I ordered a skype phone from ChatandVision, and I chose regular shipping speed of 7-10 days. My order got upgraded free to premium shipping and I got my order in 3 days. I kept getting emails during the process, so they are trying hard to make sure I am not having any issues. I am quite happy about buying from ChatandVision.
Have been in touch over a period of weeks due to a faulty handset. Keep getting fobbed of to computer replies, NO real help in replacing phone or getting my money back. Who is running Chat and Vision? Not a business person, that is obvious.
Never again... was a nightmare from start to finish...NEVER replied to emails.. whole return process under warranty took six weeks... don't deal with a company that hides behind a webpage contact with no other option... STAY AWAY
I am very happy that I ordered my Skype phone through Chat and Vision. I was given free minutes for purchasing the phone, free upgraded shipping, and customer service followed up with me! I am definitely pleased with their customer service and appreciation. No one else in the industry can compete with them!
I ordered Skype dual phones from Chatandvision. They are prompt in sending the product. They also follow up to make sure you got your order -a fact that is not common amongst most vendors. I love their service and attitude.
Ordered a RTX DUALphone 4088 on Sept. 25th. It actually arrived 3 days later. The base doesn't boot, I can't connect the phone to the base. Wrote to support and got a standard "reset and wait" mail that wasn't helpful. Searched online for my problem and it turned out that there are a lot of customers with the same issue. Why don't they test the phones before they ship? Asked for a new phone. Filled out the form "my device is faulty and I want my money back" It is October 17 and I am still waiting to have my phone picked up.
All I wanted to buy was a Skype gift card for $10. They asked me to provide a proof of address in the form of a utility bill. YOU GOT TO BE KIDDING! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! There need to be balance and common sense. By the way, the gift cards were 20% off. Obnoxious communication.
First of all, I just want to buy a Skype e-gift card online for my brother's birthday gift. And they took forever to process it and then asked me to provide a proof of address in the form of a utility bill. COME ON! I just want a $10 gift card. Do I really have time to scan my utility bill and send it to you?! Other than that, the customer service is very slow. I sent several request to cancel my orders. NO ONE RESPONSE!
AINT NOBODY GOT TIME FOR THAT!!!!!!!!!!!! My advice is don't shop here. Find a better one.
I ordered an ipad mini in may 2013. It was never delivered though payment was made. In contacting the company they promised to refund, but now it is almost five month later and I am still emailing..... In the correspondence following every answer is the same: 'My sincere apologies for any inconvenience this may have caused. Rest assured we will help rectify the matter for you. I have already alerted the Relevant Department so that they can immediately investigate the matter internally as well.
Nobody seems to be responsible at chatandvision or capable of solving problems
Hi, more than 2 weeks ago I ordered a Nexus 4 for 320 euros from this company and they havent even shipped it yet. It currently has been "progressing and will ship soon" for over a week now. Their site claims to deliver in 7-14 days and often faster, while it currently has been beyond that point and they havent even given me an apology message that it will take longer than usual. Besides that, after looking at a few other reviews, it seems that they havent even had this smartphone in stock for the last 4 weeks, while their site still claims to have enough in stock. If you dont have the telephone anymore, atleast update your site so you wont have people expect a product that wont come.
Update: Another week has passed and still nothing. No message from chatandvision and no update on when it will be sent. Very unsatisfied with how this company does their business.
Another update: Today I finally received my first message from chatandvision since ordering my phone on 30-08-2013. I was really excited that after almost five weeks I would finally get a message on when my phone would be delivered. Sadly I have to say my hopes were crushed and this company made a total fool of themselves, because the message that I got asked me to review the Nexus 4 that I bought! Sadly its hard to review a product that hasnt even been delivered yet after almost a month.. I strongely advise against ordering from this company since they make alot of promises about their great customer service and delivery times, while I currently havent had a single message of apology and am currently doubting I will receive my phone any time soon.