It went wrong but they put it right!!
Review by confirmed purchaser
We ordered a bathroom sink and mixer tap. Whilst the sink was all that we could have hoped for the mixer tap was dented and the weld attaching the water spout to the tower was defective and unsightly. I took a photo of the defects on my iphone and forwarded it to customer services with an email. My wife received a phone call from them within a couple of hours in which they were very apologetic and promised that a new tap would be sent out within 24 hours. The replacement arrived 24hours later and was perfect. Mistakes can happen but when they are rectified that quickly and efficiently it is somehow more impressive than if there had been no error in the first place. First class!