I booked a door to door delivery of 3 boxes weighing approximately 30kgs in total for my daughter in Canada. I chose your company as I had compared prices and reviews and was impressed by both.
I completed the supplied customs forms - inventory - and provided a copy of my daughter's passport as requested.
This booking was accepted by yourselves and payment was made.
The boxes were new double skin cardboard boxes from Staples. Each item was double wrapped in bubble wrap with the exception of a blanket and cushion for obvious reasons. Each box was then sealed with parcel tape on each seam with several layers of tape.
The first indication of problems was a phone call from my daughter in Canada to say she had been contacted by FedEx who informed her that her boxes were being held by customs at Edmonton Airport and she would have to clear the boxes through customs. My daughter asked FedEx to email through the forms to be completed which they duly did.
I assured her that having looked carefully at the options available for delivery on your website that her parcels would be delivered to her door. She lives some 5 hours drive from Edmonton.
Several phone calls were made to your company to try and resolve the issue - all at my instigation and cost. Not once having said I would be called back did this happen.
Whist efforts were made by yourselves via FedEx London office to resolve the issue it became clear that FedEx Canada were unable to agree with your interpretation
My daughter was told by FedEx in British Columbia that her boxes would be cleared if they went to Calgary - but she would have to arrange this with another (unnamed) office!!!!!
The 'law' being quoted seemed to be an Alberta law but only applied to one major airport?????
As no resolution was forthcoming - my daughter arranged to drive to Edmonton at great inconvenience last Friday 8th November 2013. Her partner had to take a day off work unpaid to accompany her on the 5 hour drive.
They had to book into a hotel overnight as the weather was atrocious - at considerable cost. a copy of her invoice is attached. This cost almost 188 dollars
To add insult to injury my daughter was treated like some kind of criminal at Edmonton Airport - an issue she is taking up with Canadian Customs.
Having collected the boxes she was distraught at the condition in which they arrived. I have photographic evidence of this.
Several items were broken or smashed to bits - one a money bank which had been a treasured gift from her grandmother was smashed beyond recognition. Again I have photographic evidence.
My husband who has couriered goods throughout Europe for 40 years is of the clear opinion that all 3 boxes have been dropped several times or thrown from height.
You blamed FedEx. FedEx blamed customs. Customs blamed FedEx.
However my contract was with your company.
I trusted your company to carry out the contract I had with you professionally My experience has been anything but. Amateurish beyond comment. There is NO reference to the type of experience my daughter and I have had through using your company on your website. No indication of issues with customs that may arise. You accepted the paperwork unquestioningly. No explanation was asked of myself.
I look forward to your response to the above issues. I reserve the right to take this issue further should it be necessary.
Thank you for excellent service for my relocation to Dubai.
Your guys turned up on time, gave me help with my packing lists and delivered to my door in Dubai. As I travel the world 6 months a year I will recommend you without hesitation to friends.
Thanks Ken A
My wife and I Tammy successfully moved back to Miami after 3 years in Blighty ( The UK for those who don't know the lingo ).
In March we did a lot of research into moving both our smaller items and our furniture back. It seemed such a shame to just leave over $10,000 of furniture behind just because we did not know how to ship it !!!!.
We did a load of ringing around and after we settled on Compare Cargo they supplied us free boxes and tape, this was a great help as these boxes would of cost us over £3 a box if we bought them ourselves from the shop. The boxes were delivered to us overnight by a courier which was also great as I would not of had room for that many boxes in my car even if had found anywhere to buy my own. The boxes turned out to be very well made cardboard and about 50cm square, about the same carry space as a large suitcase, and they where free !!
Before collection we had been dealing with a nice guy at Compare called Jack who supplied us with "packing list documents" these we had to fill in for USA Customs ( this meant when the ship arrived Customs already knew what we were moving and saved us a load of time )
Also a special thanks to Sharon + Mel at Compare who explained what we "had" and "had not" pre-paid.. this saved us buddles of $$ as we decided to keep the costs down and collect from Miami Port ourselves.. We rented a U-Haul Van and did this bit ourselves in a morning from the Port and it only cost us $100 with a Customs Agent to do the official paperwork on our behalf as that bit seemed a bit complicated even though it would of been free if we did it ourselves.
OK in summary.
It cost us £580 in total from our Rainy UK Door to the Port in Sunny Miami to move all the contents of our two bedroom apartment. This included : Sofa, Seat, two beds and kitchen items, but not washer ( as this was too old, and Tammy wants a new one lol ! ) we also sold the LCD TV on ebay before we went as its no good in the US and that was my moving treat !!. We also had 12 boxes of mixed household items and 4 suitcases. These Compare put on pallets and shrink wrapped for us free of charge.
In Miami it cost us $100 for a Customs Broker and the Port of Miami charged us $220 in something called "Terminal Charges". We did query the Terminal Charge with "Ramos" at the Government Port office, but was told "its Government Charge" so hey we are just the little guy... and whoever you us this seems to be a standard charge.. Compare in London did pre-warn us about this but it would of been nice for Uncle Sam to of cut us a break !
Bottom line is. The move went well, we got our gear in about 21 days door to door. Yes, i did read other Trust Pilot reviews before I wrote this, but I can say : We moved half way round the Globe, its not a perfect World, and we had to go through the hoops of US Government Redtape. But the kind folks at Compare did a great job, gave us free advice and free packing material and YES I WOULD RECOMMEND THEM TO A FRIEND :)
Used comparecargorates.com to send my personal effects to Bahrain. Appeared very friendly till they had picked up my luggage.
First, i was asked to pay £75 advance for the boxes they provided (advertised as free on their website), which was to be taken out of final amount; fair enough, i gave this and boxes arrived on time.
Once their driver took my stuff, it was bulk packed free of cost using shrink wrap and on pallets (as a favour to me) without my consent, and i was told that the volume has increased from 3.7 to 5m3 due to this packing so now i should pay in excess of £630, when their online quotation using accurate assessment was about £350 + £50 (insurance) = £400 in total. I even had their system generated online quote of about £500 (inc. Insurance) for just under 6m3 volume. After wasting time on emails, and many many phone calls to reach their manager, i was favoured again by offering a discount on billed price and their manager reduced the bill to £525 and since i paid £75 earlier so the manager confirmed that i need to pay a balance of £450, which is still significantly higher than their system generated accurate quotations.
Not happy with this but i was in Bahrain by then and had no option and decided to pay. Then i received the invoice of £525 from the person handling the case and not £450 as mentioned by their manager, and was asked to pay immediately otherwise the discount will be taken away. I paid in protest to avoid further delays to my stuff and asked them to explain this but since then neither the person handling the case, nor their manager have responded to my many emails on this.
I have even sent them a recording of their managers message to me confirming the payment of £450 yet they keep ignoring my emails. I even asked them on their online chat system to tell me the formal complaint method but as soon as i asked this question, no replies..
This is the most poor service i have ever seen so avoid at all costs if you can..
Very poor service. I wanted to send a box of 18kg to Cape Town - the quote was £135. The box was collected on a Monday, and repacked into one of their boxes, I was finally told on the Thursday that the box weighed 18.9 kgs and the quote was now £210. I paid £35 to get the box returned to me. The whole thing was just a comedy of errors. Worst of all was their cavalier, take it or leave it attitude. Many quotes were similar, I went to these guys as they looked quite upbeat - they has emailed me after I browsed their site
If you are going to use this company as a small time user, make sure you read all the small print and quotation specifics. I won't be using them again.
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