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trustpilot stars

Disappointed my order did not arrive the day I was told it would but a day later.

I am pleased with my order but it did not arrive by fed ex on the Thursday when they said it would. Annoying waiting in all day for nothing! It arrived the next day when I was out but thankfully my neighbour took delivery.
    TrustScore 9.6 / 10
    1,145 Reviews

    Reply from

    Hi Mrs Kidd - White

    Thank you for your review and sorry that FedEx had problems delivering your order.

    The order was placed 5th March and despatched as promised on the 6th March on a 24 hour service at no extra cost, rather than a standard 48 hour, for delivery on the 7th March.
    From the parcel tracking it shows that delivery was attempted on the 7th and a card left as delivery was not able to be made, so that a new delivery could be arranged with the local FedEx depot, with the delivery then being made on the following day, 8th March.

    Again our apologies that the delivery was not made in line with the service we despatched your order on and for any inconvenience caused.


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