I ordered 12 items from these people - 11 bits of Kookaburra cricket kit and one pair of Oakley sunglasses. All items were marked in blue on their website, which means "available now - immediate delivery."
It was a week before they despatched the order - on a Friday, so it took a further two days (ten in total). When the parcel arrived it contained only ten items, and two of those were differently-branded substitutes: Adidas abdo guard and Puma wicketkeeping gloves in place of the Kookaburra items.
Of the two outstanding items, with "to follow" handwritten on the consignment note, one is also easily substitutable. The other is the Oakley sunglasses. I called to ask what was going on and was told that they were waiting for a delivery, which suggests that the bit on the website where it said "available now - immediate delivery" next to the items in question was not entirely true. I was promised an investigation and a call back today. I'm not holding my breath; I have a bad feeling about this company.
To reply as a company, please log in to your business account.