Clear Chemist reviews

Clear Chemist reviews

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Review by confirmed purchaser

Arrived Broken but they could not have been more helpful

The bottle of medicine I ordered arrived broken. On phoning, they were apologetic and promised to send another immediately without me having to return the broken bottle or mess around taking pics etc. They sent another out which arrived the following day.
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Review by confirmed purchaser

Pain free

Arrived promptly, product fine.
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Review by confirmed purchaser

prompt delivery

good deal and very prompt delivery
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Review by confirmed purchaser

Outstanding value for money.

Very pleased the hay fever tablets were an absolute bargain and the very quick delivery a plus.
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fast efficient and cheaper than the high street

Ordered from the website which was easy to use and stocked up nicely for the hayfever season without having to remember to keep going to the chemist every month, thank you
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Review by confirmed purchaser

Took a while, but better than never

Bought a 6 month supply of antihistamine and the first package came half full. After a few emails sent to Clear Chemist, 3 months later I have received an email that they had technical issues and if I was one of the people who had issues with their order, to contact them. They have been prompt and order arrived complete a week later. Thank you
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Review by confirmed purchaser

Quick and easy website - over the counter medicine at reasonable price

I take antihistamines for a range of allergies and find it expensive to buy them at the village chemist. I found I could buy in bulk with free postage from Clear Chemist at a click of the mouse. Staff very helpful and communication brilliant.
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Review by confirmed purchaser

Very useful contact

I bought my product for my daughter. Compared to over the counter products she found this very good and the cost was less than in the shop. I would recommend you going on this site. The delivery was quick and if you are unable to go out for something then this is the next best thing.
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Review by confirmed purchaser

Absolutely rubbish

Absolutely rubbish. Still waiting to receive what I have order. Received an email apologising for the delay but addressed to somebody else. Serious questions over this websites security and ability to fulfil orders
Clear Chemist

Reply from Clear Chemist

Good Afternoon,

Thank you for your review, and apologies that you have not received your order. I can assure you that we treat all customer details with the utmost privacy, Our IT department sent out the email and in error forgot to change the name from the template email (Simon Tiplady is a member of our staff). I will contact you today to rectify your missing order.

Kind Regards

Emma
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Review by confirmed purchaser

poor

voucher was not reconised.................much communication to sort out
Clear Chemist

Reply from Clear Chemist

Good Afternoon,

Thank you for your review. I have read back over your communication with our customer services and would like to apologies for there slow response time. We email customers with updates through out the process to keep them informed of the status of there order, unfortunately it can get caught up in the spam filter. I have implemented a number of changes to ensure that customers received the best possible assistance and support.

Kind Regards

Emma
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Review by confirmed purchaser

excellent service

The product I ordered was sent to me promptly after ordering and I would definitely use them again in the future and recommend to a friend.
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Review by confirmed purchaser

Easiest of transactions, slightly slow delivery

Quick, easy online form, great correspondence, well packaged, but delivery took 5 days from being advised despatch had been made.
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Review by confirmed purchaser

product arrived before expected !!!

service very good
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Review by confirmed purchaser

Where is my item?

I ordered some bio-oil from them some weeks ago, via the mighty deals site. Although I think it may have been dispatched, I have not received it. Nor have I heard from the chemist asking for feedback on their service until now. I accept that it may have got lost in the mail, but some sort of follow up from them as to when, or if it has been sent, would have been good.
Clear Chemist

Reply from Clear Chemist

Good Afternoon,

Thank you for your review. We email customers as there order is progressing through our systems in order to keep you updated of it progress, unfortunately our emails sometimes get caught in the spam filter, i will call you today to rectify the issue you have had.

Kind Regards

Emma
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Review by confirmed purchaser

That was easy!!

This is the first 'wowcher' I have ever used and wasn't exactly sure what I had to do to be honest. It was really easy, I was guided through step by step......
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Review by confirmed purchaser

Useless

I ordered 6 Month Supply of Cetirizine 10mg as Iā€™m suffering from Hay fever, I ordered Friday 12 July, 2013, Still i didn't received !!

Its medication ,,, it NEVER NEVER be Late

I sent email to Clear Chemist on Aug 7-2013, Still I haven't received any information, We trust wowcher deals but please verify/ensure after the deal has completed, weather customers satisfy their purchase.


I will definitely make it public and i want to Alert peoplenot to use ....
Clear Chemist

Reply from Clear Chemist

Good Afternoon,

Firstly thank you for your review, I have checked our systems and it shows that your item was dispatched, i can only apologise that you did not receive it. I have carried out a review on our internal procedures and have implemented a number of changes to ensure that our customers received the best possible service from our representatives.

Kind Regards

Emma
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Review by confirmed purchaser

A piper-cub is enough

Although the first parcel was lost it was immediately resent once Clear Chemist advised.
Their assistance and care for customer was greatly appreciated .
Clear Chemist

Reply from Clear Chemist

Many Thanks for your review.

Kind Regards

Emma
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Review by confirmed purchaser

Clear Chemist, a clear winner!

Product the same as you would purchase from any high street retailer and such good service.
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Review by confirmed purchaser

A+++++

the site was so easy to use + the prices were very reasonable. the parcel came in about the length of time I expected it to, but I did expect a bit more padding round the plastic bottle to protect it from being burst but other than that it was fine. I would definitely use again.
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I was too hasty

My previous review was unfair .So I deleted it .My last order was over £45 and should have qualified for free postage .However I was charged £3.69 .I contacted Clear Chemist and spoke to a very helpful young lady called Emma who immediately refunded it.I still think they should do something to their web site so this does not happen ..My order arrived the next day .So full marks for that .
Clear Chemist

Reply from Clear Chemist

Good Afternoon,

Thank you for your updated review, and im glad i could be of assistance.

Kind Regards

Emma

Clear Chemist Details

About this company

Visit Clear Chemist

Contact information

Call us on: 0800 6 126326
We live here: Clear Chemist,Unit 16 Sefton Business Park, Aintree
L30 1rd Merseyside
United Kingdom

Category

Clear Chemist is ranked 32 out of 47 in the category

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