have been a "cotton trader" customer for years and am now enjoying "on line shopping". have always been more than happy with clothes, but would like to see free returns as this is what i enjoy with "marks & spencer"
The clothes are great, comfortable and hardwearing and they wash and wear well. The service is excellent and the returns process is easy to use (on the rare occasion something doesn't fit). I've always had great service and am happy to recommend Cotton Traders to anyone.
Have always been completely satisfied with everything I have ordered, mainly online, but when I have had to speak to one of your staff they have been extremely helpful. Good quality products and value for money
I have bought many items over the years and always, always I have been totally satisfied with the quality, styling, longevity and delivery service. I realised recently that Coton Traders have taken the place of M&S in providing me with good quality everyday clothes for each season and I look forward to each new catalogue because there is always something to tempt me.
Excellent clothes, great value, wear well and wash well. Sizes are good. Instead of small amounts of money off for priority club members, which have a short life, why not give free P&P for valued customers, much better incentive to shop.
I have always extolled the virtues of Cotton Traders clothes especially with regard to their generous sizes coming from a "larger" family. However my latest order has completely reversed my opinion. I ordered a number of items for my mother in a size we she is wearing and none of them fit showing that the clothes were not of the same usual standard. I was then left with a large bill to return them. The saving grace was a really helpful telephone assistant who arranged for a courier to collect them once I had explained. Sorry but will not be ordering again in a hurry. Not until I know I can trust their sizes.
I've bought quite a few things from CT over the past five years and have been pleased with the quality of the items for their cost. Deals are frequent so you can get even better bargains.
Sometimes when you buy multiple versions of the same item in various colours you find that one colour is a complete size different from the others, their basic sweatshirts being an example. Most are a nice comfortable fit, but one will be slim fit.
Occasionally, if you don't pay attention to the photograph, some shoes can have an idiosyncratic tongue that doesn't pull back far enough to allow one's foot easy access, a problem if one has a weakness of hand - or foot. Returns can be expensive.
Overall, I'll continue buying. They're simply a handy shop!
I have always found Cotton Traders to be good value for money and like the selection of the type of goods that suit me and my wife. The delivery service is excellent and very prompt. Loyalty to the company has paid dividends with various rewards being made to us. Very worthwhile.
A decline in product quality, and the range of garments offered especially with your fleece and piquet basic products in my opinion cheapening your brand profile. People will always pay for quality garment if thay can trust the comfort, warmth,and general hardwearing structure of a garment. You had a good product, at good price. now you have an inferior product at a retained price.
Your seasonal range designers need a wake up call. theres no wow factor with the new designs, but plenty of same as, blah blah!