reviewed by

Fittleworth, US

6 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very helpful when things went wrong

I ordered a new handbasin for my shower room. It was delivered very quickly but when it arrived it was badly cracked on the outside. I called the company and they got back to me straightaway. They replaced the basin within a matter of a couple of days and the replacement was fine. The only word of caution I would add is that this basin was one of their cheaper ones which raises questions about the quality.
    TrustScore 9.6 / 10
    1,145 Reviews

    Reply from

    Hi there

    Thanks for posting your review and offering feedback on the service. We are sorry the original basin was damaged on delivery, as you will have seen, we pack the items very very well, but unfortunately, on the odd occasion they do get damaged, we are quick to replace - as has been the case with this.. to alow you to get the basin installed.

    We also take note of the issue you raise about qulaity, this would have not impacted on the damage on delivery, and also would like to add that all of the items we sell are in no way of second or inferior quality, we strictly check all processes of design and manufacture in house to ensure all items are of a high quality - as can be seen from the positive reviews left on Trustpilot . This allows us to offer great quality products at a great price... again, backed up with our 30 day money back guarantee should the items not be as required

    Thanks again

    Comment (?)