I was texted the wrong date for delivery. When it arrived the seal on the box the phone was in was broken but the phone appeared fine. The Chitter Chatter literature inside was very shoddy. There is a section in it on activating the sim. I wasn't clear if this applied to me so I phoned CC and the person said I would have to do it. The T-mobile site required a 14 digit serial number and the one I had only had 12. Phoned CC who told me to phone T-Mobile who told me the sim card had expired and I would need a new one. Visited local T-Mobile shop who wanted £10 before they would give me a sim. Phoned T-Mobile to complain where I was told the I did not need to activate the card and it would start working as soon as it was in the phone! Also noticed on the invoice that CC had snuck on insurance that I never asked for. So had to phone the insurance company and get them to cancel it. I complained to CC about all this - gave them my phone number and a convenient time to phone and, of course, I've heard nothing back. I WOULD NOT RECOMMEND THIS LOT IF THEY WERE THE LAST PHONE COMPANY ON THE PLANET.