Order arrived on date and at time expected, was beautifully wrapped and a good quality product. Unfortunately the tracksuit was too small for my son but the refund was swiftly processed and I was emailed with update throughout. Excellent service would use company again
It 's really amazing to find such a wide range of items and many signatures on clothing for our little children! It 'really was a pleasant surprise to know this site despite my difficulties with the English language. But the surprise is more rewarding to have known one support staff truly wonderful, kind and helpful! thank you very much Childsplay clothing!
Received an e-mail with a 1 hour delivery slot came bang on time, the packaging was fantastic and item was amazing, I can see me spending a lot of my time on your website for my grandson...thankyou again
I am totally disgusted with the level of customer service I have received from childs play and will never shop there again. I get two emails and text messages saying my twins oilily coats would arrive I take the day off work stay in and nothing shows. I call them up and speak to a very unhelpful member of staff who said the item has just been collected by the courier company!!! Explain not happy wasted day of work and money as I'm self employed and was like well its coming tomorrow like I can just afford another day off work. Spend over £190 with them and they can't send the good ask for some type of compensation or something apart from a heartless not cared for apology and said they would send me a £10 gift card.... Hmmm cause that's gonna go far In the shop and with twins as well. We much regret I cancelled the order even though I like the coats as they have been very uncooperative. Said she would process a full refund for me immediately. Then the icing on the cake the next day I get a text saying its being delivered! So I call yet again to speak to the most unhelpful person and she doesn't know what to explain. Ask as my refund been processed she says yes, then I get an email through saying it so they didn't even do the refund yesterday when first say.
Worst customer service ever and I will never shop there again! They don't even seem too concerned when you are trying to talk to them down the phone it's like they don't care. Well you will care as I'm taking my complaint further as there could have been more better ways to resolve my issue over the phone instead of making me feel the need to cancel the order!
Andre Gibson found this review useful
Love shopping with CHILDSPLAY and many time thank to Sophia help.
Always a pleasure great communication, speedy delivery very happy.
I couldn't recommend Childsplay enough, the dress I bought was stunning and the tights are great, my items were safely delivered, well packaged and I was kept up to date with delivery details right up to an hour timeslot on the day which was accurate. I won't hesitate to buy from them again.
Luis Mota DjMarte found this review useful
Purchased item which was stained on arrival. Returned item in same condition it was received in but was told I am not entitled to a refund as the item is re-saleable. Will be getting in touch with the consumer watchdog and making a formal complaint as they sent the item in the condition I received it then they expect me to keep it when it's damaged..
Will never use them again and would never recommend them!!!
Shame I can't give zero as a rating!!!!
A great store! Large selection of very nice clothes, shoes and accessories for children's well-known/designers brands. Customer service is excellent! Fast delivery of orders. I'm a satisfied regular client. Mary Andrikou from Brussels
I'm more than satisfied with my shopping @ Childsplay Clothing. Kenzo Kid collection items I received are gorgeous and definitely worth the price I paid. All packed in tissue-paper and Kenzo box. Delivery (with Royal Mail and further - in Poland - with courier) was really very fast.
Recommend to all fashion loving parents!
It was a real pleasure to deal with the shop! After I've made an order, I contacted the customer service to specify the date of delivery: everything was clearly explained and described. On the next day, I've received my order! Definitely will shop again! Thank you!
I only discovered the chidsplay website about a month ago and have been addicted since. Beautiful designer clothes for my son payment and delivery is quick and here on time cannot fault it in anyway
Very very pleased
Cathy White found this review useful
On peut faire confinance à Childsplay Clothing pour une commande de l'étranger (France). L'article, un tee-shirt Versace, est superbe et a été envoyé avec précaution.
Article de qualité, service de qualité : je recommande!
My only comment is the packaging. I order from other companies and they are packaged better & placed in nice gift boxes free of charge. (pink, blue or white boxes). That's the only reason you got 4 stars instead of 5!
My order arrived in Singapore on time in perfect condition.
The item was packaged very well so it was perfect for a gift.
Customer service is also very fast and prompt with my questions and enquiries especially Sophia who was most helpful with my international delivery order.
Overall I am very very pleased with Childsplay Clothing and they really did exceed my expectations,
Wonderful experience ! Great job !
I love doing business with u guys simply by using my laptop or even iphone .. It easy, funny and the fastest way to clear ur pocket:) whenever I have any occasion or party I seek ur site .. I have only one remark whenever u send my order I appreciate if u don't write the amount of money of my order on the package u r sending to me because I will be obliged to pay more money to the customs her in UAE .. So if u plz write a little amount of money on the package I will be greatful .. Thank for giving me the chance to express my opinion ..
To reply as a company, please log in to your business account.