contactlensavers reviews

contactlensavers reviews

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7.4
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Review by confirmed purchaser

They save you money !

Web site very easy to use. Had a query so telephoned them, very pleasant helpful person at the other end. Consequently ordered my contacts. Could not fault them. Will definitely use again. Thank you
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Review by confirmed purchaser

excellent service

Lenses were delivered quickly.
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Review by confirmed purchaser

Really great service

I would recommend this company. Very fast service and the product I expected turned up in no time.
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Review by confirmed purchaser

Excellent price, fast service no hesitation in recommending

Excellent price, fast service no hesitation in recommending
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Didn't deliver my contacts, claimed I had invalid prescription and then charged me £5.

After telling me that my prescription was out of date and not giving me time to get a new one, they charged me £4.50 admin fees and £1.18 bank charges.
Thieves! Avoid at all costs.
contactlensavers

Reply from contactlensavers

Reply from contactlensavers Registered Optician and Contact Lens Fitter:-

Any patient who orders contact lenses without a valid in-date contact lens prescription is taking risks with their eyes and sight.
Seeing is easily the most important way you perceive and experience life.
Patients value their eyesight and regular professional eye examinations are vital to their long term good vision and health.

Our policy is one of taking CARE of our patients.
Therefore, we do not supply contact lenses without a valid in-date contact lens prescription from a registered professional Optometrist or Eye Doctor and each prescription is verified in every detail, before supplying contact lenses in accordance with UK Law.

We keep a digital record card of every patient, which shows this patient's opticians were contacted to verify the prescription on 25-02-2013 and the opticians confirmed that the patient had a sight test prescription for spectacles but it was out of date and invalid and also that there was NO prescription for contact lenses.
The patient was emailed on 26-02-2013 accordingly and asked to confirm what the patient wished to do in the circumstances.

When the patient replied it was to request a refund and we complied with that request. If we had received a request to hold the order until such time as a valid contact lens prescription could be obtained by the patient, then we would have been delighted to hold the order.

When patients order contact lenses, our system ensures that each patient is fully aware that a valid in-date contact lens prescription is required from them, BEFORE they confirm their order and before we can legally supply contact lenses. Each patient must enter "I confirm" that a valid contact lens prescription is held, before the order will proceed to process payment.

In the event that no valid prescription is actually held, the patient is requested to confirm what they wish to do and usually the patient requests a hold on the order until the valid prescription is obtained from their opticians. Sometimes, as in this case, the patient requests a refund and our policy on refunds is clearly stated on our website. Most times no refund charges are made, if we manage to cancel the order through worldpay in time, depending on the response time from the patient or their opticians.

We work diligently and are committed to the care of our patients and a patient's review such as this one is soul destroying and unwarranted. If this patient obtains a valid in-date contact lens prescription, then we would be delighted to supply the contact lenses.
Yours sincerely,
contactlensavers.co.uk

contactlensavers Details

About this company

Strategy of Pre-eminence. contactlensavers.co.uk has your best interest at heart. We see you, our client, as someone who is under our care and whose well being is important to us. We see ourselves as a trusted provider to you, our client. contactlensavers.co.uk has a "Strategy of Pre-eminence" towards every client. Our Strategy explains our Master Purpose, as it represents our entire operating approach, which integrates every element of our business model in pursuit of Our Goal. - Pleasing you, our client and encouraging your loyalty. Our Motto. - Seeing You Save. Our Vision. - Is your vision. We supply exactly the same contact lenses prescribed by your Optician or Eye Doctor and the contact lenses are delivered to you in safe, sealed containers direct from the manufacturer. Please click the link below for a list showing Your Optician's Repackaged Brand. Find your brand to order your contact lenses, which will be the same in every respect and strictly in accordance with your valid prescription. Alternatively, enter the trading name of your opticians in the search box above and click search, then scroll down to find your brand. YOUR OPTICIAN'S REPACKAGED BRAND contactlensavers.co.uk supplies all the major brands and types of contact lenses, at the most competitive prices below retail, from Ciba Vision, Johnson and Johnson, Bausch and Lomb, Coopervision, etc. We combine the lowest prices of contact lenses with a dedicated, personal, secure service for the ease and convenience of every Client. All contact lenses carry a money back guarantee for defective contact lenses. Please see our Returns Policy. Every Client is at the top of our awareness and all we focus on is obtaining for you, our Client, the very best deal in your brand of contact lenses every time you order. We aim to earn your trust by acting responsibly and maximising your benefits. Please join us. You will love our service and our prices and will not overpay for contact lenses again. On average our clients tell us that our prices are competitive compared to any other reputable online vendors. We have also found that our prices are considerably cheaper, than those of your local opticians' or eye care professionals' practice. Save time, save money, save energy and order your contact lenses from contactlensavers.co.uk At contactlensavers.co.uk we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your optician's or eye doctor's prescription. Each pair of soft contact lenses will arrive sealed in the manufacturer's sterile vials or your entire purchase will be refunded*. We also guarantee that all contact lenses will be delivered free of any manufacturer defects or we will replace them at no additional cost. More about Company Information - contactlensavers.co.uk We look forward to serving you and Seeing You Save.

Visit contactlensavers

Contact information

Call us on: 08454968851
We live here: P.O.Box 3815
SN11 7AN Calne
United Kingdom

Category

contactlensavers is ranked 57 out of 67 in the category Beauty and Wellness

contactlensavers is ranked 8 out of 8 in the category

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