As a former employee of Creditsafe. The complaints about them are 100% accurate. They teach how to be dishonest and disrespectful during their training. They use bait and switch tactics and tell you one price but charge another.
As for sales, they are a telesales company. It is quantity of customers over the quality of customers. They just want to say they have —-# so many users but no one actually pays much for their service.
As for the information, they are not a data gatherer but only a reseller of repackaged information. In the US, they are buying Experian data and reselling it. In Canada, it is Equifax data.
The owner of the company must have a D&B bug up his a__ because the only thing they advertise is that they are going to put D&B out of business. They want to hurt D&B. Funny that a crappy company like Creditsafe with one product (not even their own) will take out a 180 year old company with hundreds of products.
They do put in their contracts that they are automatic renewal but do not tell the customer. When the 1 year expires you are automatically renewed at a higher rate.
The service and support is generally excellent. There is a slight delay in getting information loaded onto the system though. Companies House info is more up to date, and it appears to take a couple of days sometimes for the update to reach CreditSafe.
Creditsafe is a trusted partner in our business. We use it in pre-sales to ensure our prospects can afford our solutions. The automated emails tracking changes to our customers, suppliers or competitors are imperative in the effective management of our growing business.
I re-newed this after a sales call telling me that i was being offerred a 1 year special deal, but now Creditsafe are saying it is a two year deal.
THEY PULLED THIS SAME STUNT BEFORE!!
If they persist, I will refer the matter to the Office of Fair Trade, and to the Trading Standards Office. I DO NOT WANT A 2 YEAR MEMBERSHIP!!!
Very good company would reccomend creditsafe to anyone in comparison to past services we have had. Very polite staff and they answer the phone to help almost immidietely.
We have used Creditsafe for some years now and find it gives us all the information we require to enable our business to run efficiently without the worry of companies possibly not paying their bills.
having convinced us to try 3d ledger you never managed to get it working and we are now left with a server that errors when you log in. We've raised it with you and been promised you will sort it but you never do.
I use this Company everyday and track my Customers. It is a great tool in helping to decide to give credit or not. The monitoring system is invaluable as up to date changes are sent to me immediately.
My bad debts have fallen by 98% since using Creditsafe....give it a go!
I have been using Creditsafe for 3 years now and have tried other similar services too, but none come anywhere near the information and accuracy of that provided by Creditsafe. Outstanding.
A few years ago we lost money in a fraud which was and would be today a blox for any company. We were duped and lost several thousand pounds.
I use CreditSafe on a continupous basis both for the UK and Internationally it truly is for me an essential asset for any company to have.
I have two businesses and am a subscriber to Credisafe and have used it to credit check businesses wanting to business with us.
I decided to check what they were saying about both of my businesses and found the financial information to totally incorrect, having told them that this was the case and that as my anniversary date for renewal was up I no longer wished to use their services I was told that I was only a year into a three year contract which they were not prepared to let me out out of, still waiting to see the paperwork i signed agreeing to three years.
Bottom line is they didn't care, I wouldn't recommend them to anyone.
I've used Creditsafe for approximately 5 years and found their services extremely useful for checking credit ratings on both customers and suppliers alike. Being able to review the performances of companies linked with our own provides peace of mind for all business transactions - ensuring suppliers are going to be reliable and customers are going to be credit worthy.
I have used Creditsafe for cretit reporting and monitoring for many years , it is the accuracy of the information that we have received for our company that has managed us to double in size over the last five years and continue into the future whilst minimising our risk. We have use other credit reference agencies at the same time however we have cancelled our agreements with them as Creditsafe is the best !
Using Creditsafe is both easy and effective. I always run a credit check on a potential
new client before quoting for work. My bad debts are minimal thanks to Creditsafe.
I have been happy with Credit Safe's service to us, which, when you analyse what they give you access to, pays for itself over a year. Reports easily to follow, website easy to navigate, and staff aren't too pushy.
Would - and have done - recommend.
The clear analytics allow you to get a snapshot of the performance, over time, of the company under review. If I am being critical it would be on some of the assumptions made but I recognise the limitations of abbreviated accounts.
Gives a good overview of a company, its directors and trading history. Easy to use and to find information and people. Credit scores are unreliable and change for no reason. Very poor back up and customer service if you ring to speak to somebody.
Creditsafe have the friendliest account managers ever, we switched to Riskdisc for one year and came back to creditsafe because we like the layout of creditsafe, got a good package, but most of all it's the lovely Welsh girls.
Creditsafe provides us with accurate and up to date information about the finances of our customers. When debts begin to rise, this information is invaluable in helping to decide what action to take.
Equally, with new customers it gives us an early view of whether we should be extending credit.
Creditsafe allows the business to assess the suitability of prospective business customers. Especially in relation to the smaller businesses such as in the beauty industry.
The international coverage and the speed of access to underlying records are two key reasons why this service appeals and makes the decision to renew easy.
With good back office support when required and friendly relationship managers this really does provide great service.
We have been using Creditsafe alongside another provider for almost 6 months now and over that time Creditsafe has proven to be reliable, up-to-date and easy to use.
Needless to say we will no longer be continuing our contract with our other provider and Creditsafe will now be used across the entire business.
As a Credit Control manager it is important that I am alerted to changes in our customers credit profile that may affect their rating or limit as soon as possible. Their email monitoring service ensures we are always in the know and so far the Creditsafe system has proven to be flawless.
I would highly recommend Creditsafe to any business as we have found their service to be superb over the last 6 months.
I have had Credit safe for many years and find it invaluable in my business and entertaining at home.
The credit rating gives you a dam good feel for the business strength , management , borrowings , key directors and shareholders information.
I also use it at night to compare my company to that of my competitors and monitor their performance in the relaxed comfort of my home , especially as TV can be so bad , credit safe is a far more interesting evening.
Creditsafe if used properly is such a valuable tool for us to help manage the credit risk we take when extending credit to our customers.
The website is easy to use and very straight forward to understand, we also subscribe to the account monitoring where we get a weekly report from Creditsafe giving details of our customers that have had any changes to their credit file such as change of address, director changes CCJ's etc.
Whenever I have had to contact anyone at creditsafe the service has been excellent prompt and never fallen short.
We use Creditsafe as a portal to gather relevant information to help us make an informed decision on how much credit to give, so far I am pleased to say it hasnt lead us wrong.
I really like the speed and ease at which you can access the system once you have customers on Monitoring. I have used other providers in the past but this really is the easiest and most intuituve system I have come accross so far.
Creditsafe information is as detailled and upto date as any Credit reference provider that I have come across. The accessibily and navigation of the website is incredibly easy. Would recommed Creditsafe to anyone.
We have been with Creditsafe for several years.
Despite us moving in September last year and our file updated then to reflect the new address, you are sending invoices a year later to the old address.
We know this only because we have been repeatedly chasing your invoice so that we can pay it. How many of your customers do that?
When eventually we get the invoice and highlight the problem, we are then asked for our new address.
Sorry?? Can you not find out from your own records? Do you not speak to each other?
Despite this, the next day the payment was sent to your address on the invoice.
The day after that, we get a reminder about payment, despite the fact that payment is not due for another 7 days, and ask it to be sent to a different address than that on the invoice.
Data is your business. If you cannot get this right, just how reliable is the information on your system?
The package provided is a good safety net to keep an eye on clients and potential clients. I certainly helps when quoting new work to be able to see if they are credit worthy etc.
HOWEVER the one thing that has always rattled me is the chase chase chase if only a few days over due on making the 6 monthly payment, if its not an email its a letter if not a letter then its a phone call. Surely if they credit checked us then they would see that we are creditworthy !! just busy busy busy......
Creditsafe gives me the information I need on a real time basis to make informed judgements about our customers, both existing and potential new, as well as keeping me informed about my suppliers and competitors. It is invaluable business information for finance managers.
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