Citybase Apartments reviews

Citybase Apartments reviews

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London apartment (Collingham serviced apartments sw5) Good position, noise from apartment above, decor little dated.

Lovely and central, tube stations easily accessible. Quiet setting with local shops, bars and eateries. Apartment could have been more comfortable. One sofa - not particularly comfortable but ok for two people but could have done with two for four people - as chairs aren't great for relaxing in. There was certainly room for them. We stayed in a basement apartment could hear the people walking in the apartment above late at night and early in the morning. Could be remedied by insulating between the floors. Beds comfortable. Kitchen had painted units - needed updating and bathroom little old fashioned. Microwave, large fridge freezer and washing machine very useful.
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Review by confirmed purchaser

Great and helpful

They are very great .
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Review by confirmed purchaser

Gregory Maddox was very speedy and good :-)

Great customer service, very fast and friendly - could not fault the whole booking procedure at all - sadly my first choice of apartment was full so Gregory found me another apartment within 15 minutes - an even better one might I add - thanks City base Apartments and Gregory
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Review by confirmed purchaser

Great Service

I requested a service apartment and, as the one I requested wasn't available, they immediately called back with another option. Very helpful
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Review by confirmed purchaser

Speedy response and good suggestions

Thanks for very quick responses to our questions and some good, appropriate suggestions for accommodation given our dates and budget guidelines. Much appreciated. We have used your service many times in the past and it will continue to be our first choice for accommodation rentals in the future.
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Cheerful members of staff!

I work for a Serviced Apartments Company and it is always a pleasure to do business with CityBase Apartments. They are a happy, cheerful bunch of people :)
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Review by confirmed purchaser

Greg Maddlz

great work - really quick and efficiant
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Review by confirmed purchaser

The Stars says it all

I've booked through this site many times and they've also showed me the best apartments especially in Liverpool where i normally travel to. One of the best sites to show you the best apartments in the cities.
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Review by confirmed purchaser

Perfect Customer service - good product and helpful staff what more could you want

The member of staff that took the booking was patient and answered all my questions. He matched my needs rather than just pick any product and try and sell it to me. So I would recommend citybase.
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Review by confirmed purchaser

Fast and efficient

Good response time.
Website could add more clarity on the real pictures of the apartment. They are a bit generic.
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Review by confirmed purchaser

the response time was the fastest i have ever gotten

the lady was very helpful and she spoke to me in a very reassuring way and was willing to help me get my booking all sought ed out, even if i did not get the exact dates i wanted i am very pleased and satisfied with the services i got from her.
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Review by confirmed purchaser

Outstanding service!

I would like to thank the team so much for their help in making my booking possible. After enquiring about an amendment to my initial booking I was treated with such civility and kindness to accommodate our party. Thank you again for your helpfulness and efficiency.
I will be writing back to report about our experience in the apartment and will definitely be using the services of Citybase Apartmentsagain.
Thank you Graham and especially Roisin.
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Review by confirmed purchaser

Good service

Generally City base were quick to react to requests.
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Review by confirmed purchaser

Nearly 5 star

The website s easy to use on the whole. My first experience in 2010 was largely positive despite a stroppily worded email from the reservations clerk in which she implied I was blind and stupid not have seen the small print about payment in full if the booking was made two weeks before the due date of the stay. However, the housekeeping team who prepared the apartment and who met and welcomed us on a Sunday were absolutely superb. That year, my cousin on my recommendation had also booked an apartment with Citybase, when we compared notes about the housekeeping, both of us were highly satisfied with the welcome which included a thoughtful welcome pack. I had a breakfast welcome of cereal etc, whereas she had a dinner welcome pack with pasta and sauce.
This is a return booking four years later, alas not to the same apartment due to their not accepting bookings of less than a week duration, more than a month in advance.There is currently some confusion about payment details as the Citybase confirmation email states that a deposit will be taken first and then full payment of the balance need only be made 5 weeks before the due date of the visit. However, the local reservations clerk sent an email which seems to ask for full payment upfront. Also since credit card details have been taken, I don't know why they have to be re-submitted. There seems to be an element of distrust on the side of the hirer, whereas the person doing the hiring is expected to trust fully. Perhaps, this kink can be ironed out so that payment and credit card deduction can be a seamless experience. If the second apartment is the same standard as the one I rented in 2010, and the housekeeping services as efficient and welcoming , I should be glad to recommend this service to my many friends who travel to the UK.
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Review by confirmed purchaser

Simple booking process

I phoned up and booked directly which was simply and easy to do.
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Review by confirmed purchaser

Great service

Very good & timely; good service & friendly
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Review by confirmed purchaser

GREAT

Gregg was very helpful,
Got the accommodation I wanted with use of a gym and pool,fab !!!!
Thanks Gregg,

Elly
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Review by confirmed purchaser

Citybase the place to book a City Break

Excellent service all around. Efficient, fairly priced and excellent staff who always try to provide the best service. Thanks
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Review by confirmed purchaser

Fantastic service

Great girl, Roisin on the phone. Really helpful, took care of all my needs quickly and efficiently. Got a great deal and will definitely be using again in the future.
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Review by confirmed purchaser

Welcoming and professional booking agents.

I was looking for accommodation for a short-break and had found availability limited in the location I wanted to go. I located this Company from an Internet search and proceeded to contact them. I spoke with Katy, who I have to say, was lovely; courteous and professional and nothing was too much trouble. Katy had to make a few enquiries for me but came back to me promptly and with the information requested. I would definitely use them again - I hope the accommodation is as good as the booking agents.

Citybase Apartments Details

About Citybase Apartments

www.citybaseapartments.com is one of the UK's leading serviced apartment booking agency with an unrivalled choice of apartments in London, throughout the UK and around the world. Our apartments make a refreshing change to a hotel and are perfect for both business travel and city breaks. We offer instant bookings online or through our friendly reservations team who are here to help you with whatever you may need. Call us today on 0845 226 9831.

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Contact Information

We live here: United Kingdom

Category

Citybase Apartments is ranked 71 out of 327 in the category

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