Cocoaboutique reviews

Cocoaboutique reviews

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NEVER AGAIN

Like others before me I ordered one box of chocolates for my mother in law at Xmas only to receive a further box in Jan which I was not aware that I had ordered. On attempting to speak with their 'customer services' department I could only get a recorded message. I also e mailed them only to be informed that I must have agreed to this as it is in the terms and conditions and they would not have sent the first box without this agreement. I was told to check the website, when I tried to do this the only way I could get to that information was to place another order and there was absolutely no chance of that. Basically they have shown no interest in this issue at all and I can only assume that this is the only way they can do business.

So BE WARNED if you even contemplating ordering make sure you read everything and that you know exactly what you are letting yourself in for.
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Scam! DO NOT TRUST THEM

Beware of this company who sign you up to a monthly fee automatically, £19.95 per month!!! Please follow me on twitter (Just setting up now) as i'm taking this as far as i can go until i get a refund!!! Btw, poor customer service from Katherine.
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Review by confirmed purchaser

The best of the best

Cocoa Boutique has the most amazing range of flavours and textures you will find in the one place. Everything from smooth white chocolate to intense dark chocolate covered ginger. It is worth trying out the sampler selection to check for yourself, you will be hooked.
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Review by confirmed purchaser

Our guilty Pleasure.

A special little treat that we can pass off as consumer TESTING! All the chocolates are good. . Some are exceptionally good!
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Review by confirmed purchaser

A chocaholic's dream!

I really look forward to receiving my tester box each month. These are master craftsmen with the most wonderful imagination in putting their flavours together and creating absolute works of art. I'm not, generally, a fan of praline, but even they are the most delicious that I have ever tasted.

Cocoaboutique is, indeed, the leader of the pack and, with this standard of taste and presentation, is likely to remain so.
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Review by confirmed purchaser

TASTY TASY VERY VERY TASTY

A impressive looking array of tasty chocolates and majority lived up to there looks.
Think the box could be of better quality and more stylish looking to go with the Cocoaboutique quality.
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Review by confirmed purchaser

heaven in a box

I felt like royalty nibbling away at these amazing chocolates:) I posted a pic of them on my fb page and was v proud to say I had them delivered by cocoa boutique :D ♥
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Review by confirmed purchaser

What's not to like?

What's not to like about Cocoa Boutique? Well I haven't found anything yet. A monthly box of high quality chocolates at a good price. A good mix of tastes, flavours and textures in each box that will tickle, tantalise, soothe and surprise your taste buds. You won't like all of them - but that's the idea - trying out new flavours. I have certainly found a few taste combinations that I would never have even thought about before. Your eyes will also get a treat feasting on these beautifully crafted chocolates.
Oh - actually I do dislike one thing. As there are two of each chocolate in every box I have to share with my partner or else he sulks!
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Review by confirmed purchaser

10/10

Gorgeous chocolates with the flexibility of membership ensuring a nice treat through the post without a large cost.
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WARNING! A disingenuous & highly suspect company!

Like numerous other reviewers, I have had an appalling experience with this company and would warn others of the underhand nature of the ordering process. I ordered a SINGLE box of chocolates for a friend's birthday & then contacted the company to ensure no further orders were processed. I consider myself quite savvy where such offers are concerned and was fully aware that such companies rely on people forgetting to cancel further orders so ensured I didn't fall into their trap. Said friend received her box of chocs in November 2012 then moved house in December. Being an army family, we also moved abroad recently and have therefore had little chance to scrutinize our bank accounts regularly. To my horror, I have only recently noticed that there have been no less than 8 monthly withdrawals from our bank account totalling nearly £150. I have contacted the company to explain my position and offering to provide evidence that the address they were sending the chocolates to was an empty army quarter and to state categorically that I cancelled any further orders from the outset. All I got in response was an outright refusal to appreciate or accept my viewpoint and the absurd justification of swindling me out of £150 on the grounds that they 'have no records of any cancellation via phone, e mail or through your account with us' . How convenient!? I imagine that many more people will be swindled in this way so beware. My only crime is not having checked my bank account more frequently. I shall be fighting this one all the way and am now seeking advice from the small claims courts to recoup my loses as I am outraged that a supposedly 'reputable' company can get away with this. Other customers BE WARNED.
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Review by confirmed purchaser

Well worth spoiling yourself with this wee 'Chocolate Outlet' !!

Took 2 boxes to friends in France who, with company, devoured the 'goods'. Can see why chocolate is thought to be addictive!
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Rip off

Ordered these chocolates through wowcher. They were a gift and thought what a fab price. Had to order directly from site instead of through wowcher. Chocs arrived but unfortunately were not to my taste - however, everyone has different tastes. Was quite happy to leave it at that. However, today when I logged into my bank it had been debited by £19.99 from Cocoa Boutique. When I phoned to query this I was told I had signed up for a monthly delivery (which is totally untrue). I am currently awaiting a manager phoning me back as they refuse to refund my money and refuse to take back the chocolates (which I still haven't received!). Totally disgusted and would strongly recommend avoiding this company at all costs.
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Review by confirmed purchaser

Much prefer Hotel Chocolat

I thought I would try this as an alternative but found the chocolates far too sweet and no real flavour of chocolate, more like a Thornton's or Cadbury's selection. I realise that many people prefer this type of chocolate but I prefer chocolates made with high cocoa content from good cocoa beans. The fillings I found insipid and lacking in flavour. I do not like the taste of Sorbitel as a sweetner and really has no place in chocolate. These chocolates from Cocoa Boutique are just not for me.
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Review by confirmed purchaser

Something to try at least once

Found the club a few months ago on google and was very interested straight away, but didn't have the cash to splash. I still don't now, but my first box - that I got a deal for on Wowcher for £2! - was a great start and I look forward to my current box and the one after that next year. The chocolates are worth the price if you have expensive taste which I don't usually. It's definitely something NOT to be sniffed at, canceling the membership is easy or you can just push back the next order to up to 12 months later like I have. There is a wide variety of tastes in each box - milk, white, dark, there is something for everyone/every taste - and they welcome feedback, so don't be shy to tell them you love - or hate - something. Enjoy! [smiley face]
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Review by confirmed purchaser

Good chocolate - not-so-good prices

The chocolates we ordered from cocoa boutique were all very tasty. We had a special offer so the value for money was excellent. however if I had bought the chocolates for full price I would have been disappointed... If you compare them to a good swiss chocolate like Lindt they are just not quite as good. But some great new and exotic flavours and really nice packaging.
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Review by confirmed purchaser

Packaging or delivery??

The chocolates were amazing, perfect for dieters cos you have just one and don't want to eat anything else for DAYS, you don't want to have any other flavour in your mouth!
Only downside was the state of the chocolates. The box fitted my letterbox perfectly but I had smashed chocolates to look at when I opened the box which detracted from the viewing experience. Not too appealing when you have to lick a soft centre off the box insert!!
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Review by confirmed purchaser

Good but with room for improvement

Whilst the flavours I have tried in three different boxes are nice, on the whole they are quite mundane and have been done in countless boxes of high street chocolates. For true chocolate aficionados there is certainly a lack of dark chocolate as well.

The customer service team have been exemplary in my dealings with them and I think it's brilliant how the boxes are made to fit through your letter box. I'll wait to see what the next one or two boxes contain but unless there are more adventurous flavour combinations I will stop my membership as it would not be worth the cost in my case.
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Never again would I part with my money to this company.!!!!!!!!!!!!!!!

I bought 4 of their platinum collection to give as gifts later on in the year. When these items arrived in June 2013, I noticed that they had expiration dates of July 2013. So i tried to call them to complain, they have no number listed (see other reviewers comments below).
When I did find a number online, I left 2 messages and no one returned my calls, so I resorted to emailing them.
Below is the response I received from their customer services department, when I asked for a full refund, because their items were short dated.

In fairness, i have no idea what their chocolate tastes like as I still want to return it and get my money back:




Hello,

Thank you for your enquiry.

I can advise that perishable items such as Food Stuffs are not covered under Distance Selling Regulations.

The only item we allow customers to return are our Best of the Best Introductory Selection.

As you have not purchased this particular selection you are unable to return the items to us.

Any dispute raised with your card issuer will be responded to with all evidence of these emails and exceptions to the Distant Selling Regulations provided.

I would also advise that Peeta selection has a near 2 month shelf life and the Queenie Selection nearly 4 months.

I would not call this a short shelf life.

Regards,

Dominic Farrelly
CocoaBoutique Customer Support

Company Address:
23-25 Park Lane Business Centre
Old Basford
Nottingham
NG6 0DW
UK
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Review by confirmed purchaser

Fabulous, Fun and Flavoursome.

I love the unique mixtures of chocolates and the surprise gifts are fun to receive too. Service is great and staff friendly.
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Review by confirmed purchaser

Gorgeous chocolates at a good price

My husband & I really enjoyed trying their best of the best selection & I can't wait for the next delivery! Tried some really interesting flavours that I'd never choose myself but it's nice to have tried.

cocoaboutique.com Details

About this company

Based in Nottingham, Cocoa Boutique was founded by Amy Kershaw in 2012. Firmly believing that one Chocolatier can’t be ‘the best’ at everything we scoured the world for the greatest Award Winning Master and Artisan Chocolatiers, gave them a call and asked if they wanted to bring their finest creations to our lovely customers in unique, handpicked fresh selections. Working in partnership with world renowned Master Chocolatier Barry Colenso we're committed to bring you the stories and personalities behind the world's finest Chocolates. Along the way we're keen to intertwine your comments, wishes and requests - you shape the future of Cocoa Boutique.

Visit Cocoaboutique

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