BROKE AFTER 6 WEEKS SPOKE NUMEROUS TIMES, EVEN LIKE AN IDIOT CHANGED MY FEEDBACK, WHICH I DID LIKE AN IDIOT,BECAUSE I WA TOLD REFUND AND GOODWILL GESTURE WOULD BE SENT THRU PAYPAL AND I WOULD RECEIVE A CHEAPER SOFA BED AND REFUND TO COME TO TOTAL OF BROKEN SOFA BED 17 DAYS ON THE FLOOR NOW WONDER HOW MANY MORE. ...................TRADING STANDARDS HERE I COME .........................................
Ordered a bed by phone and was given assurance of next day delivery. Tracking number not recognised on courier site but was told at 5pm goods were on the way. Goods turned up at 5:20 and as expected their was damage to the boxes paperwork completed with courier company agreeing the damage. Called Sleep design and spoke to somebody who stated they were a manager, she wanted photographic evidence of the damage and goods to be returned at my expense for them to decide on whether a replacement would be given and costs refunded. As their customer service is non existant I decided not to waste any more money on this pathetic excuse for a company and will try and disguise the hole with a valance sheet. STEER CLEAR OF THIS COWBOY OUTFIT.
Really really bad. Ordered a bed which came faulty. Sent the pictures and was agreed that it was a manufacturing fault and that the item needed to be returned. Charged us £45 for collection, didn't inform us how the bed needed to be packaged so when the bed wasn't taken charged another £45 on top. Really bad customer service and poor quality items!!! Avoid at all costs.
AKA Sleep Design Ltd Avoid this company at all costs! Ordered a product and it arrived faulty. Flatly refusing to collect the item and put right the fault despite the consumers laws - currently this matter is being monitored by Trading Standards. Watch this space.
Did not receive all of the parts, after chasing constantly and being promised I would receive it I finally got the part after sleeping on the floor for a week! However, I was accused of lying about the FACT that one of their staff agreed that I would receive a partial refund for the inconvenience! They are very rude on the phone and extremely unprofessional. This company is a total disgrace and anyone that is thinking of using them should think again! AVOID!