DO NOT EVER ORDER FROM THIS COMPANY. I consider myself a very experienced online shopper and have not come across such abysmal service for a very very long time. Ordered a couple of items from their website and 2 days later received a parcel - very good so far! Opened the parcel to discover one item correct but the other item was not what I had ordered. Telephoned the customer service line - no reply so left a message on their answerphone. No reply 24 hours later so called again - phone just rings and rings so ended up leaving another message on the answerphone. I then sent an email but again no response received. Finally decided to make a claim via Paypal for "item not received". At this point Chiara Fashion start communicating - what a surprise! Chiara Fashion offered full refund if items received returned back to them. I left a message via paypal asking for confirmation that return postage would be refunded too. No reply received so after 2 days sent another message to say claim would be escalated. Chiara Fashion responded that return postage would be refunded and to put the Royal Mail receipt in the return parcel. To date I have now managed to get a refund for the original order but I am still waiting for the return postage refund (£4.10) and I've got to say I am not holding my breath! Appalling service the fact that I had to return an incorrect item at my own expense. WILL NEVER ORDER AGAIN FROM THIS COMPANY.
I love this company because it has a great choice of clothes with very affordable prices. I love Chiara Fashion's clothing, it is very trendy! I follow them on facebook, and it is full of great offers and contests, which is one of the things that make this company so good.Also,i love their customer service because they are so kind and they strongly care about their customers.I love it and i would definitely recommend it to everyone!
Few days ago I ordered couple of things, shoes, dress and jumper. I loved it in the picture and I sent them directly on shopping card. After two attempts I failed with my payment and I asked help from them. They relied to me kindly advising step by step. Excellent customer service and very kind Sam, who replied to my e-mails several times. I received my items within a week and they were as in the picture. Shoes and dress quality are very good and I absolutely love them! Very nice customer service, quick delivery, beautiful clothes! I recommended this company to my friends.
Next to cheap prices, nice clothes and a fast delivery, they're also honest in their facebook-competitions. I won a top in a competition, and I'm totally in love with it! Same goes for my (supercheap) promdresses and top I bought on their site about half a year ago. I never had to deal with costumer service, since I never had any problems, so I couldn't tell how bad/good it is. But come on, for these prices, I don't mind taking the risk!
Awful awful service. Placed an order that never came. Telephoned & left copious messages on customer service helpline (of which they never answer) to return my calls. Emailed time & time again too. All I wanted was my order but had 2 go through process of reclaiming money through PayPal & my credit card. Which hasn't been easy & would be a horrible experience at any time but also having endured a traumatic personal period, made this very hard & is only just being resolved after nearly 3 months. Particularly disappointing & very stressful experience. With no apology or any communication whatsoever from chiara fashion.
great customer care!!! posting rates are really good and the price are very affordable!! i strongly recommend them as they have a variety to chose from for any occasion with no delay and quality goods!! thumbs up for Chiara Fashion <3
I just can use good adjectives to describe my experience with this clothing online-store. The costumer-service department is excellent: fast and friendly. I follow them on facebook, and it is full of great offers and contests, which makes it more attractive for us. I love Chiara Fashion's clothing, it is very trendy!!!!! I HIGHLY RECOMMEND IT! DianaQ.
I ordered 2 items from the site , and I chose the wrong size of my pants but I contacted them and they changed it for me. It was a pleasure to purchase from this company and I'll do bussiness with them again. Though I would appreciate if they included the measures of the item in the description.
I actually found them via facebook. A friend shared their post. I looked it up and fall in love with their clothes and the prices! Super cheap! placed 2 orders in the last 2 months. All my items were in good condition, but some did not fit me. So I returned them back for refund and money was returned to my account within the promised time. It took a week to get a reply to an email i sent, though... i'm def gonna buy more from them.
Few days ago I ordered a dress. I loved it in the picture, but wan't sure about the size. Before I bought it I contacted the customer care, they kindly reply advising me the right size. 2 days later I got my order. I was a bit worried cause the price was so low..however the dress is even more pretty than in the picture! The quality is very good and I absolutely love it! Nice service, quick delivery, beautiful clothes! My favorite!
I have bought three times from this site, the last time one belt was missing, but I got my refund after I wrote to them. I do recommend this site to others. I would definetly check this siye again in the future.
I have ordered two items on december 9th. Delivery time was estimated on 3-7 days. Almost a month later I still haven't received anything. I have filled in the contact form on the website twice, have written an email to the customer service emailadress and have opened a Paypal case/complaint. Still zero response.. I hope to get my money back from Paypal. don't order your stuff here. WORST customer service EVER.
I order two different items from Chiara fashion, one was a pair of high heels and another was a leotards.
I received the items two weeks after i ordered. I opened the package and to my surprised i noticed they had sent me wrong size shoes and the leotard was faulty (the bottom was stretch, poor quality and obviously looked like it had been worn).
So the next day i sent the items back but because of their policy i was not able to get a refund as delivery from Australia to UK takes up to two weeks. Therefore i got a credit for items i had purchase.
My next problem was to send the items back in a realistic time i had to choose air postage which cost $49.50. I feel they should refund my postage cost as the items were faulty and wrong sized! Not my error but the company!
I will advise people not use Chiara fashion because of there poor quality in their clothing, and disgusting/rude attitude to customers over problems they have made.
On the 28th June I ordered a dress, the money was taken from my bank, on 29th June I received an e mail telling me the order was completed and was on it's way to me, it is now 10th July and still no dress, no answer from telephone calls or e mail, maybe their e mail address firstname.lastname@example.org speaks volumes. I will not be ordering from this company again, and will be taking legal action to retrieve my goods or a refund.
I have been using this company the last few weeks to buy things on different occasions, and everything has arrived very quickly, everything great, i did email the company but had no answer so i see what people say about that side of it, but luckily there is nothing i want to return, items are bargain prices and i have been happy with each item i have had, so i will keep going back x