The clothes are great, comfortable and hardwearing and they wash and wear well. The service is excellent and the returns process is easy to use (on the rare occasion something doesn't fit). I've always had great service and am happy to recommend Cotton Traders to anyone.
Have always been completely satisfied with everything I have ordered, mainly online, but when I have had to speak to one of your staff they have been extremely helpful. Good quality products and value for money
I have bought many items over the years and always, always I have been totally satisfied with the quality, styling, longevity and delivery service. I realised recently that Coton Traders have taken the place of M&S in providing me with good quality everyday clothes for each season and I look forward to each new catalogue because there is always something to tempt me.
Excellent clothes, great value, wear well and wash well. Sizes are good. Instead of small amounts of money off for priority club members, which have a short life, why not give free P&P for valued customers, much better incentive to shop.
I have always extolled the virtues of Cotton Traders clothes especially with regard to their generous sizes coming from a "larger" family. However my latest order has completely reversed my opinion. I ordered a number of items for my mother in a size we she is wearing and none of them fit showing that the clothes were not of the same usual standard. I was then left with a large bill to return them. The saving grace was a really helpful telephone assistant who arranged for a courier to collect them once I had explained. Sorry but will not be ordering again in a hurry. Not until I know I can trust their sizes.
I've bought quite a few things from CT over the past five years and have been pleased with the quality of the items for their cost. Deals are frequent so you can get even better bargains.
Sometimes when you buy multiple versions of the same item in various colours you find that one colour is a complete size different from the others, their basic sweatshirts being an example. Most are a nice comfortable fit, but one will be slim fit.
Occasionally, if you don't pay attention to the photograph, some shoes can have an idiosyncratic tongue that doesn't pull back far enough to allow one's foot easy access, a problem if one has a weakness of hand - or foot. Returns can be expensive.
Overall, I'll continue buying. They're simply a handy shop!
I have always found Cotton Traders to be good value for money and like the selection of the type of goods that suit me and my wife. The delivery service is excellent and very prompt. Loyalty to the company has paid dividends with various rewards being made to us. Very worthwhile.
A decline in product quality, and the range of garments offered especially with your fleece and piquet basic products in my opinion cheapening your brand profile. People will always pay for quality garment if thay can trust the comfort, warmth,and general hardwearing structure of a garment. You had a good product, at good price. now you have an inferior product at a retained price.
Your seasonal range designers need a wake up call. theres no wow factor with the new designs, but plenty of same as, blah blah!
Cotton Traders has been around for some time now, I have been a customer for a considerable part of that time. I think the best way to do this is to give out the Pro's and Con's of my dealings with the Company.
PRO'S :- Customer service is very good, any problems which may occurr are dealt with in a very quickly and efficiently. Products are generally of good quality! and nobody would be ashamed of wearing the "Cotton Traders" logo. Website and catalogues are well laid out and very colourful. "Returns" of an unsuitable item, is dealt with efficiently with no hassle about refunds. Delivery of goods is generally good, but dependant on "Third Parties".
CON'S:- Some products in the range are, what could be termed "Old Fashioned". Mainly the various types of "Polo" shirts, which have probably been seen as all that Cotton Traders sell. Slight colour changes in the Plaquettes, do not make these garments more modern, than they were when the company started out. People see these items as being what Cotton Traders are all about. Some of the newer, more modern items are making inroads, but really require to be augmented with other modern products, to increase the scope of sales. I think a bit more sofistication is required in the product range, quite a lot of customers only use the company when they want to change their "Polo Shirts"
Regular customers like me, wait until the "Sales" are on, and there are sufficient reductions to make a purchase worth while. This would indicate to me that prices in the catalogues, are on the expensive side to start with. Who in their right mind would buy a Polo Shirt at some £17:00 plus £03:99 p&p. (£21:00) for a long sleeve Polo Shirt, I don't think so!
The accessories line in every catalogue I've seen, are abysmal!, and that's being Kind. "Nujj Said"
Some more imagination in product selection is needed to modernise the product range, and make it more attractive to a younger clientelle.
Do not discard the old standby Polo Shirts, but feature more modern items such as some of the very nice Mens Shirts that have come into the range recently. Dare I say it, The Company is becoming "Old Fashioned"
As usual, I think with any company using the Postage or Courier Systems for delivery, tend to be too expensive. Some other companies I've used are approaching half the cost of what Cotton Traders Charge for delivery. Then again on "Returns" some other companies have appointed shops in areas, where returns can be taken and collected by Couriers, "Free Of Charge". With Cotton Traders, you also have to pay for returns, a really big "Turn-Off" to ordering items, in the first place, if you know that you have to pay, not only for delivery, but also "Returns".