Reply from Climbing Frames UK
[REPLY]
- Reviews (25)
- Alan McGill
- Zion, GB
- 1 Review
Great value for money and my kids love it.
The package was delivered in good time and everything was in the box. Assembly took a long time but I had a lot of fun doing it. The most important thing is that my kids absolutely love it! I have two criticisms. One, the wooden components were not labeled meaning I spent a long time trying to identify them by their length, shape and the number of holes they had (I did this before construction started). If they had been pre labeled it would have saved me HOURS. I also mislabelled one of the pieces meaning I thought I was missing one for a while. Two, the wood treatment made my skin itch badly. So once I had completed the frame I had to treat the wood again before I could let my children play with it. However, as I say, my children love it and that is all that ultimately matters.
- Rich G
- London, GB
- 1 Review
Awesome Climbing Frame & Service
Fantastic service all round - really impressed with the quality of the climbing frame and so the durability. It was easy to construct, it had a clear and picture based manual plus It was delivered really quickly with by a helpful 2 man service.
The Shipping instructions sent to me with my invoice suggested that I just check the slide before signing for the delivery, which i did and by removing from its bag as instructed by Climbing Frames UK. It seconds and I am glad I did as I noticed a scratch that clearly happened in the delivery truck. I marked this on the drivers note and had a replacement delivered FREE the next day.
Now the set is constructed we can honestly say it was a "best buy" I have recommended this company to all my friends.
- Cheryl Little
- London, GB
- 1 Review
Climbing Frame UK - Very poor customer service
I bought a lovely climbing frame from this company. What a shame that the staff is so rude. I sent a simple email and his reply was very rude. I would worry buying anything from this company in future if this is the way he treats his customers.
- R Lovell
- Fareham, GB
- 1 Review
Belfort Climbing Frame
Took two men, eight hours to erect. They said the manual was very clear. Looks great up. Am really pleased.
The swings take my weight and my four year old so we can swing together (gently??) Sadly she has already fallen off, has a huge bump on her forehead where the swing came back on itself.
Apart from that - she loves it.
Recommended as a good cheap playset if money is an issue.
If i could of afforded, i would of gone more expensive so that the wood was more substantial.
- G Simpson
- Alford, GB
- 1 Review
Damaged parts
Unless you take about two hours checking all the parts whilst the delivery driver waits for you I would be very cautious about signing off the delivery. Everything seemed to be ok with our delivery until I came to attach slide to fort and found a slight crack in the slide, I reported it straight away to climbing frames uk who told me being as I signed for it there was nothing they could do and put me in touch with Sellwood products parts department who in turn told me that being as I signed to say eveyrthing was ok I would have to pay for the replacement part myself. After a lot of pleading with them they decided to offer me the part free of charge but i had would have to pay a very overpriced £35 to have it delivered.So be very very carful before signing for your delivery
Reply from Climbing Frames UK
- Peter Smith
- Hertford, GB
- 1 Review
Excellent
Arrived promptly. I have nearly finished putting a Balmoral Fort with Monkey Ladder together and have found it to be a great product!
The quality of wood and fittings is good and the instructions very clear. I would recommend it to anyone looking for this type of play product.
- John Skinner
- Glasgow, GB
- 1 Review
Poor
Despite agreeing a delivery date for a Saturday and having it confirmed by a text to my mobile I didn't receive the promised telephone call from the delivery driver between the hours of 7am and 9am and the delivery was not made.I stayed at home all day and phoned Climbing Frames but they were not open.I tried to phone the delivery company and they were not working.I also e-mailed Climbing Frames without success.
Climbing Frames have not offered an apology nor compensation for having wasted a precious Saturday spent at home.
Reply from Climbing Frames UK
We have very good feedback on our delivery service, as we can deliver the vast majority of items within 5-8 days.
- S Dalton
- Manchester, GB
- 1 Review
Very Happy
Great price, very quick delivery. I was expecting a phone call to arrange delivery which didn't happen but luckily somebody was in. Was surprisingly easier to put together than husband thought and child absolutely loves it!
- nicola soares
- Slough, GB
- 1 Review
Happy customer
Good price. Online ordering is simple & products arrive within a couple of days. The instructions for putting it up was easy to follow.
- Alice
- Surrey, GB
- 1 Review
WOW
Did not expect such great customer service or such a speedy delivery. Ordered a JumpKing tramoline on the 16th December and it came within the 48 hours. So impressed especially when its Christmas. My godson loves his present, I am yet to assemble it but I feel assured with the comments below that it will be easy to do. I was also amazed by the price. I shopped around and Climbing Frames UK are definitley one of the more affordable companies. Only bit of constructive criticism I have is that in the confirmation email it was stated that they would call me to confirm a delivery date and they didn't. But this was not a problem for me so just for future refence. One of the best presents I've bought at christmas and I would definitley recommend it to my family and friends. In fact, I already have.
- Hazel Smith
- Scotland, GB
- 1 Review
Fantastic purchase!
Having originally purchased a Ridgeview Climbing Frame and then discovering the Selwood Cedar Summit Panorama playset was back in stock, it took one phone call and the staff at climbing frames uk arranged for a van to exchange these for me. So pleased with the customer service. No hassle whatsoever to arrange exchange.
Onto the playset... We started by opening every box and sorting EVERY screw with the correct washer and bolt and labeled every single piece of wood. This took over 2 hours but having everything labelled and screws sorted in advance saved hours in the long run of actually building. The main frame states that it would estimate 12 hours for 2 people to build. There was 3 of us and got it built in 7 hours. Very clear instructions with an instructional DVD which was very useful also. The tube slide estimated 3 hours to build. It probably took 5 of us to build that within the 3 hours. Total nightmare. End result was absolutely amazing. Could not be happier with the climbing frame or the company we bought it from. You can tell by looking at it that it is made from very high quality materials and there were plenty spare bolts etc. Kids are extremely happy. Very highly recommended.
- Stephen
- 1 Review
Quick delivery and great product
Amazing Groupon deal, product was great quality and very easy to assemble with labelled parts.
Very happy indeed, many thanks!
- laura
- wakefield, GB
- 1 Review
really quick delivery
bought the sandpit from groupon as a christmas pressie so not sure about instructions but excellent delivery. couldnt believe it came so quick.
- Meryl Foster
- Hereford, GB
- 11 Reviews
Very good
Bought this for my grandsons and so I quote from my son, to whom it was delivered, after minor hitches in communication, and who put it together:-
"All present and correct - quite a few spare bits of hardware too. Pretty straightforward to follow instructions but you definitely have to follow them! Would be helpful to distinguish more clearly between pieces that are very similar - there were a couple of times I had to swap pieces back out!
Only one thing missing from the instructions, but easy enough to work out myself!
And, for the record, you don't need three people to build it (but my back would probably hurt a whole lot less, and prob be a little quicker... But I don't like to share my flatpack)!
- Jason
- 1 Review
Good service & delivery but poor instructions
We were impressed with the service but when we received the flat pack climbing frame this is more complicated than what it needs to be.
The screws and bolts requires double refrencing when both refrences could easily be inserted on the label. Also it would be helpful if the bolts and washes were to be put together.
- cassi
- 1 Review
you get what u pay for @ sale price
Frame was easy to put together. A lot of screws and bolts missing which was unfortunate. wood is treated but only with, what looks like one coat, time will tell. All in all a good buy at £300. Wouldn't pay more for it purely because of the missing equipment. My kids love it though!
- Anon
- 1 Review
An outstanding product
We're delighted with the Highlander. We have 3 children (4,5,7) who can't keep away from it! A challenge for dad and grandad to assemble (2 long shifts and 6 recharges of the power drill over a Saturday and a Sunday), but enjoyable and very satisfying to see it coming together. We bought extra monkey bars, which fit easily to the left hand side of the frame. One of our roof parts was split too, which we're in the process of getting a replacement for, and so far the after service (with the manufacturer, not with Climbing Frames) to get this has been very personal and high quality. Overall - excellent, and great value for money through Climbing Frames.
- ANNE
- 1 Review
Excellent service
Enquiry about a replacement safety net for trampoline was dealt with very efficiently and a replacement was sent promptly.
- DENISE
- 1 Review
Excellent instructions, excellent product
Delivered on time. Instructions first rate. Easy to assemble. Seems to be of excellent quality. Would definately recommend.
- Caroline
- 1 Review
Great product, even better customer service
After browsing the site my husband and I decided on the Meadowvale climbing frame for our 2 sons (aged 3 & 6 years) and after placing the order the delivery was organised for less than 2 days later. The delivery was first thing in the morning and it was amzing how compact it all was. After sorting through it I realised I'd not ticked the box for the free sandpit but one call to Climbing Frames Uk sorted this out and it was delivered the following day at no charge (thank you). My husband and brother-in-law took a full day to sort and build it up so be prepared for that, there are loads of pieces but we labelled every piece (using masking tape and writing on it) and it was just a case of putting it all together following the comprehensive instructions. There was 1 piece of wood which had a slight crack/flaw in it but again one call to Climbing Frames Uk and we had the new piece a couple of days later.
My kids absolutely love their climbing frame, the slide is really slidey so we've put a mat at the bottom of it. It looks great in our garden and the quality is excellent.
All in all a quality product from a quality company.
Thank you!
- jennifer
- 1 Review
Great customer service & quick delivery thanks!!
I chose climbingframes uk after a recommendation from a friend, and I am very impressed by the service and fast delivery. I would not hesitate to recommend to others.
- Darren (Darren's Dens)
- 1 Review
The accessories purchased were fantastic value for money
We have purchased several accessories from Climbing Frames UK and each order has been processed efficiently. Our customers and ourselves have been very impressed with the quality and price of the products purchased.
- Mr Watson
- 1 Review
excellent service
the service was excellent recieved delivery on time the driver even rang me 15 mins before he arrived so i was able to recieve delivery, there was 1 missing part but filled in form on the internet and the part was delivered 2 days later without no problems
- John
- 3 Reviews
great trouble free shopping experience
excellent quality,easy assemble and very very good value for money
- faye
- 2 Reviews
happy kids happy mummy
delivery was fast,and tho there was lots of little bits my hubby managed to put it 2geather for a few hours over a few days with help from a mate.once up it is good looking,strong and just as good as any frame you would see in the park.well good value for money.my children spend hours on their frame and all the friends play on it to,so happy kids happy mummy.would tell anyone to buy from climbingframesuk!!
