Compu-Zone.co.uk reviews

Compu-Zone.co.uk reviews

Excellent
9.2
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Wonderful Purchase & Excellent Advice for a Computer novice!

Compu-zone were very helpful in dealing with my initial enquiry, as a complete computer novice I was bewildered by all the terminology and I just needed a basic system for internet access and ability to run Sage accounts for my Business.

They advised me on a system that would tick all the boxes without stretching my limited budget. The system arrived within 3 working days and works wonderfully. Top marks to Compu-zone!
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Review by confirmed purchaser

Beware!! - The perils of buying a 'Refurbished' Laptop Computer.

I have thought long and hard before leaving this review, in order to be as fair as I possibly can to Compu-Zone. I would first of all say that, although I can only award 1 star (no stars at all did not appear to be an option!), this is based upon my overall experience of the standard of Customer Service received. As far as my eventual satisfaction with the product is concerned, I wouldn't hesitate to award 5 stars and, had C-Zone responded promptly and reasonably to resolve my issues they would only have failed to achieve 5 stars because they still even now appear to insist that there was no fault on their part and that I have somehow managed to 'get one over on them'. There remains some considerable 'bad feeling'.
Had I placed my order directly on the C-Zone website, I am in no doubt that the matter would have ended up in court, as I would not have given up. However I was 'lucky' to have placed the order via the Pixmania website and was able to enlist their support in pursuing the matter, although even they initially dismissed my complaint saying that they found 'nothing wrong' on the part of their Partner Seller, Compu-Zone. I persisted and we have now achieved a compromise solution, but it has taken around 6 weeks from placing my order to get a result, involving in excess of 100 email messages back and for, several telephone calls and some considerable unpleasantness.
The product I ordered was described as a 'fully refurbished' Lenovo T410 and C-Zone were initially very helpful in arranging delivery to my address here in France. They despatched the goods promptly on a Thursday - the delivery took only 4 days, over a week-end, and arrived on the following Monday - excellent! On receipt however, I found that the battery-pack had not been inserted correctly and was projecting unevenly at one end. It could neither be fully clicked into place correctly, nor could it be removed using the release tab. (I was subsequently advised by a local computer technician who examined it for me that the hooks on the battery pack had been damaged by careless, forceful insertion and a broken piece of a hook was jammed in the latch-mechanism. C-Zone later claimed that by having it examined by a third-party tech 'without their permission', I had totally invalidated my warranty!) I proceeded to plug the Laptop in via the charger and immediately got an on-screen battery warning. I waited until 'fully charged' came up, unplugged it and then found that the Laptop powered-off without warning in under 5 minutes. When I plugged in again, the battery monitor said that the battery was capable of accepting only 8% of its original capacity. That is 92% useless!
I reported these two 'defects' immediately that same day, via C-Zone's tech-help site. C-Zone have never responded at all to the battery-attachment issue, despite me sending them photographs, and stated that under the terms of their warranty, the battery condition was not covered at all. They interpret their terms of warranty to mean that they offer no warranty whatsoever that a Laptop offered for sale as 'fully refurbished' will have a working battery at the time that it is despatched to the customer. 'Refurbished' is clearly a misleading description in this instance, as the purchaser must expect to have to shell-out immediately for a replacement battery.
Once I had secured the intervention of Pixmania's Customer Support Team Supervisor, an acceptable compromise was eventually agreed. I had asked for 20 pounds towards the cost a replacement battery pack, which I felt was reasonable. Pixmania felt that it should be 25 pounds and that is what I received. Part of the refund came promptly from Pixmania within 24 hours, whereas the balance from C-Zone took over a week to arrive in my account. Although my warranty on the Laptop itself has been reinstated, this was granted grudgingly and C-Zone continue to quibble about the length of the warranty and when it should expire. Their last email about this was in fact quite rude and offensive, although they did later offer something approaching an apology for their 'tone and unprofessional conduct'. Pixmania, however, were quote - absolutely dismayed and embarrassed by the type of communication you have had to put up with from Compu Zone - unquote, and have seen fit to offer me further compensation as an apology for the behaviour of their Partner Seller.
In conclusion, be wary of any warranty offered which may turn out to be worthless and if you feel that you have a justifiable grievance, be persistent and do not be fobbed-off. It can pay to read up on your rights under the '7-day Distance Selling' Regulations, the 'Sale of Goods' Act and the 'Unfair Contract Terms' legislation, all of which can easily be downloaded. You might be surprised to find that some online retailers do not meet their obligations in several respects under these, and I have found that to be useful ammunition in any dispute. Although open to interpretation, the deciding factor is generally what a customer can, quote - reasonably expect - unquote, of a product 'as it is described by the seller'. To my mind, 'Fully Refurbished' should mean fully functional in every respect.
Had C-Zone responded reasonably and with good grace, I might have accepted having to put up a bit of a fight, but their attitude appears to remain unreasonable.. The Lenovo T410 itself, however, is now excellent with a new battery pack and I can thoroughly recommend it. Top marks to Pixmania, but not to Compu-Zone.
Peter Blow, 87440 La Chapelle Montbrandeix, France.
CTUK Enterprises Ltd

Reply from CTUK Enterprises Ltd

Thank you for your feedback.

As originally advised and as stated in the terms and conditions; Warranty is not given on "Used Batteries"

This is standard practice wherever you buy "Refurbished Laptops" or any product that has a "used battery". Batteries are consumable items and the length of time a battery will last can vary greatly on refurbished products.

When you first contacted us we advised you on the battery policy which is clearly stipulated on our website. Battery life will vary greatly on used batteries and we advised that if you were unhappy with your purchase then you could return it for a full refund. You were unwilling to do this therefore we then agreed (contrary to our policies) to give you a goodwill gesture refund of £25.00 to cover the cost of a brand new battery.

If we were to supply brand new batteries on all of our laptops, we would have to increase our prices significantly to compensate for this. We would like to stress however that used batteries reported DOA (dead on arrival) and holding no charge will be replaced by us.
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Review by confirmed purchaser

A friendly, efficient, and professional company - what more could one as for !

This is my second purchase from Compu-Zone and, as with my first contact with the company, the service was friendly and professional.. It became obvious from my initial call that here was a company I could trust. The product was as descibed: the documentation was good; the packaging was excellent- best I've seen in my twenty years in the electronic industry ! I take my hat off to you all at Compu-Zone. A thoroughly decent British company that deserves a top award for the way it conducts its business. Many thanks - Diolch yn fawr , David Irfon Williams.
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Review by confirmed purchaser

What a lot for not a lot

Was a bit dubious at first of buying a refurbished PC but did some checking around and decided that Compo-Zone offered a good all round package. Placed the order and added a few extras and hey presto the PC arrived as ordered [ took slightly longer than was said but it was just before xmas ] PC came with upgraded os and new product key. I added a new mouse,keyboard and a wireless/wifi adapter. All this for under £160.
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Review by confirmed purchaser

AN ABSOLUTE BARGAIN!

I purchased a computer, VERY happy, I had minor problem{my own fault] but computer zone, went out of their to help me rectify the problem, A HUGE THANK YOU to them. Anyone who is thinking of purchasing a cheap computer, I strongly recommend COMPUTER ZONE,
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Review by confirmed purchaser

Good product - good service

I had a problem when the machine arrived as the hard drive cable had disconnected. Being a novice I emailed on Boxing Day and had a reply that night telling me exactly what to do - very pleased with this service.
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Review by confirmed purchaser

VALUE FOR MONEY GAMING COMPUTER

Compu-Zone sold me a fast dell computer with great options to upgrade cheaply for under £180. (which i did with memory and hard drive.) handy cables were included, i only needed to buy a USB to PS/2 ADAPTER to plug in the mouse and keyboard from amazon for about £3. i bought this dell computer for my son to play games online as the one he had was too slow. he has happily played online now on for the past 3 months on the dell with no problems . i am seriously thinking of buying a second computer from Compu-Zone for myself as i am so impressed with the one i bought. delivery is up to 10 days as they need time to upgrade at busy times. WELL WORTH THE MONEY. A BARGAIN. WOULD RECOMMEND.
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Review by confirmed purchaser

Excellent efficient service

Compu zone were excellent, it was easy to select what you wanted. The good were delivered on time and matched what was ordered. I would recommend them to anyone.
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Review by confirmed purchaser

would have given 5* stars but!!!!!!

poor delivery and had to buy new battery on first charge which told me to change battery.
amcdonald
CTUK Enterprises Ltd

Reply from CTUK Enterprises Ltd

Hi there,

Thank you for your feedback, FREE delivery can sometimes take up to 4 working days as stated on our website, delivery attempt was made on 11th February but no one was available to sign for the goods. Also Windows 7 has a new feature which will detect if the battery is not brand new and advise that it could do with being replaced, even if its working correctly! Hence we sell refurbished/used laptops and batteries are not brand new.
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Review by confirmed purchaser

Quality goods at the right price

The service given to customers is excellent and if you have any queries you can actually
speak to someone on the on the telephone to get help. The delivery of goods was very prompt and arrived in good order.I can recommend this company.
I Brookes
Devon
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Review by confirmed purchaser

good product and good service

Had no problems with the product
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Review by confirmed purchaser

reliable and trustworthy

WiFi adapter stopped working after a couple of days. But you sent me a new one which was much appreciated. Thankyou x
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Review by confirmed purchaser

very good computer and as described. BUT need to answer phones

As described very good computer
CTUK Enterprises Ltd

Reply from CTUK Enterprises Ltd

Hi there, thank you for your review and we are sorry to hear you had some difficulty in getting through to us via telephone. We did have some technical problems with our VOIP phone services that particular week and I am pleased to advise that the problem has been rectified. Please note we can always be reached via email 7 days a week and also live chat via our website Monday to Friday.
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Review by confirmed purchaser

Happy with price and service

Good value and helpful service
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Review by confirmed purchaser

Excellent

Helpful, prompt delivery, working unit and within our budget.
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Review by confirmed purchaser

Excellent advice and service

I wanted two gaming PC's and knew what games my boys wanted to play but was unsure on which computers I needed. Their customer services was brilliant as saying the minimum I needed and also what I could get if I wanted to pay slightly more. Very happy to take their advice and my boys very happy with their computers.
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Review by confirmed purchaser

Unbelievably brilliant

I needed a new computer but a complete new package was just out of my budget at the time.
I found compu-zone via a search engine and liked the fact that I could upgrade the specs to what I wanted.
The computer turned up within a week including the boxes of the installed upgrades. The only downside was a security mark of the previous company that owned it on the back on the monitor, which made it obvious it was a refurbished unit but it did clearly state that they could be cosmetic marks. Other cosmetic marks were minimal.
To date I have had no problems and the computer meets my needs. Definitely would use again even though I was reluctant at first about the RTB warranty cost.
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Review by confirmed purchaser

superb product

excellent PC, good service and fast delivery. I would have given them 5 stars but I was let down twice as they promised to supply a card reader due to being mis-lead in the description of the PC, The photo of the PC shows a card reader installed but when it arrived no reader was supplied, after being promised on 2 occasions that they would supply one they still have not, so in the end I purchased one for myself
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Review by confirmed purchaser

JUST FAR OUT

Bought this for my daughter ..... she thinks its fantastic ... ty very much

CTUK Enterprises Ltd Details

About this company

Visit Compu-Zone.co.uk

Contact information

Call us on: 01905 700040
We live here: Unit 4 West Stone
WR9 9AS Droitwich
United Kingdom

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