Chorley Group reviews

Chorley Group reviews

Excellent
9.4
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Review by confirmed purchaser

You can not do better go to the Chorley Group

I had a KIA RIO for 8 years with out any problems, I had to change the car as my wife had to use a wheel chair.
I went to Chorley Group Blackpool were I meet Sales Executive Russell Lambert
I could not have met a better person to sort out a new car for me I got a CEED.
I do not need a big car now so I went back to see Russell and changed back to a new
RIO which I am very pleased with the car is great and the service you get is the same.
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BONZO !!!

From initially entering the showroom to purchase our car, a Picanto, we were treated with the greatest courtesy by our salesman, Gareth Skelton. He made the whole experience, even parting with the money, most pleasurable. He even took my rather poor jokes with great aplomb.I would recommend Mr Skelton as a superb salesman, and Chorley Group as a very reputable dealer.
So thanks to all from a very happy customer. And the coffee ain't too bad either !
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Review by confirmed purchaser

Good and prompt communication throughout

From start to finish the service was very good. Darren was easy to contact and kept us up to date with the process and was quick to respond any queries.
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Review by confirmed purchaser

TOP OF THE SHOP

The friendly and professional service we received from Arran at Amy Johnson showroom was second to non. It was a pleasure to do business. I would definitely recommend Chorley Group to my friends.
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Review by confirmed purchaser

easy, speedy,great value and service

Just got a Fiat 500L from the Blackpool branch, Russell was extremely helpful, kept us informed and made the whole procedure straight forward. He was professional but friendly, making us feel valued both as customer's and individuals. Would recommend the company without hesitation. Well done Russell, you are a star!!!! The car is brilliant too!!!!! A pleasure to do business with you. Thank you from us both.
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Review by confirmed purchaser

Effortless

This is my first experience of Chorley Group and my contact was Darren Knight. The whole process from start to finish was extremely organised and professional. Darren was very informative and helpful. I will be spreading the word!
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Review by confirmed purchaser

Excellent service

Salesman was knowledgeable & helpful, coffee was very good as well
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Review by confirmed purchaser

Fantastic - Would recommend most definetly

I called the dealership cold really, the clerk Tom was so helpful, listened well, was flexible with an appointment time and was very thorough I decided to book in straight away. On arrival he was friendly and he showed me various cars, discussed various plans and explained how it was a family run business, built more on repeat and recommendations which I liked. Tom was very friendly and his follow up was very friendly to, not too pushy. I am so happy with my car, love it ...... I would most certainly recommend Chorley Group to my friends and family and would have no hesitation purchasing a new car again from the dealership
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Review by confirmed purchaser

Good customer service is the norm

I cannot rate them highly enough, no hard pressure and was just left to look around the showroom until I wanted to speak to a salesman. My salesman was Tom and he was excellent, he phoned me as promised a few days after collecting my car and I can ring him anytime I like with any problem. So much better than the customer service service I received at Perry's Kia in Preston.
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Review by confirmed purchaser

From start to finish, excellent serivice 24/7.

have no complaints whatsoever.
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Review by confirmed purchaser

Russell & Brian were very helpfull and went a bit further

get to Chorley group Blackpool you can't find better
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Review by confirmed purchaser

Looked in, looked round and i was looked after.

I was looking for a solid car for my wife and I think I found it with the KIA Venga.
The senior salesman looked after me and my wife very well when the original salesman was busy. So from a potential lost sale your team pulled a win from a possible defeat.
I got what I wanted and so did the sales team.
I did want mats for my Venga but the salesman would not budge on that point.
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Review by confirmed purchaser

SO pleased with my new baby!

I've just bought a brand new Fiat 500 and it's nearly perfect! Could just do with a vanity mirror on the driver visor - otherwise a perfect car for a lady or a young woman/man.

Aaron was a great salesman. No pressure, just polite and informative. It would have put me off if he'd overdone the sales pitch as I've heard it all before.

Really nice showroom too. I'd recommend them to anyone
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Review by confirmed purchaser

Fantastic service

Very knowledgable, spent time with us without being pushy. Feel like we got a good deal and love the new car.
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Review by confirmed purchaser

Let down at last minute

After being in contact with our sales rep for two weeks,signing all appropriate documentation and up to 24 hours prior to collection going into the showroom to finalise details we were called at 10.30 am on collection day saying there was an error somewhere in the details and our car was not due in until 3 days later !!!!!!!
To say shambolic is an an understatement and to be honest we were in two minds to cancel the order.
We now will wait till Friday and see if all goes smoothly,We have no doubt that will probably be the end of the matter but will see if any gesture is made for the inconvenience and time we have spent on the matter !!!!!!!!!
chorleygroup.co.uk

Reply from chorleygroup.co.uk

Good Afternoon Mrs Wood,

Thanks for taking the time to leave a review of your experience dealing with our Blackpool dealership.

I have just made contact with your Sales Executive and I believe you are aware of the mistake on our part.

Unfortunately, we did get the 2 Mrs Woods confused and your vehicle wasn't actually physically on site. However, I believe that all the arrangements are now in place for delivery on Friday and that a full tank of fuel will be put in the vehicle.

I'm very sorry for the inconvenience caused, unfortunately every now and again we do make the odd mistake, I just hope all will be resolved on Friday.

If you have any further issues don't hesitate to get in touch.

Kind Regards

Adam J Turner
Business Development Director
Chorley Group
www.chorleynissan.co.uk
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Review by confirmed purchaser

Easiest purchase of a new car I've ever made !!!

Tom the sales guy was on the ball, kept me well informed through the whole sale a good sales manager in the making if not higher, I couldn't fault the service in any way possible,
keep up the good work. !!!
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Review by confirmed purchaser

Quality service

I am very happy with the whole experience, from start to finish and I love my car
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Review by confirmed purchaser

very helpful

mot satisfied with service test drive paperwork handover of car
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Review by confirmed purchaser

Excellent service from start to finish

From my initial contact through to delivery of the vehicle, communication was excellent, courteous and professional. We are very happy customers.
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Review by confirmed purchaser

excellent company

Would definitely go back to chorley b to buy a car from them very nice people

chorleygroup.co.uk Details

Suppliers of New Nissan, Fiat, Kia & Hyundai vehicles & all makes of Used Cars across Lancashire

Chorley Group pride ourselves on our customer centred approach to business. We started as a family business in 1988 and still maintain those family morals to this day. Starting from humbled surroundings in Euxton (Lancashire), the group has now grown to an organisation operating internationally with six key dealerships and four franchises across the North-West of England, in Blackpool, Burnley, Chorley, Preston and Wigan. Chorley Group are constantly striving to increase market share and raise our presence in the North-West of England. We aim to do this by supplying a consistent message of our customer focussed approach to business and the desire we have to be persistently competitive in our market place. Chorley Group was founded on and remain focussed on the principle that no matter what, we will be, “Big enough to cope…but Small enough to care”.

Visit Chorley Group

Pauline Turner - Sales Director

Call us on: 01253-298833
We live here: Head Office- Ackhurst Road
PR7 1NN Chorley
United Kingdom

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