Cocoa Boutique has the most amazing range of flavours and textures you will find in the one place. Everything from smooth white chocolate to intense dark chocolate covered ginger. It is worth trying out the sampler selection to check for yourself, you will be hooked.
I really look forward to receiving my tester box each month. These are master craftsmen with the most wonderful imagination in putting their flavours together and creating absolute works of art. I'm not, generally, a fan of praline, but even they are the most delicious that I have ever tasted.
Cocoaboutique is, indeed, the leader of the pack and, with this standard of taste and presentation, is likely to remain so.
What's not to like about Cocoa Boutique? Well I haven't found anything yet. A monthly box of high quality chocolates at a good price. A good mix of tastes, flavours and textures in each box that will tickle, tantalise, soothe and surprise your taste buds. You won't like all of them - but that's the idea - trying out new flavours. I have certainly found a few taste combinations that I would never have even thought about before. Your eyes will also get a treat feasting on these beautifully crafted chocolates.
Oh - actually I do dislike one thing. As there are two of each chocolate in every box I have to share with my partner or else he sulks!
Like numerous other reviewers, I have had an appalling experience with this company and would warn others of the underhand nature of the ordering process. I ordered a SINGLE box of chocolates for a friend's birthday & then contacted the company to ensure no further orders were processed. I consider myself quite savvy where such offers are concerned and was fully aware that such companies rely on people forgetting to cancel further orders so ensured I didn't fall into their trap. Said friend received her box of chocs in November 2012 then moved house in December. Being an army family, we also moved abroad recently and have therefore had little chance to scrutinize our bank accounts regularly. To my horror, I have only recently noticed that there have been no less than 8 monthly withdrawals from our bank account totalling nearly £150. I have contacted the company to explain my position and offering to provide evidence that the address they were sending the chocolates to was an empty army quarter and to state categorically that I cancelled any further orders from the outset. All I got in response was an outright refusal to appreciate or accept my viewpoint and the absurd justification of swindling me out of £150 on the grounds that they 'have no records of any cancellation via phone, e mail or through your account with us' . How convenient!? I imagine that many more people will be swindled in this way so beware. My only crime is not having checked my bank account more frequently. I shall be fighting this one all the way and am now seeking advice from the small claims courts to recoup my loses as I am outraged that a supposedly 'reputable' company can get away with this. Other customers BE WARNED.
Balazs Endresz found this review useful
Took 2 boxes to friends in France who, with company, devoured the 'goods'. Can see why chocolate is thought to be addictive!
Ordered these chocolates through wowcher. They were a gift and thought what a fab price. Had to order directly from site instead of through wowcher. Chocs arrived but unfortunately were not to my taste - however, everyone has different tastes. Was quite happy to leave it at that. However, today when I logged into my bank it had been debited by £19.99 from Cocoa Boutique. When I phoned to query this I was told I had signed up for a monthly delivery (which is totally untrue). I am currently awaiting a manager phoning me back as they refuse to refund my money and refuse to take back the chocolates (which I still haven't received!). Totally disgusted and would strongly recommend avoiding this company at all costs.
Balazs Endresz found this review useful
I thought I would try this as an alternative but found the chocolates far too sweet and no real flavour of chocolate, more like a Thornton's or Cadbury's selection. I realise that many people prefer this type of chocolate but I prefer chocolates made with high cocoa content from good cocoa beans. The fillings I found insipid and lacking in flavour. I do not like the taste of Sorbitel as a sweetner and really has no place in chocolate. These chocolates from Cocoa Boutique are just not for me.
Balazs Endresz found this review useful
Found the club a few months ago on google and was very interested straight away, but didn't have the cash to splash. I still don't now, but my first box - that I got a deal for on Wowcher for £2! - was a great start and I look forward to my current box and the one after that next year. The chocolates are worth the price if you have expensive taste which I don't usually. It's definitely something NOT to be sniffed at, canceling the membership is easy or you can just push back the next order to up to 12 months later like I have. There is a wide variety of tastes in each box - milk, white, dark, there is something for everyone/every taste - and they welcome feedback, so don't be shy to tell them you love - or hate - something. Enjoy! [smiley face]
The chocolates we ordered from cocoa boutique were all very tasty. We had a special offer so the value for money was excellent. however if I had bought the chocolates for full price I would have been disappointed... If you compare them to a good swiss chocolate like Lindt they are just not quite as good. But some great new and exotic flavours and really nice packaging.
The chocolates were amazing, perfect for dieters cos you have just one and don't want to eat anything else for DAYS, you don't want to have any other flavour in your mouth!
Only downside was the state of the chocolates. The box fitted my letterbox perfectly but I had smashed chocolates to look at when I opened the box which detracted from the viewing experience. Not too appealing when you have to lick a soft centre off the box insert!!
Whilst the flavours I have tried in three different boxes are nice, on the whole they are quite mundane and have been done in countless boxes of high street chocolates. For true chocolate aficionados there is certainly a lack of dark chocolate as well.
The customer service team have been exemplary in my dealings with them and I think it's brilliant how the boxes are made to fit through your letter box. I'll wait to see what the next one or two boxes contain but unless there are more adventurous flavour combinations I will stop my membership as it would not be worth the cost in my case.
I bought 4 of their platinum collection to give as gifts later on in the year. When these items arrived in June 2013, I noticed that they had expiration dates of July 2013. So i tried to call them to complain, they have no number listed (see other reviewers comments below).
When I did find a number online, I left 2 messages and no one returned my calls, so I resorted to emailing them.
Below is the response I received from their customer services department, when I asked for a full refund, because their items were short dated.
In fairness, i have no idea what their chocolate tastes like as I still want to return it and get my money back:
Thank you for your enquiry.
I can advise that perishable items such as Food Stuffs are not covered under Distance Selling Regulations.
The only item we allow customers to return are our Best of the Best Introductory Selection.
As you have not purchased this particular selection you are unable to return the items to us.
Any dispute raised with your card issuer will be responded to with all evidence of these emails and exceptions to the Distant Selling Regulations provided.
I would also advise that Peeta selection has a near 2 month shelf life and the Queenie Selection nearly 4 months.
I would not call this a short shelf life.
CocoaBoutique Customer Support
23-25 Park Lane Business Centre
My husband & I really enjoyed trying their best of the best selection & I can't wait for the next delivery! Tried some really interesting flavours that I'd never choose myself but it's nice to have tried.
xxxxx , dont miss the chance to taste
Chocolates are overpriced. Good but not that good compared to what you can get elsewhere.
Cocoa Boutique appear to gain customers via getting them to sign up for free or discounted chocolates. In small print this means they are then a member and will receive (often unexpected) boxes at full price thereafter. Although you must give permission and submit payment details, the lack of clarity and the small window in which you can then cancel membership, means that you are likely to be hoodwinked into overpriced chocolates you don't want at a later date.
If you are vigilant and cancel membership after the discounted box, it is worth it. For the majority of us who forget and/or don't read the small print, it is not worth it.
There is a guarantee to be refunded if you are not satisfied. This has not been true for myself or others. Don't believe it!
Because I dislike the tactics and strategy used to gain customers, I will not buy from them again.
It was a great treat for for Easter as I didn't get to buy the Egg and eating every chocolate made me smile. I also enjoyed to vote on each of them so since there's two of each chocolate the first round I simply enjoyed them as I pleased and for the second round I actually tasted gingerly each layer and overall taste. It's just a fun box and the most fun I've had eating chocolate.
I have opened my egg today and there are no truffles included as there should have been. I paid £19 just for an egg!
I have tried to contact them but the email link does not work and there are no telephone numbers.
I do not recommend this company and will not be ordering any more.
Avoid like the plague
Simply the best chocolate, ive ever tasted, Dark chocolate being my favourite, i was not disappointed, simlpy scrumptious, even the white chocolate, was exceptional, light in texture & really creamy, a wide variety of chocolates to suit all tastes
Such a range in every box, and such quality too! Fairly pricy, true, so best taken at a steady pace. It's also impressive how sturdy the actual box is, seeing that it can fit through one's front door letterbox! It's worth taking a lot at the explanations and the stories, both on the paper version that comes with the box and the stuff on the website.
As I said in my tasting review I have been a member of another chocolate tasting club for many years (about 10).
In your favour: the quality is really good and a nice variety of different kind of chocolates and textures. Some of your chocolate is quite 'simple', which is not a problem, but the price relationship is just wrong.
Hotel Chocolat gives you about 100 gr more in their box and charges less than you!
I love that you use local chocolatiers, but they should therefore be if anything more reasonable as chocolate made and shipped from the continent.
NOT worth it.
never recived anything
I was very impressed by the prompt and professional way the company kept you informed at every stage, from joining up and ordering and receiving their most amazing chocolates. It is worth every penny to experience the feeling of pure luxury and pleasure at a resonable price too. I love the fact you can tailor future deliveries to match your purse as well. All I have to do is savour the wonderful assortment of tastes and chocolate combined and submit my feedback.
When I opened the box & revealed the handsome chocolates I knew that I was in for a very tasty & tantalizing experience of the senses. First I had a feast for my eyes, quickly followed by that heady indulgence as I breathed in the aroma of quality chocolate. As I touched each chocolate, I touched each beautiful chocolate in turn feeling the glossy chocolate shell as I carefully chose which beautiful chocolate I would taste first. Hearing that satisfying snap as I bite through the chocolate shell immediately before I tasted the inner secret in the centre, as I roll it slowly in my mouth the flavours burst on my tongue, creating the burst of an indulgent, hedonistic taste sensation in my mouth.
Exciting all 5 senses at once by enjoying just a single chocolate, makes me realise that this is not just eating chocolate in front of the TV, this experience is so much more.
I wonder which chocolate I will choose to taste tomorrow?!
These chocolates are divine& the company really helpful
It was a lovely box of chocolates, very nice quality, some of the chocolates were not to my taste but I'd definitely recommend this if you have a varied taste in chocolate as there is a different selection each time.
Received an email offering chocolates at 'greatly reduced price'; ordered a box. Received a second email soon after, with the same offer; ordered a box. Both arrived, excellent chocolates, but not to my taste and I then cancelled the account on line. I had an acknowedgement from them, confirming I would receive no more debits and no more chocolates.
Then noticed that only a few days later a THIRD debit was on my account, this time for the full price of £19.95. Ever since have been emailing, trying to telephone (no-one answers), finally getting very offhand responses saying it is my fault there were two accounts (does no-one check, when they receive a new customer?), that I am committed not only to a December box but also one at end January.
They debited my account on 14th December; no third box has been received; they will not refund me, nor get properly in touch (apart from automated responses). I am an exceedingly good, happy customer when treated properly, but this company and it's attitude is appaling. I've taken it up with my Bank, and also written to someone who I thought might care (a taste tester) at Cocoa Boutique. No-one answers, just the automated system. It is their error, to have opened two (identical in every way) accounts; they should be more aware and responsive of their market-flooding email techniques and possible consequences. Now, they should 1) completely refund my £19.95. 2) confirm again they have removed my bank details (I thought I was just paying for the one box, each time) and 3), an apology would be nice. If their long-delayed chocolates do ever turn up - which I hope not, since they're too late to be a Christmas present, and I would not pay £19.95 for half a pound of sugar for myself - they should send me a FREEPOST label. But I'm no holding my breath, since no-one there seems to care at all.
Prospective customers ... get yourself of to Le Club Chocolat, they really care about customers, answer them, allow returns, and generally know about customer care.
Boo sucks, at this happy Christmas time!!!!
Mrs shirley goode found this review useful
Cocoaboutique supply the most delicious chocolates I think I have every tasted! Which is saying something, 'cos I try a LOT (hence my size!!). Their website is informative, interesting and easy to use and their service is impeccable. If you want special chocolates, I would definitely recommend that you buy them from Cocoaboutique.
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