I came across this company following a Living Social promotion. The discount code produced a saving far less than advertised. Rather than rectify the company simply refunded so the 2 stars is for the quick follow up and refund, the lack of any others fr the fact the company seems to be interested in only getting data (I have been flooded with unwanted junk mail since processing my order) and does not provide deals promised.
Got my order almost a month late. Received an email to inform me that it had been dispatched and when I contacted the company two weeks later to find out what was going on, and realized that it had not been dispatched. A person from the company named "[name]" was extremely rude and not helpful, it seemed as if he was deliberately trying to infuriate me.
If it was not for the Wowcher that I had already purchased I would have not followed through as a consumer with Clear Chemist. Now that I finally have my products I will never use Clear Chemist and Wowcher again.
Unfortuneatly the packers sent me the wrong items.
Did receive the right items in the end, but it did take quite a long time.
But I was kept well informed by email on what was happening!!
The wrong item was sent. I emailed immediately on receipt to advise of this and received no reply. I emailed again a few days later and still received no reply.
I would like to return the item and for the correct item to be sent. I will also require return postage to be paid as the error is not mine.
I would appreciate someone contact me asap to resolve this matter please, I am very disappointed.
If, like me, you detest queuing behind those with lengthy prescriptions, then turn to this company online for all those things that make life more comfortable from head to toe - my order was via a deal site and was actually for a toenail treatment. Not very glamourous but very much appreciated. The deal was a good one added to which the service and delivery from Clear Chemist was excellent.
DELIVERY WAS VERY LATE,THEN THEY CLAIMED IT HAD BEEN LOST.
DID ARRIVE AT LAST,STILL VERY LATE AND 1 ITEM HAD BEEN SUBSTITUTED WITHOUT MY CONSENT OR KNOWLEDGE.
NO REPLYS TO MY E MAILS AT ALL
WILL NEVER USE AGAIN.
NOW USE mypharmasist
YOU CAN BUY TOP BRAND NAMES AT LOW PRICES.
FROM YOUR SHOPPING BASKET TO YOUR FRONT DOOR, WITH THE EASY TO FOLLOW INSTRUCTIONS AND LOW PRICES EVERYBODY RETURNS FOR MORE BARGAINS. FROM MAKE UP TO MEDICATION OR EVEN A GIFT CLEAR CHEMIST HAS IT ALL AT PRICES THAT ARE LOW ALL THE TIME NOT JUST A ONE OFF.
Will never use this joke of a site again. Twice received the incorrect items. They sent the same incorrect item a second time despite me stating which item I required. Even had the nerve to request I send incorrect items back AT MY EXPENSE!!!!
They informed my hey had re-re-posted the item two weeks ago; still haven't received it!!
They don't seem to realise you can't just mess about with people's medication in this way!!
Dreadful, joke of a site
Payment was taken 9th August today 10th September still not received goods and the company never replies to emails or telephone calls. Absolutely shocking.
Today 17th OCTOBER, STILL NO ITEM AND DESPITE SEVERAL REQUESTS STILL NO REFUND, NOT WORTHY OF ONE STAR
My only query would be that I ordered two lots of 6month hay fever tablets through wowcher but then couldn't order two lots through your website so had to create two separate orders and pay two lots of postage. I understand that this is to prevent people buying in too much bulk but you can't overdose on anti-histamines! Plus if its a precaution then it should have been flagged up by you guys that I put in two identical orders 1 after the other!
Never heard of company before woucher offer for allergy tablets. Came up with a postage charge on checkout so decided to add a few items (about £30 I think) when I was paying a postage charge anyway. A guy emailed the next day to say they'd cancelled other items in order as I'd used a voucher for tablets. Tablets arrived a few days later, and happy with that side of things, but seemed an odd policy - didn't bother re-ordering the goods, just bought locally.
Following my previous review (3 stars) I received an email, an address label and the promise that my tablets would be replaced.
True to their word, the new tablets arrived and everything has now been resolved to my complete satisfaction. Thank you for taking the trouble to do so, Clear Chemist.
Ordered and had email promptly confirming but goods stillnot materiailesed.
Emailed after 2 weeks to be emailed back that will be sent Monday. Waited all week and nothing so emailed again. No response to that so telephoned and told parcels had gone missing and expecting delivery following day so my order will be sorted then ... will have to wait and see but nearly a month to receive goods is very lame and unprofessional in this day and age.
May have been better if Clear Chemist had been honest and made contact to inform me what had occured.
Will I order again - doubtful and as for prescription meds - NEVER!!
I was sent the wrong item. I don't understand how this is possible when the website says the package is checked by a pharmacist. Tries to contact them on multiple occasions and haven't heard back. Sent an email to wowcher who then emailed them asking them to get back to me within three days, I have now been waiting patiently for seven days and have heard nothing from them. I wish I could go back in time and not spend my money on them.
Have used twice now - very quick service and good quality - like high street Boots which delivers to your door.
Received an email stating my order would be dispatched on August 9th but have not revived it yet. I am waiting the customer services to e mail me back as i could not find a phone number
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