CollectPlus reviews

CollectPlus reviews

Good
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Review by confirmed purchaser

fabtastico-dude

collect plus is orsome but reckon thay should drop price by at least 75p
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I wanted value, peace of mind, good service and honesty, I did not get one of these.

2 out of 3 parcels they handled did not make it to the recipients. EBay sellers be aware when directly printing your postage on EBay and selecting Collectplus there are lots of reassuring statements like tracking and up to £50.00 compensation cover but no terms or prohibited items are mentioned and there are no links to any. So you think you are buying with peace of mind. However, when there is a problem you will find out, as I have, that there are copious terms and prohibited items. My item it has transpired is ceramic and therefore prohibited so not covered for loss. damage I understand but regardless of what is in the box a parcel entrusted to someone should not be lost. You will find yourself caught up between Collectplus and their ‘depots’ and ‘couriers’ and then they will hide behind those terms which you were not made aware of before you purchased their services. Before you use them checkout online reviews and read their Terms & Conditions, then decide if you want to proceed with purchasing their services!
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Review by confirmed purchaser

Another happy customer

Very easy to use website, and as I have a collection point approx 200m from where I live it couldn't be more convenient. Package was delivered within the time specified
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PAINFULLY SLOW

I was asked by ebay to return an item using these!!! PAINFULLY SLOW, I will never use them again, or buy from anyone that uses them.
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Review by confirmed purchaser

well done excellent.

My clients are very happy with the way you deliver and most important on time,very pleased with the way things are progressing well done.
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Review by confirmed purchaser

Avoid the waiting at the Post Office and save yourself some money in the process

A very straightforward transaction for my parcel with plenty of Drop-Off points to choose from. Would recommend customers registering their details on-line as this does save time when you use the service again, highly recommend your service 10/10
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Cheap and reliable, excellent customer service.

I've sent various parcels with Collect + over the past couple of years, and overall I have been very satisfied with their service. If you have a collect + shop near, or have a car, and a printer to create your own labels, then this is the best service for you. Why? Because it is cheap, and reliable. The website for creating a delivery ticket is straight forward enough. I have had a couple of damaged deliveries in my time as a customer, and although it can take up to 30 days, as long as you co-operate in a timely and efficient manner, your refund will be processed according to the terms and conditions. Only downside is that your parcel can take up to 5 days to be delivered. But this is stated clearly when buying a ticket. Enjoy!!! :)
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Review by confirmed purchaser

Badly - Item received smashed to smithereens yet boxed and packed in bubble wrap and double boxed

Despite the item being wrapped and protected in bubble wrap and boxed in a double walled corugated box it arrived smashed. Had to give a full refund
CollectPlus

Reply from CollectPlus

Good Morning Angie,

I am very sorry to read of your experience, your feedback makes very disappointing reading and I would like to investigate.
I can see that we have not yet received a claim form from you, would you be kind enough to email info@collectplus.co.uk with your details and short summary of what has happened and a form will be sent out to you.

Kind regards
Danielle
Collect+
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Review by confirmed purchaser

fantastic speedy reliable service

Yet again another satisfied customer. Can't fault it.
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Review by confirmed purchaser

I find this one of the easiest ways to send parcels

The site is very easy to use and use it to send all my ebay parcels. They have never lost or damaged any of my items. Plus with lots of places to drop off your parcel it is so easy and practical to use/
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Review by confirmed purchaser

A superb, swift and easy to operate service.

Having endured the long queue's at the Post Office gave me the incentive that there must be an easier solution to allow me to send my parcels, mainly to my Grandchildren. A friend informed me of a system, operated by one of our newsagents in Hexham, and I discovered the Newsagent was Pegg's Newspapers. I enquired within and they gave me the website address. The rest is history now, I have found that Collectplus is an easy on-line system to operate, Just follow the on-line instructions and parcel sending could not be easier. Well done COLLECTPLUS.
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Review by confirmed purchaser

easy way of sending parcels

So easy to pay through Paypal, then print off address, and take to your nearest pickup shop
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Review by confirmed purchaser

Good value for money with an excellent service

A good service is offered at a reasonable price. When a parcel was not delivered it was sorted out by a manager & i was issued with a credit for that delivery you do not get a much better service than that.
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Review by confirmed purchaser

I can't fault the service.

From start to finish it has been so convenient. Book online. Pay by PayPal, then drop off at a local shop outside office hours.
I can have instant tracking.
Royal Mail beware!
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Review by confirmed purchaser

Fast

But Parcels be lifted quite erly and only once per day in local shop overall very good service and can trust :)
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Review by confirmed purchaser

Great service at a realistic price

Able to track parcel from drop off to delivery was a great feature. I knew exactly when it was delivered. I was then able to chase 3rd party for a speedy resolution, IF ONLY THEY HAD USED COLLECT + instead of royal mail I would have had my replacement days earlier.
Highly recomended, will certainly use again.
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Review by confirmed purchaser

just really good service

this company i use for my shipping is really fast and the price is not that bad too.
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Review by confirmed purchaser

Great Rates

We have used CollectPlus and the service is excellent, good rates and tracking system.
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Review by confirmed purchaser

Excellent service.

Very easy to use , clear and easy to follow instructions. Had to rearrange a delivery once, again easy to follow instructions, instant refund. Would recommend this service.
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Review by confirmed purchaser

Quick & Easy To Use!!

So far I have found using CollectPlus a good experience!

It is easy from start to finish. When linked with eBay it is easy to find your item & print off your label with the added bonus of being able to pay with Paypal.

Taking it to a CollectPlus store so far has been convenient & hassle free & my parcels have arrived mostly on time. A good & cheaper alternative to Royal Mail for size medium & above parcels!

I wish I had used it sooner!!

CollectPlus Details

About this company

Send, collect and return your parcels early ‘til late, 7 days a week.

CollectPlus is the largest store-based parcel service in the UK, designed to make your life easier.

No more wasted Saturdays or lunchtime queues, just the freedom to get on with your day.

Our services:
Send - If you sell online, or want to send a gift to a loved one, our send service is perfect for you.
Return - Changed your mind? Return your unwanted purchases to over 260 retailers.
Collect - Shop with your favourite brands online and collect your purchases at your local store.

Visit CollectPlus

Contact information

Call us on: 01923 601616
We live here: 54 Clarendon Road
WD17 1DU Watford
United Kingdom

Category

CollectPlus is ranked 14 out of 51 in the category

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