CollectPlus reviews

CollectPlus reviews

Good
8.6
from 0 - 10
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Review by confirmed purchaser

great service

Really pleased with rase of use and fast delivery. Really hasnfy to be able to work out of normal time limits.
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Review by confirmed purchaser

Great, easy to use service that beats the post office hands down.

Easy to use, all deliveries have been very fast. Recipient has received email promptly to advise of readiness for collection. Nothing to fault so far, including the price and offers.
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Review by confirmed purchaser

Parcel delivered went to pick up not there

Delivered on time but when I went to pick it up.The delivery firm had taken it back took an extra 3 days to get it back.
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Review by confirmed purchaser

superb service so much better than MyHermes

would recommend 100%
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Review by confirmed purchaser

Better than a carrier pidgeon

It is a great service no problems at all and so reasonable in price and can do it all on line and drop of to local shop.
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Review by confirmed purchaser

Half the price and twice as good!

I would recommend this company to everyone. They are reliable, track-able and value for money plus their local agents are open all hours. 10 out of 10.....
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Review by confirmed purchaser

First Class service

Such a easy service to use. Drop it off at your local shop, get a receipt and tracking number, and sit back and wait for it to be delivered - quicker and cheaper than he Post Office.
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Review by confirmed purchaser

A reliable service, good value for money and easy to use website - highly recommended.

I am very satisfied with the service I receive from Collect+. I feel like my parcel is in safe hands and has always arrived within the stated timeframe. I find the website so easy to use, much better than having to queue at my local post office. I recommend Collect+ to all my friends and associates.
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Review by confirmed purchaser

CollectPlus the number one courier delivery service.

For a reliable (and value for money) delivery service you can't do better than entrust your parcels to CollectPlus. I've used this service to send items to addresses up and down the country - between Cornwall in the west country to Orkney in the north with various locations between those points and delivery has always been effected promptly and have recommended the service to many of my friends.
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Review by confirmed purchaser

Superior service saved serious money !

Large awkward parcel was no problem sending to remote part of Scotland .....very reasonably priced and arrived at the address in tact .....highly recommended !
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Review by confirmed purchaser

easily tracked, very good service!

would recommend this delivery service.
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Review by confirmed purchaser

First class service

Took my parcel to the shop at 5.30 am and was delivered up north at 10.15 the next day. Could not ask for a better service. This was my first time using this service but it definitely won't be the last.
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Review by confirmed purchaser

Excellent service

Excellent service all the way!!
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Do not use Collect+

Having successfully used Collect+ a number of times, I trusted that the service would be consistently good. I was very wrong...
I sold a car stereo on eBay and automatically chose collect plus as my courier. The item was sent with no problems and packaged well as recommended by Collect+. A few days later my buyer contacted me to say that the item tracking was showing as delivered but it certainly was not delivered as it was nowhere to be found and there was no note either to tell the buyer where it had been left. After many calls to Collect+ the drivers depot could only confirm that the parcel was left in a garage. Strange as the buyers garage was locked during the day it was supposedly delivered!

I was sent as loss form which I completed and I have had confirmation that I am receiving a cheque for £50 (the value of the stereo) plus postage which will all go to the buyer to cover what he paid for the lost stereo. However this still leaves me out of pocket purely due to a driver who cant deliver parcels!!! This is Collect+'s error for having incompetent drivers. I am going to the small claims court to get this resolved and will NEVER use Collect+ again.
On top of that one of the women in the call centre hung up on me.

I must however say that an agent named Darryl was the only good part of this story - he was very helpful indeed.
Kev Smith found this review useful
CollectPlus

Reply from CollectPlus

Thank you for your candid review and I am sorry to read that we have let you down like this. I have read the claim case notes and regret that you remain unsatisfied with our resolution. If you would be kind enough to contact me via info@collectplus.co.uk with some more details about how you have been left out-of-pocket then I will be happy to reply to you personally.
I apologise for any rudeness shown towards you and your kind comment about Darryl has been passed to him through his line manager.
Kind regards
PhilipM
Collect+ Head Office
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Great, if you don't mind your goods being damaged.

Sent 2 packages with them last week via eBay.. They were extremely well packaged, in strong boxes with lots of support and protection. (And also carrying Fragile labelling) They managed to somehow fracture one of the items. This could have only happened if the parcel had been dropped, or had very rough handling. When booking, it states that there is £50.00 of insurance cover included. This only turns out to be valid if the item is virtually indestructible, otherwise it is not covered. Telephoned the company, but they were as much help as their package handling skills.

Their T&C's state in section 4.1 seen below:

4. Supply of services
1. We shall supply the Services to You using reasonable care and skill.

This is something which they did not carry out (with reasonable care and skill), and which, is in breach of the contract taken out with them, and paid for in good faith, to deliver the items to the location intact.
Would not trust them with anything other than bricks or wood. Certainly would not recommend them. Sellers Beware.
Dlouise found this review useful
CollectPlus

Reply from CollectPlus

Thank you for your review, Kevin.
I have read your case notes and can see that a claim form has been sent to you. However, I would just like to remind you that in our Terms and Conditions, section 7, we do specifically mention that we do not carry (amongst others) ceramic items and this includes china and porcelain. You can read our Terms and Conditions in full at this link - http://www.collectplus.co.uk/terms-and-conditions.
Kind regards
PhilipM
Collect+ Head Office
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Review by confirmed purchaser

A splendid service

They keep it simple! What more can you ask?
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Review by confirmed purchaser

fantastico

Great service
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Review by confirmed purchaser

Could do better.

My customer was unable to collect the parcel for several days as he was not given a collection code. As the sender I was given conflicting information by the staff at the contact centre. My customer got his book in the end but it took several phone calls, emails and visits to the shop. Not a great first experience.
CollectPlus

Reply from CollectPlus

Thank you for taking the time to post this review, Linda. I am sorry to read your comments. I have read the case notes and will be in touch with you direct by e-mail.
Kind regards
PhilipM
Collect+, Head Office.
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Review by confirmed purchaser

Super Service

Fast delivery, faster than advertised and very good value
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Review by confirmed purchaser

Fantastic service, great price.

So easy to use, click to order, print the label and take it to the shop. They track the parcel all the way to delivery. Its so simple, and half the cost of Post Office.

CollectPlus Details

About this company

Send, collect and return your parcels early ‘til late, 7 days a week.

CollectPlus is the largest store-based parcel service in the UK, designed to make your life easier.

No more wasted Saturdays or lunchtime queues, just the freedom to get on with your day.

Our services:
Send - If you sell online, or want to send a gift to a loved one, our send service is perfect for you.
Return - Changed your mind? Return your unwanted purchases to over 260 retailers.
Collect - Shop with your favourite brands online and collect your purchases at your local store.

Visit CollectPlus

Contact information

Call us on: 01923 601616
We live here: 54 Clarendon Road
WD17 1DU Watford
United Kingdom

Category

CollectPlus is ranked 15 out of 51 in the category

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