My order on a Thursday was processed and dispatched immediately. I had provided my mobile number with the order. Yodel attempted to deliver to my apartment on the Saturday. I was in the underground car park with my mobile phone. They did not call me. On returning to my apartment the Yodel tracking system stated delivery attempted and failed (no card left). I phoned Yodel, it took 45 minsutes to get a reply. I offered to pick the basin up from the collection centre but was told this was impossible (the web claimed it was returned there by 1pm- (although this information was only posted on the following monday!). Delivery was re-arranged for the Tuesday. On Tuesday - no tracking information about the parcel being en route- phoned again- a 20 minute wait- At 11.30 it was posted on tracking system as en route since 8am - eventually delivered at 3.30- I would only order again if some other carrier is employed.
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Hi Dr Waters, Thank you for review and our apologies that there was a problem with the delivery of your order.
We despatched as normal on the Friday following your order being received for delivery on the Monday, so the initial attempt to deliver on a Saturday AM service was ahead of the scheduled arrival, which if not successful would have meant they would then re-deliver on the standard service on the Monday. It having been their choice to attempt an early delivery.
So we are sorry that this unplanned upgrade resulted in a missed delivery on the Saturday and the subsequent calls requesting collection etc as outlined with the delivery then being agreed for the Tuesday.
Goods despatched on a Friday are expected to arrive on the Monday so again our apologies that unrequested upgrade by Yodel and the attempt to deliver early on the Saturday led to this confusion and to your dissatisfaction.