I have been trying to get hold of Allmax IsoNatural for about 6 months now and got my order cancelled three times as they do not update the website properly. As far as the aforementioned protein is concerned - even today the website still says "In stock - Free UK Delivery" - Go ahead and try to order this item and see what happens. And what will happen is you will receive an email that your items have been backordered then cancelled due to no stock.
The most frustrating thing is that you need to wait a week to see the money back in your account.
This has been an ongoing issue I tried to dispute with the anonymous customer service representative who uses plural form 'we, us, etc' and never puts his name at the end of his emails.
Unsigned, unprofessional and unacceptable!
Cheap Supplements basically mislead customers by their 'IN STOCK' status of items long gone or non existent. Do not be taken in and avoid shopping with them!
Marek Siatka found this review useful
Ordered the Blender Bottle Sports Mixer Bottles in various sizes over three different orders, paid via paypal. The bottles are top notch quality and the brand best I've seen, highly recommended.
Cheap Supplements have a good online statement of my account where I can see that my items have been dispatched and all have been thus far, quickly! I contacted for info on my first order via emai and they responded within a couple of hours, which was excellent considering it was out of normal office hours and the weekend. They all arrived within about 3-4 days of ordering and in good well packaged condition. I will be using this company again.
I orded 2 coil shaker mix bottles and after payment went through, I was sent an email saying they weren't in stock and then offered another brand that was double the price. To their credit they did refund me immediately.
Surely the availability of their products should be made clear on their website before a customer purchases - and if they do run out of a product, give the customer a comparable one at the price the customer originally purchased for.
I won't go through them again as I don't want to get charged credit card fees, then refund fees. It's also a waste of time and messes up my bookkeeping.
A real shame as I would have been ordering this product on a regular basis as a gift for all my new customers.
Marek Siatka found this review useful
I'm very happy with the service cheapsupplements.co.uk provided me. I got my delivery in two working days, got emails and texts saying what time they would deliver and the option to change that if i needed to. I wasn't in when they delivered so they left it in my buildings office as per my intructions. Because I had ordered something else from another website in the same day, and the texts and emails I got didn't have the name "cheap supplements" in it (i believe the company name is actually "chaice nutrition"), i got the two orders confused and thought the text/emails i was getting were from the other website, so i wrote to cheapsupplements.co.uk to find out what had happened to my order, and got a really fast response from customer service, clearing up my confusion. I then went and picked up the products from my buildings office, which arrived in perfect condition. In short, overall a perfect buying experience, definetly recommend it!
Ordered two 450kg optimum nutrition casein protein in chocolate to then get an email after I'd paid for my products to say they're out of stock and only have vanilla. They should of updated their website to say they were out of Stock before people purchased that item. I decided to just get vanilla instead to save waiting to get my money back and looking elsewhere. However the deal was great and the delivery service was excellent so it makes up for that little mistake.
I have used this website a few time now and never had a problem. Products arrived on time and in perfect condition. Would highly recommend to family and friends.
Received my order well packaged. Products were in perfect condition. Cheap compared to most, which is the reason why I ordered from them in the first place. Great service also, which counts for alot!
I have bought from this company twice now and wouldn't look anywhere else for mutual products, the price is just right for the high quality products you are purchasing. It is also good how the shipping company text you to check what date you would like your package to be delivered or if you would like them to leave with a neighbour
Super betjening. Bestilte for første gang hos Cheap Supplement og er overrasket over hvor hurtigt det gik. Til trods for, at nogle varer var udsolgt, og at der derfor var noget mailudveksling, havde jeg varene efter 3 dage. Jeg vil helt klart handle på siden igen.
Didn't get what I paid for. I was charged for the purchase of bsn syntha 6 chocolate peanut butter. AFTER payment is accepted I am told ithe flavour is unavailable. Bsn syntha 6 are famous for the great flavours (as I struggle to enjoy protein this is very important to me). I received an email stating the flavour I requested was out if stock and I was to choose another. But.... Choose another was very limited. I had a choice of the 3 basic. Chocolate strawberry and banana. All companies do these flavours. The reason I choose bsn syntha 6 is for the chocolate peanut butter. The chocolate mint. The mochachino. All of these flavours were unavailable. As a refund wasn't offered to me and I NEEDED the protein quickly for my training I reluctantly chose another option but I will certainly not buy from this company again. As they should not have mis sold me.
Jeg bestilte en omgang proteinpulver via Cheap Supplements.
Bestilte i sidste uge, og modtog pakken i går.
Desværre havde Post Danmark brugt pakken til at spille fodbold, så der var både hul i pakken, og en af spandene med proteinpulver havde fået et hul.
Der var en del pulver der var røget ud i kassen, men det var ikke helt katastrofalt.
Jeg kontaktede firmaet, med henblik på at afklare hvem jeg skulle henvende mig til. Jeg brugte ventetiden på, at kontakte Post Danmark, som var særdeles usamarbejdsvillige.
Efter 2 timer fik jeg svar fra Cheap Supplements, hvori de beklagede, og at de med det samme havde sendt en ny spand afsted. 30 sekunder efter, modtog jeg en ordrebekræftelse.
Den bedste service, jeg nogensinde har fået.
Har før handlet med firmaet, og der har aldrig været problemer. Hvis i skal købe proteinpulver over nettet, så brug Cheap Supplements!!!!!
Ordered sunday, received wednesday, however no tracking number was present on the website, so the site says to contact them.
Rang several times on both provided numbers, never answered, but product was delivered in a reasonable time.
I have tried to obtain some supplements locally on a regular basis but have been let down a number of times so I turned to online services and found Cheap Supplements
using Google and have been very pleased with their service so far.
I would not hesitate to recommend them to anyone and will continue to them myself.
Thanks to the staff at Cheap Supplements, keep up the good work.
I wish I had read these other reviews first! I ordered multiples of 2 different products, money was taken and then I was told they were out of stock and offered an alternative or refund. Once money has exchanged this is technically breach of contract but on a more practical level it's just infuriating, especially when you grab some time out of your day to find a product that's a bit tricky to obtain, go through all the sign-up palaver with yet another internet supplier, go back to your day job, only to find you've got to do the same thing all over again! Correspondence was nice enough but unfortunately in this day and age, as an online supplier, you have to tick all the boxes - stock, price, speedy delivery, good customer service, trouble free returns etc. Why pay an outside company to gather opinions to improve your company and then continue to do the same things you've always done!? Hopefully someone at the top might read this...
Like a previous reviewer, was disappointed two of my items were out of stock, but was emailed immediately and asked if I wanted to replace or drop from order. I partially replaced, which brought me below the minimum for free delivery - but this was still given.
Tone of emails was friendly, pleasant, efficient yet human.
I gave them a try because a similar company was out of stock and held over my order, without notifying me, for ten days AND ignored both my emails and text messages, just before Christmas. THAT is what I call bad service: I'll stick with Cheap Supplements in future!
Ordered Optimum Nutrition Whey Crisp Bars x 12 as stated were in stock only to be emailed late evening the next day that the item had been back ordered, this was the 30th Dec.
2nd Jan I get an email advising no restock date. I was happy to let the whole thing go and get a refund which they did very quickly to be fair and due to New Year getting in the way response wise I certainly couldn't complain. I then out of curiosity check on their website, today 5th Jan to see if they had changed the item to show no stock. What a surprise, it still quite happily shows stock available, it's that more than anything which has caused me to write this review, believe it or not it's the first time I've ever done this and I'm 40!
Service like this is a joke and can only lose you more customers than you gain!
Reasonable prices, quick delivery. High quality products. Pleasure to deal with.
HAVE ORDERED FROM CHEAP SUPPLEMENTS ON SEVERAL OCCASIONS AND HAVE ALWAYS HAD A GREAT SERVICE AT UNBEATABLE PRICES, I WOULD RECOMMEND THIS COMPANY TO ANY ONE.
Bought product and had confirmation emails about order. Then the next day I was emailed to say the item was out of sock yet when I ordered was advertised as in stock avail for delivery.
Not very professional company.
Ok my first exprience ordering from Cheap-Supplement was not bad or good, the reason being they have a FREEPHONE number
0800 013 3614 you can call that NOBODY answers it just rings and rings
They don't make any attempt whatsoever to contact you to let you know when delivery will take place so you just have to wait and hope it will be soon.
So don't expect to receive your orders within 1-3 working days because you will be disapointed give at least a week and you will be pleasantly supprised if it arrives befor that.
But I will say one good thing the price was cheap on my items.
Used these guys for the last couple of years and I've been happy with the service every time. Ask them questions every now and then and I always get an answer pretty swiftly. Fully intend on going back again
I purchased an item marked clearly as "In stock" from their website and paid for next day delivery. A few days later I get an email saying they don't have the item and would I like to have something else or get a refund. It still says "In stock" now for the item. Amazing!
purchased a product over a week ago. I still havent recieved the product which was supposed to come in 1-3 working days... i am contacting the company and no 1 is getting back to me. I would never purchase fro here again!
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