Great service from the initial phone call I made with a query that I had on the engagement ring I was interested in, right through to the delivery of the ring. Not only did I get the detail I was after but I was given an explanation of the whole process. Ordering online was simple and I was kept informed via email all the way to delivery. Thoroughly pleased with the quality of the ring and the price I paid for it. It even looks better than the video I saw online.
I wanted to buy an eternity ring for my wife but after going round the jewellery shops in town, I found nothing that grabbed me. While browsing the internet, I found a ring I liked on Congenial diamonds website. After a phone call to check some details of the ring and delivery timescales, I placed my order. The ring took less than 3 weeks to arrive and my choice was spot on. I was very pleased with the quality of the ring and my wife just loves it.
I am so very happy with my new diamond ring. It arrived exactly as described, with a diamond grading report and a valuation for insurance. The sales girl was really helpful with her advice on diamonds. She patiently went through the different colour and clarity grades and why I should get an independently certificated diamond. Really good value for money, much much cheaper than the high street. I recommend Congenial Diamonds to all my friends.
Like most couples we went to many high street jewellers while searching for an engagement ring. In most of the big chains we were really disappointed with the quality of the rings, as well as the high prices. So we turned to the internet and found the design we were after on Congenial Diamonds' website. It was easy to customise the ring and the diamond to fit within our set budget. The whole ordering process was also simple and customer services were very prompt with the confirmation of our order and details of delivery. Our ring arrived two weeks later and I can truthfully say that the quality of it is amazing. The size was absolutely perfect and the diamond was certified. Brilliant online place for purchasing good value, good quality engagement rings.
The ring I chose went down a treat with my now fiancée. She can't stop looking at it. The staff at Congenial diamonds were very straightforward to deal with and prompt in their communication via email. I ordered through their website and when I called to ask some questions, they were very helpful and friendly on the phone.
Absolutely great service and top advice from start to finish. We visited them at their shop after we saw a ring that we liked on their website. Maria, the manager, spent ages with us explaining diamond details and helping us choose an amazing engagement ring, which I am so proud and happy of wearing. We will certainly get our wedding rings from them too.
The customer experience has been fantastic, from my initial call to their customer service right through to the delivery of my purchase. Their staff are professional, friendly and not pushy. It was very easy to place the order via their website and the diamond earrings I chose for my partner arrived in a beautiful wooden box. I can't wait to present them to her for her birthday in a few weeks time. They have extraordinary sparkle. I would not hesitate to purchase from them again.
I would recommend Congenial Diamonds to everyone looking for superb quality diamond rings. They have a stunning collection to choose from and their customer service is second to none. I bought a ring a few months ago and it is amazing. My sister also fell in love with it so she's buying from them too.
We made an appointment to visit Congenial Diamonds in their Guildford shop and we're so glad we did. The whole experience was totally stress free. We would like to say a big thank you to Maria for helping us to find what can only be described as the most beautiful engagement ring. We will be back for the wedding rings!
I found the ring I wanted to propose with on their website, two weeks before we left for our yearly holiday. I wanted to propose while we were abroad and I wondered whether they could get the ring to me in time. I called them to ask and Maria reassured me that it was possible. So I placed the order and received the ring before we left on holiday. I was totally impressed with the ring, as well as the packaging. I definitely recommend buying from Congenial Diamonds
Buying an engagement ring for your fiancée as a surprise has to be one of the most difficult things I've done. However the advice and professionalism of Maria was superb. I discussed what I had in mind and with the excellent assistance, I chose an amazing ring. The whole experience left me feeling confident that I made the right choice. In fact she said YES! Many thanks to Maria at Congenial Diamonds, the ring was a huge success.
Although, at first I was wary of using an online company to get my ring, I must say that I am very happy with the ring I purchased from Congenial. The service was excellent from start to finish. And the ring is just stunning. I have no hesitation in recommending it to anyone.
I'm very pleased with the service received. They were quick to respond to my queries both on the product prior to my purchase and on the delivery. When the ring arrived I was thrilled with the quality given the competitive price. I would definitely shop from Congenial Diamonds again.
In spite of the number of hints from my girldfriend on what she liked as an engagement ring, I was still fairly nervous to choose the perfect ring for her. However I was immediately put at ease by Maria from Congenial Diamonds. I described what I was after and she gave me her advice on what would suit best. The steps to purchase the ring online were easy. I was very happy with the friendly yet professional service. I would thoroughly recommend Congenial Diamonds to anybody looking for a ring to propose with.
I've looked everywhere for a stunning looking diamond eternity ring that doesn't cost the earth. The prices at jewellers on the high street weren't quite what I had budgeted for so I turned my search online and found a beautiful ring on Congenial's website. It's true that online you get the most value for your money. And I am reassured of the diamond quality with a certificate from GIA that they posted with the ring.
I found the engagement ring I was after on their website. What I found amazing is that I could change the specifications of the ring to what I wanted online without any hard sell. The result is perfect. I absolutely love the ring and everyone comments on how stunning it looks.
I had been looking for a trilogy for my girlfriend for a while. I didn't want the usual 3 rounds. I found what I was after on Congenial's website: an Oval with two pear shapes. Stunning ring! The price was good and the service was both informative and professional. Best of all, my girlfriend adores the ring. Will be looking to get our wedding rings from them in a year or so.
I've gone round a few high street jewellers and was surprised at the cost of engagement rings. So I decided to carry on with my search online, where I came across Congenial Diamonds. I found a great choice of rings and their website was really easy to use. Very important for me was the flexibility to choose the diamond details to keep within the budget I had. The ring arrived on time and it looks exactly like the picture on the website. My then girlfriend, now fiancee, absolutely loves it. So all in all a very good experience.
Having been with my now husband for eight years before he finally proposed, I had dropped many hints over the years about what style of jewellry I would like. So when he went in search of an engagement ring he had a fairly good idea of what he wanted and what his budget was. From what I understand, the folk at Congenial Diamonds took on board his ideas and advised him without pushing him in a direction that suited their needs rather than ours. All I can say is that with their help, he got it spot on! I love my engagement sparkler and was equally impressed with the eternity ring he surprised me with after the birth of our son. It seems he has established quite a relationship with Congenial Diamonds and I have to say, it's a relationship I'm happy for him to nurture!!
We have bought my engagement ring online from Congenial Diamonds and I am very very pleased with it. We were impressed with the choice available, as well as the ability to see all their designs in video from all angles. Therefore you get a pretty good idea of the ring even though you haven't actually seen it. We were able to customise our favourite design by choosing the details of diamonds. And we were able to do all this online with only a few clicks. Delivery of the ring was even smoother than the order. In summary: efficient service and fabulous ring!
We chose my engagement ring online from Congenial. They have many beautiful designs to choose from and we found the videos and pictures of the rings very helpful to make our decision. After checking the reviews on the Internet, we were happy to place the order online. Delivery was quicker than we expected and I'm now the proud wearer of a fabulous engagement ring that I can't help but show off :)
Really impressed with the professional service and friendly advice we got. Having seen a stunning ring on their website, we called to ask how we can have the ring customised to our budget. We were happy with the advice received and decided to purchase the ring. Have received it a few weeks ago and we are mega thrilled with it. Would definitely recommend to our family and friends.
Buying an engagement ring, and subsequently a wedding ring, was exciting enough, but I feel as though I learnt so much from our initial visit choosing the engagement ring. I have now learnt about diamonds and different metals and how a ring is put together. I cannot recommend Congenial Diamonds enough, the customer service and attention to detail was excellent.
I ordered both my engagement & wedding rings from Congenial diamonds. Absolutely love them and have had so many lovely compliments. Excellent, friendly service from Maria, would recommend and definitely buy from again.
We met congenialdiamonds at a wedding fair. They were very friendly and helpful, with a really nice range of products. After a lot of searching around, we found them to have the best quality to price ratio - a clearly high quality and very elegant ring at a good price. The service throughout has been excellent, and we are very happy with the ring. Will definitely recommend to friends.
The service from congenial diamonds, was fast, efficient and most importantly informative and friendly. They answered the questions I had about an important purchase with patience and helped guide me towards a purchase I am very happy with without being pushy ... Once I had chosen my item the delivery process was fast and efficient ... I highly recommend ...
Wonderful company, my engagement ring was exactly what I had hoped for and more! The quality is superb and the designs are beautiful. Am currently saving for a matching eternity ring!
Donna Haley found this review useful
The experience of buying an engagement ring at Congenial Diamonds has been great. I visited many jewellers in my local area but was surprised that their prices are very high and their knowledge of diamonds very poor. The advice and service at Congenial Diamonds has been second to none. Maria helped me to find the perfect balance in terms of price and look. When the ring arrived I was truly delighted with the result. And very importantly, it arrived within the promised time. I will be back for the matching wedding bands later this year.
Really satisfied with the customer service and time of delivery as our delivery was not in the uk but to Malta. Apart from this I am really satisfied about the rind as the stone looks massive and all diamonds around are positioned exactly to the minimum detail.
Now we look forward to have our wedding rings ordered from congenial diamonds.
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