I ordered a basin on Mon. and it was delivered on Wed. Despite being incredibly well wrapped (miles of bubblewrap round the box) and clearly marked as fragile, it had been badly damaged in transit. I e-mailed on Wed evening, had a reply 1st thing Thurs and a replacement was dispatched almost immediately. I spoke on the phone with Deb and she was so helpful and polite. Clickbasin deserve 5* plus for customer service, but sorry to say I've only given them 4, thanks to Yodel's poor service. ( I would have received the basin today, except the carrier took it back to the depot having made no attempt to deliver - I was home all day ) Unfortunately most carrier services seem to be created equal when it comes to customer service!
First basin arrived smashed into a million pieces, thanks Yodel. Contacted clickbasin by email got immediate working day response and replacement within 2 days. Friendly and helpful company with great quality products at a very good price. Please change your courier they don't care about your goods or the customer and they haven't been trained how to use a door knocker.
It was as easy as '1, 2, 3'.
Accessed Clickbasin website, scrolled down until I found the mirror I wanted, placed my order which was acknowledged very promptly via e-mail and within a couple of days my mirror arrived and now looks fabulous hung in my guest room.
In the middle of a full bathroom renovation I found that in practice my new design would not fit into the available space I had to quickly change my design and source a counter top basin.click had just the basin I needed .I received the basin within two days of placing the order .T he price was very competitive and arrived in perfect condition due to its exceptional packaging .well done click.p.s. an added bonus,the click basin looks far better in my bathroom than the intended pedestal sink.
Shame wall cabinet , in contrast to shelf, did not come with fittings (not that it said it did).
There are only three main things upon which I can judge a supplier - price, quality and delivery.
This Company easily passes all three tests with fling colours. I could not have asked for a better service.
Thank you the products i purchased were as good as i had hoped for and were delivered in no time at all impossible to improve on price quality and service will be using your services again
Ordered for our en-suite thinking if it wasn't great quality no one else would see it, how wrong were we! It's beautiful & looks far more expensive than the low price we paid, will be ordering again when we do our main bathroom. Quick service, great quality & very well packaged, you won't be disappointed if you order from here.
Ordered a cloakroom sink with tap and waste. Delivery was fast and the product is great! Thank you!
We ordered this amazing wash had basin and taps, it was delivered quickly and efficiently and arrived intact. We have not yet installed it, as building is still in progress but can't wait to see it in situ. Clickbasin were brilliant.
Bought a counter top sink, tap and waste package for just over a hundred quid which was great value and when it arrived (free delivery) after only a couple of days I was surprised at what great quality it was. Sink is nice and chunky and feels real quality, the tap, waste and all the fittings are decent as well. Very happy with both the items and the speed they were delivered, would definitely use this firm again.
I had a great buying experience. Clickbasin had good pictures so I could see what the basin would look like it also had a detailed spec and diagrams which helped choose the right one. Payed through PayPal which was easy and got it delivered in 2 days for free. GREAT!
Thank you Google for bringing Clickbasin to my attention Over half the price of all the other websites especially the DIY stores. AND it came with taps, waste and connectors BRILLIANT. NO faffing around working out which taps fit and which connectors.
Our last sink endeavour meant five trips to the local DIY wrong taps and three attempts to get the right connectors, we were only changing the taps. This was stress free, super fast delivery. Well packed and perfect condition on arrival. I will definitely use this company again and soon. Couldn't be happier.
Sink was better than I expected. It was good value for money.
No waste unit although paid for.
Bottle trap didn't fit together.
End result plumber wasted 2 hours. I paid him extra. Clickbasin refunded non delivered items.
Shame but probably would not buy from here again..
Delivery and dispatch was within two days and I managed to get Saturday delivery free of charge. Well packaged and basins are of nice quality. Very satisfied with seller and would use him again.
Perfect – no reservations, I would recommend this company to anyone
Web site easy to navigate and understand. I'm a complete novice at ordering these sorts of things. Very quick delivery and packed really well. Product very good value and looks great, although it still awaits fitting at this stage. Would definitely recommend to friends
The lovely glass basin was just what I wanted. The description on the website was clear and accurate and it was delivered within two days of placing the order. A very impressive service.
We had a couple of instances where basins were broken on delivery. This was sorted very quickly. We were pleased with the quality of the basins and very good value compared to others we had seen on the internet.
Basin yet to be fitted but exactly what was wanted. Really funky shape and right in every way. Small and stylish. No hassle ordering and great delivery. Packaging was excellent - lots of it for protection. Would use Clickbasin again if they had what I wanted.
The service received from Clickbasin was very good, they despatched the goods efficiently and they arrived when they said they would. My only criticism is that there were no fitting instructions in either package but as have a plumber who will do the installation it's not really a problem. I would definitely use them again.
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