Ordered a water feature for a birthday present. It was delivered fast but unfortunately the base was broken. The customer service department were very quick to respond to emails and send out replacement parts which enabled the enjoyment of the item with the minimal fuss. I would use them again.
Speedy delivery service from Coldmountain and well packaged. Ordered 1st wk of Dec as xmas present for my son. Didn't open parcel until xmas eve to be wrapped and found a karibiner missing, phoned coldmountain on 27th Dec, and problem rectified immediately, despite my delay in opening package. Super customer service and a well deserved 5 stars. Thank you very much!! Would use again.
Firstly very helpful info received via email query on climbing shoe sizing. Delivery again was very fast. It felt like I was dealing with people not just a machine/ company. Overall just very impressed. Thank you
Friendly helpful service which included a return call about the climbing harness that I was thinking of buying. Proceeded to order on internet and item received quickly and reliably. Excellent service!
I have already emailed Cold mountain so I copied that and pasted it below.
I wanted to send an email to inform you that I received my order in perfect condition. I shall most definitely be shopping with you again as I have found your prices to be some of the cheapest around and the speed you have dispatched my items was impressive. I shall also be telling my friends about your site as I found it both easy to navigate and relevant to the particular field you are in. So to sum up, Very big thanks and keep up the good work!!!