Customer service is excellent, and I sincerely thank you for that. When I had questions or problems, I was answered right away. I have never had that experience shopping online; you truly care about quality and satisfaction.
The costume is AMAZING. Everything fits perfectly, and while some parts were a little confusing, having the photos on here helped get everything together.
The costume itself is just gorgeous. There was a lot of care put into this, and I am so happy with the details and the overall look.
I will definitely be buying from here again. This first experience was great, and the costume exceeded expectations.
I would definitely recommend spending the extra $15 and get it custom fit.
This is my first time buying a cosplay costume, and I am pleasantly surprised by the quality, customer service and the speed of the delivery. Customer support has kept me in touch constantly, and even accommodated my somewhat unreasonable request to have it delivered in less than 10 days due to unforeseen circumstances (Sorry about that!).
The quality of the materials used is outstanding and the costume was very well made, although I did notice a few parts where the fabric was slightly frayed.
The only downside is that due to the sheer amount of different parts which make up the costume, putting it on the first time can be very confusing, and the supplied guide doesn't do it enough justice (some pictures would be nice). In addition, it can get hot very quickly if you wear the costume in warm weather.
However, overall I have found this purchase completely worth the $266 AUD I paid for, and I would do business with Cosplay Shopper again :)
I really had a great experience with Cosplay Shopper. When I had questions, they answered me promptly and very nicely. I bought this 2-3 weeks ago, tailor made, and the result is perfect! That was my first experience of cosplay and I would definitely come back here if needed. I received it within 2-3 weeks. I would add a little note: When I received the costume I had a $50 cost for the import charges to pay right away (I'm from Quebec-Canada) so just beware of that extra cost. :)
Got a costume, was not as described, after waiting a month just to get it. It was for a Christmas present. Had to even pay an extra $15 upon it's arrival. After some fight, they agreed to resend me another. Great! I needed this for xmas, got it near the end of Jan. STILL wasn't right. It was a quick job with no care at all, and I was PROMISED it would be correct. Now they want me to pay to have it sent back to them. Screw it, clearly I have to cut my loses and just accept this crappy version of what I really wanted. I even paid DOUBLE at this website just to get exactly what I wanted, saying it was worth it. NOT WORTH IT!!!! Terrible experience. Look elsewhere people, don't shop with them. If you do you will definitely get a "May not appear as shown in image."
the sao costume i received after 44 days of waiting, is just a piece of badly made cloth. The cutting is bad, smell bad, the material used is obviously very cheap! I really don't like this costume and I wanted a refund. They don't accept it and said I will need to pay to return the costume, with no refund. terrible and don't buy here if you want quality cosplay costumes
Whilst the manufacture and delivery were very quick, I was appalled to find the materials used in the costume to be cheap and poorly-made and the sizing to be awful When asking repeatedly for a refund or replacement, I've been told I must prove to the business that their production was incorrect by taking pictures: any respectable business would accept a customer's complaint and deal with it appropriately. When buying, ask for a larger size than you need in order to remove the possibility of this happening, as later alterations can be made
So I ordered a cosplay costume and shoes, I must say I was so glad with the fast shipping and the costume! the costume was exactly like I hoped it would be I must say I was really nervous at first but they surprised me a lot, they also have fast answering customer service and were really helpful the whole time. I totally recommend them Thank you again and have a nice day!
"hello! I ordered the pokemon James costume through cosplay shopper, I needed it quickly so went through priority shipping. Had it within 10 days awesome. problem, I ordered the wrong size! I was so sad, I mailed the site right away, and had a response back in less then an hour! after a few simple questions and some remeasurements my new order was placed the old costume shipped back and the new one under construction. I wasnt expecting the newone in time for anime north, but voila it arrived within 10 days again! my experience with CS has been great and I will be sure to order through them again!"
One of my friend recommended this site to me she said that the costume is really in good quality and the price is very affordable so I gave it a try I ordered 1 Lolita dress to them last Dec and the I chose expediting shipping which only took 15 days. I am satisfied with their services and the price is very good, I will surely buy again next time for my upcoming Momocon.