Just received my reglazed glasses literally yesterday. I dont normally review sites other than in ebay, but this one I just have to. emailed the company beforehand on thursday telling them I needed the glasses fixed ASAP, after i did the form and payment thing obviously. then got a reply in the next hour informing me that if they receive the glasses the nextday they can get them fixed and posted to me the same day. posted my glasses and arranged a next day Royal Mail. I emailed them on the friday for updates, not long later got a reply telling me they've got it reglazed and had sent them back to me. Surely enough, yesterday (Saturday) I received my reglazed glasses in the mail in the morning:) Oh, forgot to mention all these for less than 25 pounds!!
I don't usually review companies but I've just replaced the lenses in my old pair of glasses. The optician quoted me £145. Ciliary Blue did the job for £40. I posted them on the Saturday and got them back by the Thursday.
Now that I trust them I've put in a second order for my main pair of glasses.
I have used Ciliaryblue on quite a few occasions and have always had perfect service, £15 to reglaze rimless glasses including P&P is nothing short of amazing. Just waiting on my first pair of Oakley sunglasses to arrive back with mirror tint and expecting them to look stunning.
Tried to order some new lenses online but my perscription was out of their scale so phone up, placed order and the box to send off my glasses arrived the next day, 4 days later my glasses were back with new lenses.
Unfortunately it appeared the optician i had been to had messed up my eye test so had it redone, sent them back to Ciliary Blue and they put the new prescription in FREE OF CHARGE even though it was the opticians fault!
Have recommended to friends and will recommend to everyone. Great company.
I ordered a reglaze for a rimless frame and was completely happy with the service. When I phoned for advice they were incredibly helpful and when I asked them to change the shape of the original lenses that were in my frames they interpreted my rather poor sketch perfectly and sent me back exactly the shape I wanted. The price was excellent and I will definitely be using them again.
Writing this review after having both of my frames reglazed in quick succession.
Got a free eye test recently at a well known high street opticians (courtesy of my employer) and predictably needed a new prescription. First thing was that I needed to prompt the salesperson about reglazing, interrupting the sales patter about deals on new frames. Informed would be £225 per frame...
Did some googling and came across this company. Saw other sites like glassesdirect (have used before) but saw ciliaryblue was cheaper, even after optional special delivery. Only thing is that perhaps you might say ciliaryblue's website on first impressions is lacking in final coat of professional polish.
Phoned up the local number on ciliaryblue site (+1) to discuss and verify really. Was informed the "ultra clean" coating meant that touching with your hand would not result in smudges. Like any glasses wearer am used to cleaning but...
Chose 1.67 thin lenses, all three coatings and special delivery both ways = £92 per frame (£80 with standard free delivery, but not chancing with designer frames which I overpaid for in the first place).
Received pre-paid flat pack cardboard box next day. Self-assembly, sellotape job. Was wondering if frames would survive being in a soft felt bag inside the box, albeit form fitting. But day after sending them off got an email confirming receipt. Few hours later a second email confirmed re-glaze completed and frames on way back!
Royal Mail did their part and frames with new lenses arrived perfectly next day. Ciliaryblue were able to measure my pupillary distance from my frames as I forgot to obtain from the opticians and they handily wrote that down for me on a card for my future reference.
Only peculiar thing is that the old lenses taken out my frames were included in the box... do I keep them or bin them?...
Waited a week for pay day before having second frames re-glazed. Same ultra fast experience. Will happily use again in future without hesitation, provided my frames are still intact! ;-)
P.S. Touching the surface of my lenses with my finger indeed leaves no smudges or fingerprints. Ultra Clean coating perhaps a novelty extra but at least you do get something for your money. This coating should be explained better on the site
P.P.S. Site could do with a clearer "Delivery" heading or section. It is hidden within a long paragraph that the free delivery option is via Royal Mail 1st class. And on that note could do with stating whichever delivery you choose/pay for, it is both ways.
Received my glasses very quickly as they fit through letterbox. They felt a bit difficult to look through, so I rang ciliaryblue and Jack was so helpful, saying I could send them back to him and he'd check them and advising me as to what to say to my opticians, D+A. He checked the lenses and they were as the prescription said. Armed with the knowledge that Ciliary Blue would replace lenses if my prescription was wrong, I went to see D+A. They fobbed me off multiple times, claiming I hadn't given the glasses time and that websites are unreliable. They constantly tried to lay blame on Ciliary Blue, which annoyed me immensely. In the end they agreed to retest but if there was no change in my prescription I'd be charged £20. I took the risk and discovered they had my axis wrong by 95 degrees. Pretty shocking. Needless to say I made D+A replace the lenses because I don't think it would have been fair to get Ciliary Blue do it considering it was definitely not their fault. One of the best if not the best internet based company I have ever used.
Last month I've sent my glasses for reglazing. I received the prepaid box the day after I placed the order. After sending in the frame I thought it was going to be a week or so till I receive them fitted, but to my surprise I've received them next day in the post. It literally took less than 24 hrs. This week we've sent in my wife's glasses for reglazing. Hers took a bit longer. Today, 3 days after sending in the frames, we received the fitted glasses. And mind you it's Christmas time. They are really really fast. Both glasses were fitted professionally and no problems whatsoever. Definitely recommend them. A+++
Hi just to let everyone know firstly I don't work for the company mentioned.
I sent my glasses away to get reglazed, reactions lens anti-reflection, anti scratch etc. Sent them on the Monday got them back on the Thursday no problems at all and the quality is spot on. I used www.ciliaryblue.com.
My wife by comparison used www.perfectglasses.co.uk she sent them her glasses via special delivery, after a week of no contact she contacted them(via email as no-one picked up the phone). At first they denied ever receiving her glasses, until she could produce the tracking number from royal mail and suddenly they found them, even then it took them a further two weeks to send them back.
This company are fab!! I sent them an e-mail on a sunday with an enquiry, not expecting a reply until Monday, 2 hours later a reply came back with exactly what I wanted to know. I ordered my frames online from a different place, it cost me £5 for the Osiris frames, identical to the £125 pair I had seen in Specsavers. I then filled in the online form but struggled a little bit. I rang the number and within 3 rings I spoke to a lady who sorted the problem within seconds and was so professional kind and helpful. The box arrived the next day and about 4 days later my reglazed glasses arrived back! What wonderful service and I saved myself £100 in the process! I cannot recommend this company enough!
I got my first glasses in the post from Ciliary Blue today. I am really pleased with the work done. I realised I needed to get glasses and hadn’t planned for what the opticians told me it would cost so I decided to look online. I was recommended by the supplier of my frames and I thought I’d give it a go. I must say I was a bit skeptical about the cost and the quality not being so great. But I decided to try anyways. I wore them and I could see colours again. Its like I have technicolour vision now. They did a great job not only with the glasses but with speedy delivery (I received them 3 days after I sent my frames) and great communication, not to talk of the cost compared to what it costs at high-street opticians. I’m really Impressed. Thank you Chris and everyone at Ciliary Blue. You guys are awesome. I will totally recommend you to anyone who I know needs glasses.
My prescription is complex, meaning that my spectacles are a difficult prescription to make, so it is not unusual for them to take up to 3 weeks to be done.
However, Cillaryblue have amazed me with the quick turnaround, I sent my frames to be glazed and got them back within a week of doing so.
I am happy in every respect with the service I have received and was surprised to have no problem in contacting the company by phone to speak to a real person, who answered my query in a professional manner.
I shall most certainly recommend this company to anyone and everyone I know who requires spectacles. Second to none.