Placed an order online and immediately realised that one of the items was wrong. Immediately called the helpline and they said they couldn't see the order yet. Order was placed online mind, and not snail mail. Call back in one hour they said and we'll deal with it. Called back in an hour and "Sorry sir but you should have checked before you confirmed the order". I know where to go next time when I wish to be patronised. With customer services no wonder Amazon is putting them all out of business. If they think, I will be keeping it just because I've ordered it, they reckoned wrong with this buyer as it's all going straight back and I will be getting a full refund. The law says so! Check the order carefully before you confirm my ...
I ordered a cardigan and received confirmation of my order with the word "backorder" in the confirmation. After waiting 10 days for delivery, We phoned them to ask what was happening. It seems the word "backorder" means it is out of stock, but nowhere in the confirmation is this stated. However, we were assured that the cardigan had just arrived in the warehouse and would arrive between 1 and 6 working days. 8 days later after non-arrival of the goods, we phoned again and were told that the cardigan had just arrived in stock and would be delivered between 1 and 6 working days. So who was telling the truth? After expressing our disapproval, we cancelled the order,which they accepted and said a refund would be made to us. So, not only do they tell untruths and practice evasion, they also take the money out of your account before they even have the goods available for delivery. I would not recommend anyone to use this company.
i should of read the reviews on here first before ordering, the sizing on their products do not match.i bought 2 items the same size but different colours & one was way to big so i sent it back & wrote a comment of what has happened . all i got was the refund & no refund on the return postage . i wrote a review on their page that got edited which say's it all . read the reviews on here before you make your mind up to purchase anything from them . i will not go back there ever again .
I ordered 2 pairs of track pants on 25th January 2014. Items were shown as "In Stock" when order placed. Now is the 10th February and no order received. I contacted Customer Sevice by email after 10 working days ie two weeks advising the above information. They were very apologetic and advised the items had been received in their warehouse (they ignored my comment that they were shown as being in stock when order was placed) and were in the process of being booked in! They asked me to be patient as they generally deliver within 3 working days. I replied that if I did not receive my order by next Saturday (this would be a further 5 working days - 15 in total and three weeks after placing order) they were to cancel my order and refund my money. I have now had a reply stating exactly the same comments as their original email only in a slightly different order. Nobody listened, they just rattled off another email using set phrases. Why or why do companies do this! Customer Sevice Department indeed! - I don't think so. I now have to wait and see what happens but from this experience alone, I would never, ever use them again and I certainly would not recommend them. By the way, the status of my order when I log in states "processing".
I ordered several items from Cotton Traders on line. Not a huge order but 8 items.. three pairs of trousers, three shirts and a pair of shoes. The 8th item was a free gift (not wanted). I ordered as I was going on holiday two weeks later. Two weeks seems like a reasonable time to place an order for items listed on the web site as being in stock!.. Oh dear.. how wrong I was... I chased the order via their auto phone system that kicked me off twice. On the third attempt I got through to customer services who don’t actually listen to what you are saying and seem to read from an auto script regardless of what your issue actually is. The Cotton traders web site parcel tracking system was down at the time and just listed the customer services number... there is NO other way to contact them and interestingly no email to make a complaint ! I spoke to a customer services advisor who said I just had to wait for my parcel to arrive and told me to check on line.. I had to state several times that’s why I was calling because the tracking service wasn’t working. So I ordered on the 29th and it was by now the 5th. 6 days or 4 Cotton traders working days. The Cotton traders tracking system had been off line/broken since the first time I checked on the 31st... (5 days) ..and the CS Advisor could not tell me where the items were and told me I'd just have to wait. Hmmpft... Hermes.. the courier they use does NOT allow customers to talk/email them directly and states you have to go via the retailer who will be able to tell where the parcel is... CT do not appear to be able to do this or even know if or when the item was picked up/despatched. I was told that the "small print" states they only try to get the items to you within 3-5 "working" days and you have to wait 10 working days before contacting them !!!! However one item had to be back ordered and although I eventually found out via a supervisor that my items had been despatched on the 31st (two working days after my order!!) one item was on back order...with no apparent known date for supply.. although it was in stock when I ordered it... This "back ordered" item turned up on the 5th.... having been despatched from CT on the 2nd... two days after the missing main order had apparently been despatched on the 31st ! Confusing I know.. So today I rang Customer services again...their web auto system still not working. They still can’t tell on their system where my order is..apparently. Hermes has no despatch info and wont talk to customers, just stating that the retailer can find out where the delivery currently is...hence calling CT Customer services again... Yet again I go the read from script talk, not listening to what I was saying at all and telling me to use the tracing system on the CT web site that I had just told them I had tried and it was still off line... so I gave up and asked for a supervisor. Now I got very annoyed with the supervisor who would not listen and just told me what I had just told her !... I asked her to contact Hermes the Courier as they had told me they won’t talk to customers and that the retailer could talk to them on my behalf and find where the parcel was ! I was then told that Hermes had the parcel and it had not yet been 5 working days !! I reminded them that the order date was the 29th and there had been 6 working days since..The supervisor told me I would have to wait 10 days !!!! because I had made a large order and my local area was flooded. Well I know where I live and I know exactly where the floods are and we don’t have ANY disruption in my town, or on the motorway or any of the local routes. The flooded area is remote farm land with no major roads and nowhere near any Hermes Depots... and the Hermes web site didn’t list my post code, or anywhere near me (within 20 miles) as being affected... So I challenged her on that and she told me I was wrong ! and that I was in a flood area... Upshot is that Cotton traders don’t know where parcels are, don’t know when they left their depots and cant track them and don’t seem able to find out where they are. They can’t meet the conditions or terms stated on their order process and try and fob customers off.. It transpires they didn’t even service the order for three working days, then tried to make out it was not their fault because 7 items is a big order ! I won’t be using them again and I urge other to think twice. Especially if you need the order to arrive within two weeks ...grrrrr...
I bought a pair of Cotton Traders jeans at a garden centre thinking I would get a decent product for the price. When I tried them on at home, the fit and shape were appalling and the stitching in the pockets came loose. Cotton seem to be exploiting a previously good reputation to sell cheap junk at high prices. I can't take the jeans back because I live 300 miles away from the garden centre where I bought them. Feeling a bit of a twit for trusting the Cotton label.
If you look at 27 to 29 November 2012 there are 12 ecstatic reviews of Cotton Traders by people who only posted once. As other posts have pointed out Cotton Traders censorship on its own site then is this a coincidence? Or their PR dept being a bit blatant.
My own experience is that delivery is good but sizing seems random, returning a pain and really it's Primark quality at M&S prices. Very shoddy goods that don't wash well. They now have shops dotted about the country which at least leave you in little doubt about the standards.
I've ordered shoes from Cotton Traders in the past to find that their sizes are snug, to say the least! So, with trepidation, I ordered some snowboots in my actual size, and they fitted. Hurray! So, feeling confident I ordered another pair of shoes in my size, only to find that they were like boats! Way too big and flapping all over the place. This kind of inconsistency is hopeless when ordering online. And then, on top of the frustration of ill-fitting items, you have to struggle with the wretched Hermes website (watch out if you don't have a printer!) and pay £2.95 to send things back. You can tell a lot about a company and how they value their customers from their website. Cotton Traders makes no mention of Returns on their homepage. In fact the information is buried in the Help section - not at the foot of the Home page where most retailers put it. I won't use them again.
I contacted Cotton Traders within one minute of making an online purchase after spotting an error in the quantity of trousers (it stated 2 pairs instead of 1) in the confirmation. However, on speaking to customer services I was informed they had not received the order yet and I should call back in 1 hour. I did so and was informed I was too late, the order was already being despatched by the warehouse. I find this unprofessional, highly frustrating, and makes me feel Cotton Traders are totally ripping me off. I will never purchase any item from them again. I only purchased pn this occasion as my elderly mother in law wanted some new trousers and she found the previous Cotton Traders ones comfortable. They are probably so cheap as the company does not invest in high quality customer services and procedures, including allowing amendments or free returns (unlike most reputable online retailers). Avoid.
I recently ordered a pair of snow boots from Cotton Traders, having seen a photograph in both a Sunday magazine and then online. When they arrived, they were not "steel grey" as per the photographs (i.e. dark grey), they were medium grey and lot lighter than the rubber bottoms. In addition, although I am a bulk standard size 4 and never have problems with fit, they were far too small. I would say they were no bigger than a small 3 1/2.
I wrote to Cotton Traders because I was annoyed at having to pay £2.95 to return them, given that I considered them to be faulty and not what I ordered. They informed me that they would only refund the P&P I paid and not my return postage.
I was then invited to review the boots, which I did, pointing out exactly what I have said in the first paragraph of this review. THEY REFUSED TO APPROVE THE REVIEW, WHICH MEANS THAT THE REVIEWS ON THEIR WEBSITE ARE TOTALLY UNRELIABLE BECAUSE THEY ONLY PRINT THE GOOD REVIEWS.
My father was pleased with his previous purchases from Cotton Traders, but I am always wary of buying from sites who censor their bad reviews (as this is completely dishonest), and who don't ensure that their goods match their photographs and are sold by correct size. I will never order from Cotton Traders again for this reason.
Update: Sadly, after just a few days wear, one of the metal popper things on the corner of the pocket has fallen off. I can't be bothered going through the hassle of the Returns process.
Summary: Efficient sales and delivery system, but questionable product quality. I shalln't be buying anything else from Cottontraders. ==================================================================
Fortunately, the most recent CottonTraders reviews do not reflect my experience. I ordered (online) a pair of jeans for my husband, on Thursday. They were delivered on Saturday morning (just two working days!). The quality of the jeans is excellent and sold at a very good price. I can't ask more from a Seller. Thank you Cotton Traders :)
Have been using cotton traders for years with out problem to now. Order a cheap pair of walking boots. One month light use and soles where disintergrating. Sent back for a refund and ordered a replacement pair. Just the same one month light use and soles are worn away. Total use would be about 60 miles on footpaths and grass. So avoid thes cheap walking boots. Comfortable but just not up to the job.
I have ordered from Cotton Traders on three occasions over the last year. Once I ordered ten pairs of trousers- all the same style- two pairs were a sixe tto small even thought they were siad to be the right size on the label. A second order for shorts for a holiday took over two weeks to arive by which time I was on the ebach! The third time I ordered from stock a Blazer, a pair of trousers and a shirt. The shirt was out of stock even though the website had siad there were plenty available and the Blazer was still missing a week later so that i did not have it for the funeral I was planning to attend. Their complaints system is also not fit for purpose- requiring complaints to be in writing only; when I did get through to head office on the phone I was assured that I would be called back by customer services but this took four days before I was able to request a re-despatch by 24 hour courier which they refused. They suggested that I should have ordered earlier and I apologised for the fact that my relative had not died earlier to allow time for their delivery system.
SLOW, RUDE, INCOMPETENT, USELESS. DO NOT USE THEM IF YOU WANT QUICK AND COURTEOUS SERVICE.
The wife sent off for a size 5 walking shoe, and when said item arrived, she was stunned to find they were more like a six. Now I'm a bloke who takes a size 7, and even I could squeeze into them! When we queried this weird situation on the phone, the guy replied " I think you''ll find they're made on the generous side sir" Sent them back for a size 4, which fitted perfectly. The annoying thing was we paid £5. 60 return postage.Like I said, if Cinders fetched up at Cotton Traders looking for a glass slipper to fit, she'd have a struggle!
Ordered a size 12 jacket, too small and so I've had to pay £3.50 to return it and then ring them up to arrange for the next size to be sent to me, they then refund on the returned item. Seems a strange way to go about it, why not have options on the returns slip for replacement, refund etc or would this be too easy. All of my clothes are 10 or 12 so I would say beware of this as I found this jacket a very small 12 and cant believe I have ordered my first size 14! Time they also got into the 21st century and offered either free returns so you can order more than one size or do like M&M direct do and offer you the chance to purchase a returns label at £1.49 (superb idea). I've written my complaints down to them but I dont expect to get anywhere, I have also asked that they close my account and stop sending me books as I wont be ordering again, cant afford postage on clothing sizes like that.
I have ordered twice from Cotton Traders and both times have fell foul of wrong sizing. Cord jeans ordered as a size 16 (which I am) were far too big and had to be returned. I ordered a top recently described as 26.5 inches long that was over 30 inches long, as I am only 5'2" I could have worn it as a dress! Another return. I E.mailed that I was unhappy with this and just received a standard reply on their returns policy. There was information on enclosing a letter but as there are only 7 days to return goods this came in too late for me to do this. Beware, returns are at your expense unless the good are faulty. Am very unlikley to order from them again
I ordered some shirts several weeks before Christmas. Just before Christmas they decided to tell me they weren't in stock. There followed weeks of me trying to get these delivered while their staff lied to me every which way. Then they offered me a £5(!) gift voucher for my trouble. When I wrote a letter of complaint I too got the "new warehouse" story and no reference at all to the lies I'd been told which was the main focus of my letter. I'm trying to write to Mr Cotton - if nothing happens as a result of this I'm finished with them.
have been a "cotton trader" customer for years and am now enjoying "on line shopping". have always been more than happy with clothes, but would like to see free returns as this is what i enjoy with "marks & spencer"