ChatandVision Ltd. reviews

ChatandVision Ltd. reviews

Acceptable
5.7
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
199 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I have been using DUALphone for more than 10 years , the replacement is much better

Hi,

I have been using DUALphone for more than 10 years , now I changed model this is much better than the old one .

Piero
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Paid for when ordered, but not received, got my money, but nothing for it!!!!!

What do I think of Chat & Vision Ltd?
Well as you can see from my my opinion above, not much.
I placed my order on 13th Oct 2013, I receive confirmation, I then receive an email telling me that my order delivery has been "upgraded" & that I should expect to receive it with a few days, dated 16th Oct. From then until now (26 Oct) I have received precisely nothing. I have contact Chat & Vision to report the fact I have not received my order, receiving a non-contactable email confirming my report + plus 2 companies asking me to tell them what I think of Chat & Vision Ltd, but still no order.
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Hi Allan,

your order was shipped on Oct 16. You are able to find the tracking details in the "My Account" section of our website. If you any questions, simply email us using the contact form on our website.

Best Regards,
chatandvision
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

awfull

This is the 2nd time I have been asked my opinion on your service< so this time I had better tell you.
I ordered on the 6th of October, I received an email from you on the 10th, stating that my order had been upgraded to express at no extra cost to me. Today is the 22nd and still my order has not arrived.
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Dear Nico,

the order was shipped on Oct 10. Unfortunately we have no influence on the actual delivery time frame as this is in the hands of the courier only.

You are able to track your order with the details in "My Account" on our website.

Best Regards,
chatandvision
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great business, fast service!

I ordered a skype phone from ChatandVision, and I chose regular shipping speed of 7-10 days. My order got upgraded free to premium shipping and I got my order in 3 days. I kept getting emails during the process, so they are trying hard to make sure I am not having any issues. I am quite happy about buying from ChatandVision.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

On time... No hastle

Ordered & received my new Skype phone faster than expected & would use this company again

Computer tracking system could be better & my preferance is always to speak with someone in person at the end of a phone.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

expensive shipment...

expensive shipment...
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

NO Customer Service

Have been in touch over a period of weeks due to a faulty handset. Keep getting fobbed of to computer replies, NO real help in replacing phone or getting my money back. Who is running Chat and Vision? Not a business person, that is obvious.
Yuli found this review useful
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Dear Kevin,

one of our customer service agents will be in touch with you shortly regarding this issue.

Best Regards,
chatandvision
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

they don't have a contact number

Never again... was a nightmare from start to finish...NEVER replied to emails.. whole return process under warranty took six weeks... don't deal with a company that hides behind a webpage contact with no other option... STAY AWAY
Yuli found this review useful
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Dear Fraser,

we are happy to read that your replacement is with you now and hope you are enjoying it.

Best Regards,
chatandvision
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Chat and Vision exceeds customer expectations!

I am very happy that I ordered my Skype phone through Chat and Vision. I was given free minutes for purchasing the phone, free upgraded shipping, and customer service followed up with me! I am definitely pleased with their customer service and appreciation. No one else in the industry can compete with them!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

sensational Service

No Reservations with recommending this company.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Prompt and reliable

I ordered Skype dual phones from Chatandvision. They are prompt in sending the product. They also follow up to make sure you got your order -a fact that is not common amongst most vendors.
I love their service and attitude.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

worst delivery, unable to get an answer regarding my order

NEVER< NEVER order from them
Yuli found this review useful
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Dear Michael,

the order was shipped on sep 27. Unfortunately we have no influence on the actual delivery time frame as this is in the hands of the courier only.

You are able to track your order with the details in "My Account" on our website.

Best Regards,
chatandvision
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick delivery and great product

It appears that this Skype 4088 phone is a great investment. It's been online for 2-weeks and NO complaints! Delivery was quick too! Thanks again!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

One stop shopping for all your Skype hardware needs.

Excellent service and after sales support. They truly want to make sure you are a satisfied customer.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Have not yet received it

I was told it was priority and still awaiting delivery
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Dear Kristian,

the order was shipped on Oct 7. Unfortunately we have no influence on the actual delivery time frame as this is in the hands of the courier only.

You are able to track your order with the details in "My Account" on our website.

Best Regards,
chatandvision
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Not satisfied at all

Ordered a RTX DUALphone 4088 on Sept. 25th. It actually arrived 3 days later. The base doesn't boot, I can't connect the phone to the base. Wrote to support and got a standard "reset and wait" mail that wasn't helpful. Searched online for my problem and it turned out that there are a lot of customers with the same issue. Why don't they test the phones before they ship? Asked for a new phone. Filled out the form "my device is faulty and I want my money back" It is October 17 and I am still waiting to have my phone picked up.
Yuli found this review useful
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Dear Susanne,

one of our customer service agents will be in touch whit you shortly regarding this issue.

Best Regards,
chatandvision
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Obnoxious communication

All I wanted to buy was a Skype gift card for $10. They asked me to provide a proof of address in the form of a utility bill. YOU GOT TO BE KIDDING! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! There need to be balance and common sense. By the way, the gift cards were 20% off. Obnoxious communication.
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Hello Toni,
after looking at your case I have now cancelled your order as per your request.

Best Regards,
chatandvision
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Dont shop here

First of all, I just want to buy a Skype e-gift card online for my brother's birthday gift. And they took forever to process it and then asked me to provide a proof of address in the form of a utility bill. COME ON! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! Other than that, the customer service is very slow. I sent several request to cancel my orders. NO ONE RESPONSE!

AINT NOBODY GOT TIME FOR THAT!!!!!!!!!!!!
My advice is don't shop here. Find a better one.
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Hello Toni,
after looking at your case I have now cancelled your order as per your request.

Best Regards,
chatandvision
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

obnoxious communication, no delivery, no refund

I ordered an ipad mini in may 2013. It was never delivered though payment was made.
In contacting the company they promised to refund, but now it is almost five month later and I am still emailing..... In the correspondence following every answer is the same: 'My sincere apologies for any inconvenience this may have caused. Rest assured we will help rectify the matter for you. I have already alerted the Relevant Department so that they can immediately investigate the matter internally as well.

Nobody seems to be responsible at chatandvision or capable of solving problems
Yuli found this review useful
ChatandVision Ltd.

Reply from ChatandVision Ltd.

Dear AT,
I looked into your case and the delay was due to internal miscommunication. I will have this rectified immediately and follow up personally.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent buying experience

The buying experience with Chatandvision was excellent. My product that I ordered came early and the product is working flawlessly...

I'm sure I'll order again from them.

ChatandVision Ltd. Details

About this company

Visit ChatandVision Ltd.

Contact information

Call us on: chatandvision.com/display/ws_view?page=ws_contact
We live here: Hong Kong

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.