Zero communication, no reply to the email or phone call.
I am VERY disappointed in the lack of service I am receiving from email@example.com. I have called twice and no one is returning my call. I have emailed them and it has been a week since and still no return email!!! My order #28332 is for two Christmas gifts!! Today is the 18th!!! I made my order on 11.29.2012. Still don't know what is up with my order. I still want the items I ordered but I WILL NOT BE REFERRING ANYONE TO ORDER FROM THEM!!! TERRIBLE, TERRIBLE, REALLY BAD SERVICE!!!!!!!!!
I would expect them to overnight it to me. I also tried to use their "free shipping" code and ended up charged for two shippings!! Then their response to that phone call was to give me "credit" on the shipping. Terrible business!!!
I just purchased the Breville BJE200XL Compact Juice Fountain 700-Watt Juice and Blend from CoffeeHots.Nets and I absolutely love it (made 2 delicious juices yesterday and today). It arrived very quickly after I placed my order and was well packed. The price was half that of some other sites for the exact same product. I will definitely shop CoffeeHots.Nets in the future. Thanks.
I attempted to contact coffeehots on multiple occasions to get an update for my order, but never received a response. After about a week, my order arrived, well packed and gift-wrapped! Waiting a week for the product is certainly reasonable and I'm very pleased with the item, but the only thing that keeps me from leaving a 5-star rating was the lack of communication.
With a simple email response, this vendor would easily rate excellent feedback.
I have to admit, I very rarely order items on the computer. Makes me very nervous, but I couldn't resist the deal on this Keurig coffeemaker. After I placed my order I was sure I would never see my purchase when I started to read reviews from previous customers. There were a couple okay reviews but more negative ones so I was scared I'd lost my money for sure. I'm here to tell you that my fears were put to rest! I received the confirmation almost immediately and less than a week later got the e-mail that my order was being shipped. Had it on my doorstep 4 days later and it was in good shape! I can't speak for the other customer service departments, but for what I ordered, everything was handled just as I expected it should be! Thank you Coffehots!
I tried to call several times and left messages with no return call. I did try the instant chat and that did allow me to leave a message and i did get a response to one of my questions but the one about the free shipping was not answered. I could not get the website to accept the free shipping code when checking out. Very poor communication but still a good bargain for the purchase.
LOVE LOVE LOVE that I saved practically half off INCLUDING shipping for my new B160 keurig coffee maker. It showed up in only two days in perfect condition. Couldn't be more satisfied.
I purchased the Keurig Vue V700 coffee machine at half the price of any other retailer! They shipped it very quickly and I received it within a week or less of ordering. I still can't believe I was able to get the coffee maker at the price I did with no gimmicks or problems.
I am very satisfied with my purchase and shopping experience with CoffeeHot. I would definitely recommend this company & will return again myself. Great online shopping site.
Thought the price was too good to be true so I tried to contact their customer service when I couldn't find the Paypal button to make the purchase. No response via email like they said they would. I had a difficult time navigating their website to order my Keurig B40 from their website. So wasn't sure if the order went in or not. Paid with Paypal just in case I had problems. Shipping was amazingly fast. Packed well. Would have given it a 5 stars if I didn't have the initial problems.
your home page offered a promo for free shipping, but everywhere I tried to enter the code, it was not accepted. Therefore I'm paying for the shipping. the code supplied was SHFREE It would be nice if you could take that charge off my bill.
I ordered a Keurig machine on 9/12 it arrived on 9/18. It was 1/2 the price i found anywhere else. My order was immediately acknowledged after placing online. Their website could be revised to be more user friendly.....but my overall experience was great. I would recommend them to my friends. They also gave me a coupon for $20 off my next order. I was please with my experience.
The processing and shipment of my original order was delayed due to a problem with my PayPal account. The customer service department helped me place another order and made sure it arrived in time for my son's birthday! I would definitely place another order with them.
This is my revised review. I was looking to buy lego for my kids and coffeehots.net had the best price ever! However it is hard to check my order and it took a long time for the customer support to returned my email that made me very nervous at the beginning. I ordered 3 lego sets from the coffeehots.net. I received an email the following day showing that one of the lego had been shipped and the other two was delayed. The email also provided me with a tracking number however without any information about the delivery company. I tried to check my order from their website but it didn't show my order at all. When I tried to put my tracking number to FedEx it showed that my order was delivered a few days ago. Since I haven't received anything and I never use this company before I was became nervous and tried to email the company. It took a long time before the customer support emailed me back. They told me that my other 2 order was temporarily out of stock and asked if I rather canceled those two. They refund my money back promptly and provide me with a coupon for the next order. I received my lego set in a week with a best price ever. If they improve the customer service and answer the phone I would definitely give 5 STARS! Having dealing with this company I know that despite a few of other reviewers complaint that they never received the order, I think they did but never revised their review. I would use this company again in the future.
I came across this site searching for a new Dyson DC41. They have the best price on the net, no one is close. I read reviews that made me hesitate but I finally figured I'd give them a try, I didn't need a new vacuum next day so I'd role the dice. I ordered on Sunday and Thursday morning I had an email with the tracking number showing they shipped Wednesday night and delivery would be Monday. Monday came and my new vacuum was delivered, 6 business days. They charged $10 for shipping so I think that is very good turn around on my order. My Dyson arrived in excellent shape, just as if I picked it out at the store. I didn't try to contact them so can't comment on customer service response, I didn't need to. Well worth the huge savings on a new Dyson. I'd buy from them again with no hesitation. If you need a vacuum ASAP, pay the higher price, if you can wait 6 business days, you can't find a better value.
Price beat anything else I saw on the web. Item was shipped quickly via FedEx overnight. This was not a refurb as I received the latest upgrade. My only (small) issue was the high shipping ($10). I would have traded a lower cost for a longer delivery time.
I got what I ordered and it shipped out quickly. I really couldn't ask for anything more, and even the pricing was great. Thanks a ton - I think my overall rating is fantastic!
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