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2 Reviews

Review by confirmed purchaser
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trustpilot stars
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trustpilot stars
Review by confirmed purchaser

Good, but website needs updating to improve payment/postage.

My new sink is wonderful. But if you live in the Highland capital or anywhere they add extra postage onto beware. I waited for my sink for over a week, when I thought I had paid for 24 hour delivery. Turns out they don't send to all over uk. We are mainland but still have to pay extra. I think that is a load of crap made up by postal companies. We certainly don't have to pay extra to send to the south of England. Why should it be so to the north of scotland, & we are a some 4 hours away from the very north of scotland. Inverness to be precise. Really annoys me. Annoys me more when the payment section doesn't recognise your postcode & makes additional charges accordingly, instead, we have to wait, then call, then re arrange, thus fore waiting an extra week to get our sink. Not good when you have your tradesmen set up.
    TrustScore 9.6 / 10
    1,150 Reviews

    Reply from

    Hi Miss Cameron

    Thanks for your review and sorry that you are annoyed by the charges levied by the transport companies, for deliveries that they classify as being outside of their standard areas.

    Carrier company surcharges are not something we have any control over and we don’t make any money on deliveries.
    We advise about this on our delivery information page and we request any extra straight away on receipt of the order, as our email on the 16th January, giving the option to cancel and have a refund in full if the carrier surcharge makes the sale then too expensive.
    As soon as the surcharge payment was made on the 21st January your order was then despatched within 24 hours following this payment being made.

    Again we are sorry that you find the surcharges, put in place by transport companies to deliver to certain areas of Scotland annoying but it is something we cannot influence in any way.
    We only charge the extra amount they charge us, advise of any extra payment required straight away, giving the option to cancel if unhappy with any additional cost and on payment being made we despatch within 24 hours.


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