I ordered some speakers from this store in early November. Despite numerous promises and excuses. they never arrived. I then asked for a refund. Again after numerous promises the refund didn't arrive. In the end I had to contact Trading standards and my credit card company. The eventual refund arrived this week, nearly 2 months after the initial order! I've now found out that the owner of the store set up the online "owners club" and forum http://www.c1oc.co.uk/ which acts as a front for the store. The forum is funded by the store and any criticism of the store is stamped on immediately by his minions who act as moderators. Any adverse comments about the store and posts are removed and members accounts deleted. This is from a forum which initially appears to be an independent club and has the cheek to even charge for full membership! Very dodgy business, best avoided!