Reply from Clearsmoke
[REPLY]
- Reviews (17)
- Vincent Paul
- 1 Review
Real Value for your money
Great starter kit that has helped me on the way to cutting out cigarettes. Long lasting cartridges have helped me save money.
A very good, natural tasting product with an exceptional battery life. 10 out of 10!!
This tasted great and the vapour produced was very realistic. Great value for money.
I had tried other brands before trying these, these were, without a doubt, the best ecig I had ever tried. So impressed with overall look and taste. Have recommended to friends!
Highly recommended as a great intro kit. I was so impressed, I ordered my next order straight away! Great price too!
- Joseph Alexander
- 1 Review
Be Healthy, being away from smoke !
Really impressed with this kit, has totally helped me stop smoking “real” cigarettes and I’m starting to feel healthier and not smell of smoke!
I ordered this starter kit and was so impressed I have since ordered the refills! Great customer service too!
So impressed with the flavour and overall quality of this product. Battery life is fantastic and I’m already placing my next order.
These E-cigarettes are amazing. Great taste and have definitely helped me save money and look after my health.
Wow! What a great starter kit. I have been so impressed from ordering this to trying this. Great customer service, quick delivery and a great E-cigarette that have a fab taste.
- Paras Markar
- 1 Review
I feel cheated!
I ordered a promotional pack from Clearsmoke an E- Cig Company for £ 7.95 (postage and packaging costs). On reading further i found that i was signing upto a contract for around 60£ a month which i did not want to do.
I therefore cancelled the order on the same day (within a couple of hours)
i was expecting a refund of my money but i was told today that i would forfeit the postage and packaging charges despite them not having sent my order. I was further told that this was in their terms and conditions.
Having spent almost 8£ for "postage and packaging" when nothing has been sent to me seems like piracy!!
As they say Buyer Beware ...so this post is to let other people know
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- Brett William Bayford
- Chesterton, GB
- 1 Review
e cigs, are they worth it
I was browsing the internet today doing some research into E cigs, I then come across this trial offer for clear smoke which was 7.95 for the kit, not until i signed up did i realise you have to pay an extra 60 if you keep for more than 15 days, I then canceled my account shortly after was email was another offer of 82% off, so that was the starter kit plus 12 cartridges for 16, which is more like it, i mean like i did want to be saving money not spending more, so im writing to say I think they are sorting out good deals just gotta be persistant and hurry whilst stocks last, I havnt received my pack as of yet but will post again to say what there like.
All the best
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- Morn Gate Holiday Park
- 3 Reviews
Tastes like old socks
I received an invite for a trial at £7.95 (I believe on Groupon).I received the trial pack and the trial tasted like smoking socks that had been worn for a month.I then had a further £59.95 debited to my card the following month. I queried the debit with the Company and was told that the terms of the trial were that the £59.95 would be debited to my card if I did not cancel the trial.I could not recollect this and asked for a copy of the groupon offer to be emailed to me which,after 5 days, I have not received.I feel thatnI have been duped into this payment. Other people considering the Trial will be aware of this Company's sharp practice.
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- Alex Quinney
- 1 Review
NO REFUND AS YET!!
Returned my kit and requested refund.This was on 16/8/12 and not received anything yet. NOW cannot get them on their website, have they stopped trading??
Would like to advise,that as from yesterday I contacted "JANE" @ customer services and explained my complaint in full, whereby, I have been assured a full credit is forthcoming. Please accept plaudits Jane for professionally conducting and listening to genuine complaints and reacting forthwith.
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- Hao Jiang
- 1 Review
It is really a scam!!!
When you pay them £7.95, after 15 days they will transfer £59.95 from your card! Their website use very small words to write this term! Why no department close down clearsmoke and give them opportunity continue to cheat customers!!!
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- Tina Ann Southam
- Bicester, GB
- 1 Review
BEWARE THESE PEOPLE ARE UNSCRUPULOUS
This is a SCAM
They offer a free trial then take £60 of your money from your bank without authorisation & claim it is in terms and conditions which are ridiculously long.
It is impossible to cancel as free number never answers
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- Bobby Nixon
- Falkirk, GB
- 5 Reviews
A great "Quit Smoking" product!
After having tried patches, chewing gum and lozenges I have found "Clear-Smoke" to be the answer to my wishing to quit smoking! thank you "Clear-Smoke" !!
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- Mariusz Jarczak
- Huddersfield, GB
- 1 Review
SCAM
They offer a starter kit for the price of P&P of £4.95 and after 15 days they debit your card for additional £59.95 which is double the price of any other starter kits. Of course you won't find any clear information about it on their web site. You will have to go deeply into T&C looking for the finest print.
No wonder I found their offer email in my spam folder.
You've been warned!
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- Yvonne Rowan Fisher
- London, GB
- 2 Reviews
BEEN CIGARETTE FREE 12 WEEKS WITH CLEARSMOKE
i HAVE SMOKED FOR 42 YEARS AND DECIDED TO TRY CLEARSMOKE I HAVE NOT SMOKED A FAG SINCE 14TH OF FEB & I COULD NOT HAVE DONE IT WITHOUT THE PRODUCT OR THE CUSTOMER SERVICE TEAM AS I HAD A FEW PROBLEMS WITH BATTERYS & PHONED AND RECIEVED REPLACEMENT AT NO COST I RECOMEND THIS PRODUCT I NEVER THOUGHT I WOULD GIVE CIGARETTES UP THANK YOU CLEARSMOKE
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- Sue Neville
- Dagenham, GB
- 1 Review
Thank you Clearsmoke
I've been using this product for a couple of months and since starting have not needed a cigarette. I feel healthier, cleaner and a lot richer!! The customer service is brilliant and whenever there is a problem I can contact them and get an almost immediate reply and resolution. I recommend Clearsmoke to anyone who wishes to give up conventional smoking because it really works.
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- Bryan Burns
- Edinburgh, GB
- 1 Review
Utter Con
I am sorry this is not acceptable if you do a test run as though you’re going to purchase the item it makes no reference to the £59.95
If there isn't a law against it there should be-do you know of one? I'm thinking along the lines of complaining to Trading Standards as they will know the law.
When you click on the link (please see below) as I find it really sneaky,if not underhand, that I wasn't aware of the £59.99 charge until I telephoned them (after having the product over the 15 day trial) and they made reference to the terms and conditions on their web site and this was when I was made aware of it for the very first time.
So effectively I been stung to the tune of £59.99 x 2 due to them not making reference at any time to the T&Cs and believing that a "Trial" wasn't as really as described.
- maria
- london, GB
- 1 Review
Best value and great consumer service
Very satisfying, really help me to stop smoking.
I started with the menthol ones and for two weeks now am trying no nicotine. Costumer service is great as well!
- Rebecca
- Lancashire, GB
- 1 Review
MAGIC!
Does exactly what is says on the tin!!
I have tried other electronic cigs but CLEARSMOKE definitely is the best!
AND now that the refill is new, it lasts so much longer and tastes miles better! I've been recommending them to all my pals!
The team are always there to help out and sort any issues like faulty items.
Try them you will be surprised!!
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- Donna Chris Richards
- Petersfield, GB
- 2 Reviews
GREAT TEAM, GREAT PRODUCT
A fantastic product with a great team. I had received a faulty battery, as you can sometime do, and the team arranged for a replacement, free of charge of course, and i received it promptly. Nice to know they are there for you.
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- Linda McGhee
- Glasgow, GB
- 4 Reviews
SCAM !!
After receiving a free trial of e cigarette package, this company has now taken £59.95 from my bank account ! I have just emailed a complaint to them so shall keep you posted on the outcome.
Reply from clearsmoke.co.uk
Our 15-day risk-free trial gives customers the chance to evaluate our Premium Starter Kit and decide whether to keep it or not.
We believe we make it very clear that it is a free trial of the product, enabling our customers to evaluate its performance and to cancel the trial if they’re not satisfied.
The practice of offering customers a trial period to evaluate a product, with a cancellation and returns policy before final billing for the full price of the product (if the customer decides to keep it), is standard for a range of products in a variety of markets.
All details of the trial period, cancellation policy and billing are available to all customers in:
• Our Terms & Conditions (available via a link at the bottom of every single page of the website – on the home page, the billing page and the Thank you Page)
• Our Guarantee on the page where you entered your card details
• The confirmation email sent when customers place their order
• On the dispatch note included with the kit
Finally, refunds are available to dissatisfied customers (evaluated on a case-by-case basis), alongside a simple product returns process. However we’re proud to say that we have many happy customers, as demonstrated by our 2200 fans on Facebook and their comments, as well as our testimonials and growing group of Twitter followers.
Thank you again for your feedback.
ClearSmoke Support Team
