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2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great product and value for money - shame about the delivery company!

I found exactly the right shaped counter-topped basin that I was looking for on the ClickBasin website, and I had been looking for quite some time! The website was easy to use, and the order went through straight away. I was very happy. However, then the nightmare began! The delivery company they use is absolutely dreadful. Delivery time quoted is from 7.30am to 9pm - over a 13hour time period! and they refuse to call prior to delivery. I waited in for an entire day - nothing! Rearranged delivery for the following day - still nothing! I had now waited in for 2 days. More apologies from the delivery company - rearranged for yet another date, and still nothing. 3 days in the house waiting for the basin - I hardly dare go to the bathroom in case I missed it! The basin finally arived on the 4th delivery date arranged, and the product is great. Exactly what we were looking for and good quality, at what we thought was a very reasonable price. Much nicer then those on the high street and for less. Shame the delivery was such a disaster.
    TrustScore 9.6 / 10
    1,145 Reviews

    Reply from

    Hi Mrs Jacques

    Thank you for your review and sorry to hear that there were some problems with your delivery.

    We will investigate what went wrong, as can be seen from our feedback it is not a normal occurrence and it is our experience that 99% of our items arrive the next day.

    Our apologies again that you experienced this problem and we will take this up with the courier involved, so we get a clear picture of why this occurred, which led to your poor review when you are so happy with the product itself.


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