Compare Cargo Rates Ltd reviews

Compare Cargo Rates Ltd reviews

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the answer i got for my complain was" its not our fault that you chose us" !!!!

Unfortunately I used your company to deliver a suit case from Glasgow to Bahrain .
I paid 118 pounds and then I was shocked by having to pay an additional charge in Bahrain airport which was 50 pounds ,and when I called your company back the answer was rudly said “it’s not our fault that you assumed things wrong” and when I said I regret dealing with your company he said “it’s not our fault that you chose us” I don’t think this is an appropriate way to deal with customers.
If there is an additional charge I should have been informed because when you mention that you are not responsible for the charges in the destination I assume its like 10-15 pounds not 50!! And the answer I get when calling is “it’s not our fault that you chose us “
Its would’ve been so much easier and cheaper to send it door to door with 170 pounds not door to airport !!
Everything wasn’t right from the beginning .I was supposed to be booked for the collection of the bag and I sent a request, I didn’t receive any reply until the next day where I emailed one of your employees back saying that I didn’t receive anything from her .she said she was waiting for my email and then few minutes later she emailed me saying that she saw my email but forgot to contact me yesterday and the collection will be today (the same day she replied me ).I kept on waiting until 5 and nobody showed up. When I called your company they said a man came knocked the door and nobody responded!!!!
I was again booked for the next day and finally a man showed up with no information about anything ,I asked him about the name of your company to make sure he was the right man ,he kept on looking in his hand device and finally he mentioned the website not the name of your company .
And this is not the end of the mistakes !! I wasn’t informed for the arrival of my luggage to the destination in London until I emailed her back asking her to inform me about it ,then she replied that it was already there .
Honestly I regret dealing with you and I won’t certainly deal with you or recommend you to anyone .i called your office and the phone call didn’t include a polite apology, he did apologize but rudely.
I don’t know if you care how your costumers feel after dealing with you but apparently you don’t after the bad experience with the services and the inappropriate apology.
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GREAT SERVICE

Great service to Mumbai, thank you for free boxes - they were really great and all my gear got there ok as promised. Rgds Reece.
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Excellent Service. Thank You.

Thank you for the excellent service provided to Sunny and Myself on our recent move to Chennai.
As you guys know Sunny's Mum is not well so it was great not to worry about the shipping and pleased to report everything has arrived in perfect condition even "Mums Motor Scooter !!"
We will be telling the rest of the family who are looking to send those little home comforts and my wide screen TV out at the end of the month.
Kind regards Gary & Sunny.
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complain? No response!!!!!

I booked a door to door delivery of 3 boxes weighing approximately 30kgs in total for my daughter in Canada. I chose your company as I had compared prices and reviews and was impressed by both.

I completed the supplied customs forms - inventory - and provided a copy of my daughter's passport as requested.

This booking was accepted by yourselves and payment was made.

The boxes were new double skin cardboard boxes from Staples. Each item was double wrapped in bubble wrap with the exception of a blanket and cushion for obvious reasons. Each box was then sealed with parcel tape on each seam with several layers of tape.

The first indication of problems was a phone call from my daughter in Canada to say she had been contacted by FedEx who informed her that her boxes were being held by customs at Edmonton Airport and she would have to clear the boxes through customs. My daughter asked FedEx to email through the forms to be completed which they duly did.

I assured her that having looked carefully at the options available for delivery on your website that her parcels would be delivered to her door. She lives some 5 hours drive from Edmonton.

Several phone calls were made to your company to try and resolve the issue - all at my instigation and cost. Not once having said I would be called back did this happen.

Whist efforts were made by yourselves via FedEx London office to resolve the issue it became clear that FedEx Canada were unable to agree with your interpretation

My daughter was told by FedEx in British Columbia that her boxes would be cleared if they went to Calgary - but she would have to arrange this with another (unnamed) office!!!!!

The 'law' being quoted seemed to be an Alberta law but only applied to one major airport?????

As no resolution was forthcoming - my daughter arranged to drive to Edmonton at great inconvenience last Friday 8th November 2013. Her partner had to take a day off work unpaid to accompany her on the 5 hour drive.

They had to book into a hotel overnight as the weather was atrocious - at considerable cost. a copy of her invoice is attached. This cost almost 188 dollars

To add insult to injury my daughter was treated like some kind of criminal at Edmonton Airport - an issue she is taking up with Canadian Customs.

Having collected the boxes she was distraught at the condition in which they arrived. I have photographic evidence of this.

Several items were broken or smashed to bits - one a money bank which had been a treasured gift from her grandmother was smashed beyond recognition. Again I have photographic evidence.

My husband who has couriered goods throughout Europe for 40 years is of the clear opinion that all 3 boxes have been dropped several times or thrown from height.

You blamed FedEx. FedEx blamed customs. Customs blamed FedEx.

However my contract was with your company.

I trusted your company to carry out the contract I had with you professionally My experience has been anything but. Amateurish beyond comment. There is NO reference to the type of experience my daughter and I have had through using your company on your website. No indication of issues with customs that may arise. You accepted the paperwork unquestioningly. No explanation was asked of myself.

I look forward to your response to the above issues. I reserve the right to take this issue further should it be necessary.
comparecargorates.com

Reply from comparecargorates.com

Dear Mrs Kennedy.
Thank you for at last putting your complaint in writing.
As as explained to you multiple times, simply ringing our office with random and unnecessary verbal abuse would get you absolutely no where. Telling my receptionist he's "sh*t", as you have discovered also gets the phone hung up on you.
Ok, getting to the matter in hand.
Canadian Customs have every right to open and inspect any packages entering Canada and I think your daughters aggresive attitude towards their very straight forward request for additional information aggrieved the Officer to such an extent that he "threw the book at her" and has dug his heals in and made sure a thorough inspection was undertaken.
Regarding your complaint against FedEx and Canadian Customs. All I can say is "good luck" and if you wish to pursue this nonsense we as a company will be happy to defend our position in court if you wish to waste everybody's time any further.
Regards Ian W
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Perfect Job

Thanks for all your help with move to Hong Kong. Good rate and perfect service.
Cheers. Ricky & The Girls.
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Good Work. thanks

Thanks for help with move to Marbella. Free boxes and shrink wrap were much appreciated.
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Excellent Service

Thank you Compare for all the great service and free boxes for my shipping to Toronto. Excellent service, no issues and a good price. I will recommend you to family who are moving after Christmas. Luv & XX's Caz.
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As Easy as 123 :)

Thank you for excellent service for my relocation to Dubai.
Your guys turned up on time, gave me help with my packing lists and delivered to my door in Dubai. As I travel the world 6 months a year I will recommend you without hesitation to friends.
Thanks Ken A
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Our Move Went Well - Thank you Compare Cargo

My wife and I Tammy successfully moved back to Miami after 3 years in Blighty ( The UK for those who don't know the lingo ).
In March we did a lot of research into moving both our smaller items and our furniture back. It seemed such a shame to just leave over $10,000 of furniture behind just because we did not know how to ship it !!!!.
We did a load of ringing around and after we settled on Compare Cargo they supplied us free boxes and tape, this was a great help as these boxes would of cost us over £3 a box if we bought them ourselves from the shop. The boxes were delivered to us overnight by a courier which was also great as I would not of had room for that many boxes in my car even if had found anywhere to buy my own. The boxes turned out to be very well made cardboard and about 50cm square, about the same carry space as a large suitcase, and they where free !!
Before collection we had been dealing with a nice guy at Compare called Jack who supplied us with "packing list documents" these we had to fill in for USA Customs ( this meant when the ship arrived Customs already knew what we were moving and saved us a load of time )
Also a special thanks to Sharon + Mel at Compare who explained what we "had" and "had not" pre-paid.. this saved us buddles of $$ as we decided to keep the costs down and collect from Miami Port ourselves.. We rented a U-Haul Van and did this bit ourselves in a morning from the Port and it only cost us $100 with a Customs Agent to do the official paperwork on our behalf as that bit seemed a bit complicated even though it would of been free if we did it ourselves.
OK in summary.
It cost us £580 in total from our Rainy UK Door to the Port in Sunny Miami to move all the contents of our two bedroom apartment. This included : Sofa, Seat, two beds and kitchen items, but not washer ( as this was too old, and Tammy wants a new one lol ! ) we also sold the LCD TV on ebay before we went as its no good in the US and that was my moving treat !!. We also had 12 boxes of mixed household items and 4 suitcases. These Compare put on pallets and shrink wrapped for us free of charge.
In Miami it cost us $100 for a Customs Broker and the Port of Miami charged us $220 in something called "Terminal Charges". We did query the Terminal Charge with "Ramos" at the Government Port office, but was told "its Government Charge" so hey we are just the little guy... and whoever you us this seems to be a standard charge.. Compare in London did pre-warn us about this but it would of been nice for Uncle Sam to of cut us a break !
Bottom line is. The move went well, we got our gear in about 21 days door to door. Yes, i did read other Trust Pilot reviews before I wrote this, but I can say : We moved half way round the Globe, its not a perfect World, and we had to go through the hoops of US Government Redtape. But the kind folks at Compare did a great job, gave us free advice and free packing material and YES I WOULD RECOMMEND THEM TO A FRIEND :)
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Do not trust the cheap online quotes; Prices will significantly increase after they have your stuff

Used comparecargorates.com to send my personal effects to Bahrain. Appeared very friendly till they had picked up my luggage.
First, i was asked to pay £75 advance for the boxes they provided (advertised as free on their website), which was to be taken out of final amount; fair enough, i gave this and boxes arrived on time.
Once their driver took my stuff, it was bulk packed free of cost using shrink wrap and on pallets (as a favour to me) without my consent, and i was told that the volume has increased from 3.7 to 5m3 due to this packing so now i should pay in excess of £630, when their online quotation using accurate assessment was about £350 + £50 (insurance) = £400 in total. I even had their system generated online quote of about £500 (inc. Insurance) for just under 6m3 volume. After wasting time on emails, and many many phone calls to reach their manager, i was favoured again by offering a discount on billed price and their manager reduced the bill to £525 and since i paid £75 earlier so the manager confirmed that i need to pay a balance of £450, which is still significantly higher than their system generated accurate quotations.
Not happy with this but i was in Bahrain by then and had no option and decided to pay. Then i received the invoice of £525 from the person handling the case and not £450 as mentioned by their manager, and was asked to pay immediately otherwise the discount will be taken away. I paid in protest to avoid further delays to my stuff and asked them to explain this but since then neither the person handling the case, nor their manager have responded to my many emails on this.

I have even sent them a recording of their managers message to me confirming the payment of £450 yet they keep ignoring my emails. I even asked them on their online chat system to tell me the formal complaint method but as soon as i asked this question, no replies..

This is the most poor service i have ever seen so avoid at all costs if you can..
comparecargorates.com

Reply from comparecargorates.com

Dear Muhammad.

I have read your email with regret and would like to respond one point at a time :

1. You were asked for a small deposit for the boxes ( as you wanted 50+ of them ) but did not have any idea of your shipping date and frankly at £2.50 cost to us per box we simply cannot give them away at this quantity to someone who just walks in off the street.

2. You had much more cargo to ship than you expected and hence this is why the charge was more. Its really very simple. The bigger the shipment the more it costs. The correct weight and dims were clearly shown on the "Ships Bills of Lading" this is a legal document issued by the Line and cannot be altered in any way by us. You confirmed you had read this and agreed it was correct at the time.

3. Yes, we did give you a huge discount, just to keep you happy, but this discount took into account the payments you had already made. I personally explained this to you at the time.

In summary. I have again checked the file. The extra discount we offered you in goodwill was given and you have been charged correctly. This whole matter is about £75, even when we gave you a huge discount and you were very happy at the time and was aware the bill was correct ?

Regards Ian West.
Manager.
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My goods to Cape Town

Very poor service. I wanted to send a box of 18kg to Cape Town - the quote was £135. The box was collected on a Monday, and repacked into one of their boxes, I was finally told on the Thursday that the box weighed 18.9 kgs and the quote was now £210. I paid £35 to get the box returned to me. The whole thing was just a comedy of errors. Worst of all was their cavalier, take it or leave it attitude. Many quotes were similar, I went to these guys as they looked quite upbeat - they has emailed me after I browsed their site

If you are going to use this company as a small time user, make sure you read all the small print and quotation specifics. I won't be using them again.
comparecargorates.com

Reply from comparecargorates.com

Hello Pat.
As you are aware you booked 18kg of mixed personal effects which we collected on Monday. When we collected your shipment, you had actually "overpacked" into a large "Walkers Crisps" box, the type of box that stores have multiple bags of crisps delivered to them in prior to them stacking on the shelves. These boxes are made up of very thin cardboard and in this case had already started to split. It is 5979 miles from London to Cape Town... thats a long way for an overpacked crisp box to travel :)
With your agreement we re-packed it "FOR FREE" into a fresh box. Our boxes are "twin-wall" cardboard with dimensions of 50x50x50cm and even though your declared weight is 18kg, the original box was so overfilled that you needed to pay for 25kg of space.
In common with DHL, UPS, Fedex etc you pay on either weight or the space you take up. On the front of our website in "very large letters" not the small print you refer to we have a button marked "about volume" that leads you to a whole page on this subject, with the last line asking you to call us if in doubt.
To sum it up.
I am the chap that actually got in his own private car last night ( through the rush traffic to your home ), carried it up three flights of stairs to your front door, and even declined your help to carry the box. ( being an old fashioned sort of chap, it was too bulky & heavy to just let you struggle with it ) I even called you on your mobile when I got stuck in the traffic trying to find you.
Sorry to go on, but a bad review is one thing, other readers need to have the whole story.. so I hope what was written by you is not taken on face value.
Kind regards and have a safe trip. Ian West. General Manager.

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