business days and delivered within 7-14 business days", and i'm like, ohhh noooooo this is going to be a nightmare! So i signed into their web site and requested "upgrade delivery method", hoping for the best. At first the response was as if they didn't get it, they reiterated the original ship time, so i wrote back and explicitly said "i need you to ship by tomorrow, and use overnight shipping, please just bill me". Well, lo and behold, they did exactly that AND did NOT charge me for the upgraded shipping. I tracked it with DHL all the way from china, and saw it delivered the next day, impressed with their customer service!