Clickbasin.co.uk reviews

Clickbasin.co.uk reviews

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9.6
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Review by confirmed purchaser

Beautiful basin..carefully dispatched

Lovely little basin, just the job......with fixing instructions it would have been five stars!
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Review by confirmed purchaser

Clickbrilliant.com

Good, easy web site. Excellent prices and very pleased with product.
Prompt delivery. Would not hesitate to use them again
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Review by confirmed purchaser

good selection, good price and service.

Only used this once but had much wider range of small basins than other sites at reasonable prices. Delivery was good.
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Review by confirmed purchaser

click answers

The lady when phoned had all the ansers at her finger tips and helped enormously.The products came very quickly and were very well packaged. Very pleased with the company.
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Review by confirmed purchaser

A good selection, fair value and speedy delivery

Purchased a small wash basin from their very good range and we were delighted when it arrived safe and sound just two days later, very carefully and securely packaged.
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Review by confirmed purchaser

Ok if your looking for poor quality and bad customer service

Ordered a package from Clickbasin containing sink, tap and waste. The parcel arrived quickly and was well packaged, on opening I was very happy with the sink but the tap was of very poor qaulity and only just stood as tall the sink. A bit of a problem as the sink is a countertop so tap does need to stand higher so the water actually falls into the sink. The waste also sent with the sink was not the one shown in the package. As this was brought as a package and I wanted to keep the sink I emailed Clickbasin to ask if I could return the tap and the waste and be charged for the sink. Basically just order what you need seperately DO NOT ORDER THE PACKAGE AS YOU WILL BE NOT BE REFUNDED THE TRUE PRICE IF YOU NEED TO RETURN PART OF THE ORDER.
Clickbasin

Reply from Clickbasin

Many thanks for the feedback, and really sorry that you have not felt that you have had a good experience at clickbasin.

We try our best to offer great value products at a great price, and one of the things we do is sell our basins as a package, with the tap and the waste. Unfortunately in this instance, as can be seen, the tap and waste were not to your requirement. This is not a problem and we quickly agreed to refund for the items you did not want.

As we sell the combined items of the set for far less than the individual pieces ( to give a saving to our customers ), we refund accordingly, as if we refunded each part individually based on their individual price, we would refund far more than the set price.

We sell the majority of our basins packaged as a set, due to the value this offers and as can be seen from other reviews, this is an option most of our customers appreciate.. unfortunately, in this instance, this wasnt the case.

Jane
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Review by confirmed purchaser

excellant service

I ordered a 400mm sink from Clickbasin.com it arrived as promised within the 24hrs in perfect condition exactly what I wanted. Would definately recommend this company.
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Review by confirmed purchaser

Very fast delivery

This was my second order from this company and I found delivery to be excellent I paid for next day delivery and that's what I got. The sink was extremely well packaged and looks really good. Prices are excellent too and the quality of the glass sink is very good.
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Review by confirmed purchaser

Damaged sink, speedily replaced.

Our sink with trap turned up within a couple of days well packaged. Unfortunately it had scratches that I could not get out. I thought this would have been noticed as the box had been opened to put the trap inside. I rang up to let Clickbasin know but got an answering machine. I did get a prompt call back though. A photo was asked for to show the damage, which I sent. A very nice replacement sink arrived very quickly. All was well in the end and although I did not feel I could give five stars for not checking the product, I would recommend this company.
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Review by confirmed purchaser

Fast reliable service

I found them very reliable and their customer service was excellent. The goods did arrival a lot quicker than I thought they would.
The only criticism I have, is that I don’t trust their sales seem to go on for ever even when they say they are will finish on such a date
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Review by confirmed purchaser

Late Delivery

This is not a major complaint but I ordered in the evening and paid extra for 24 hour delivery. The following day I received an email telling me that my order would be delivered the next day. I stayed around waiting for it and when it had not arrived late in the afternoon I called Click Basin and was told that it had gone Royal Mail and that it would be there during the next couple of days. Obviously I was unhappy with this and they told me they would refund the £3.45 I paid for fast delivery. As I say this is not a major complaint and they dealt with it well. I would be happy to use them again.
Clickbasin

Reply from Clickbasin

Dear Mr Weir

Many thanks for the comments, and we are sorry on this occasion the goods were not delivered in the timescales you were expecting.

As you have advised, we did immediately refund the amount you had paid for the delivery and also understand your comments about it not really compensating for the inconvenience.

Sorry again for the trouble this has caused, but glad that you are happy with the product you received

Thanks

Jane
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Review by confirmed purchaser

Excellent aervice

Excellent service. Sink arrived on time. We noticed there was a small mark and they had a new one delivered to us within 24 hours.
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Review by confirmed purchaser

As described, delivered quickly.

The product was delivered quickly and was as described on the website. And a good price too!
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Review by confirmed purchaser

great itejm

Just purchased a free standing basin just what I orodered great looking basin fast delivery packed really well a+++ service thankyou
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Review by confirmed purchaser

Great product, great price, speedy delivery, ace customer service

I can massively recommend Clickbasin as besides the huge choice of quality products - which are very reasonably priced - I really like their customer service. It feels really personal which is something that often doesn't come across when dealing with big branded companies. The original basin I ordered was too small, so I had to organise a refund and they were very helpful in assisting me. You can actually speak to someone on the phone - and they will email and call you back speedily too. I did loads of research on basins for my bathroom before deciding to use Clickbasin for my bathrooms and am so glad I did. Best thing - their product is brill - they've got a really stylish and diverse range and I will be using them again if I can! Would definitely recommend to a friend.
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Review by confirmed purchaser

Quick and efficient service

Quick and efficient service
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Review by confirmed purchaser

Brilliant

Easy as one two three, no problems, brilliant quality, what more do you want.
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Review by confirmed purchaser

Rapid service at a great price

Ordered at 11pm and received order 2 days later. Great product, rapid despatch, great price, well packaged and safe. Really would recommend to a friend!
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Review by confirmed purchaser

They put it right quickly and easily

I was disappointed when Clickbasin sent me the wrong basin... However on the same day as notifying them they phoned me personally with an easy solution for putting it right. Great service that turned bad to good.
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Review by confirmed purchaser

Outstanding product and amazing delivery and price!!!

I am so impressed with clickbasin, I found exactly what I wanted in the sale and it was despatched and delivered within 24 hours, quite amazing. The basin that I bought is very stylish and it was fantastic that it came with tap and waste for the same price... I cannot recommend this company highly enough, thank you!! MC

Clickbasin Details

About this company

Clickbasin.co.uk - offering a fantastic quality designs & products of bathroom basin, counter top basin, tap & basin sets at a great all in price!

Visit Clickbasin.co.uk

Contact information

Call us on: 01772 671354
We live here: Unit 1, New Hey Farm, New Hey Lane
PR4 3SB Newton
United Kingdom

Category

Clickbasin.co.uk is ranked 7 out of 141 in the category

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