calm helpful and reassuring staff at the end of the phone following a technical problem.
bought insurance on line but there was problem with document not displaying full log of declared medical conditions. I phoned in, response was swift, and the two ladies I spoke with were very understanding and took time to listen to my concern. They admitted it was problem with the format and apologised. The second time I called the lady told me she was going to send a full document which she did in a few hours. I would recommend you to anyone but particularly to older people, who may need the time and patience, also good advise about medication and checking the policy with their doctor.
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