cureuk.com reviews

cureuk.com reviews

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8.9
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Unacceptable

I bought a bag. It came to me in Russia in about 2 weeks (usual delivery time for Russia). I did not like the smell of the bag and sent it back within a week. In about 2 weeks I got a message: Today we have received your returned web order OE_18f7.
We offer a seven days returns policy on all of our web sales, as your return falls outside this we are unable to offer you a refund.
However as a goodwill gesture, if you order another item from our website over £70 in the next seven days we will then refund you for the bag.
I asked them whether their seven days returns policy implied that they should receive the item back within 7 days. The usual return policy is to allow the customer to send an item back within several days. If they deliver to Russia, they should allow for additional time as delivery takes about 2 weeks. I got no answer.
Some time after I asked them whether they have processed my refund. They responded that since I had not bought anything from them, they sent the bag back to me.
I have not still received the bag back though a month has passed since the day they received my return.
Cure Midland Ltd

Reply from Cure Midland Ltd

Thanks for taking the time to post your review, and we are really sorry you're unhappy. We welcome and value all customer feedback and I can assure you that the points that you have raised within your post have been noted.

As your order was returned outside our seven days policy, we offered you an exchange out of good will. As this was not taken up by yourself, we had no other option other than send the bag back to you at our own expense. You state you returned the bag because you didn’t like the smell, this was not explained on your returns note. Your tracking number via our postal service is RU013462338GB. Regards.

Update. Your bag was received by yourself on 29-9-12. Regards
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Review by confirmed purchaser

Great!

I was hunting for a jacket that had sold out everywhere and Cure had it in every size still. I really wanted it for a job interview I had gotten and hoped it would arrive in time - it did! It arrived really quickly and in really good packaging that didn't harm the environment and was small enough to be posted through my letterbox so I didn't have to go collect it from the post office. So much better than those terrible plastic bags sent by places like TopShop. Will definitely use them again.
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Review by confirmed purchaser

excellent service , quick delivery, recommended

excellent great service
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Review by confirmed purchaser

Excellent delivery time and very good price.

Lovely trousers -have seen them at full price this season and they were reduced by £50 from Cure so I am very pleased. Great quality and very quick delivery.
I would highly recommend this company.
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Review by confirmed purchaser

Friendly reliable service

Only one issue I had was that I didn't receive An email informing me that my parcel had been dispatched. A quick phone call soon put me at ease. Website and payment all very smooth.
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Review by confirmed purchaser

Very good, fast postage, pleasent staff

I found the top I had been looking for at a great sale price which I hadnt expected to find,let alone at half price.
Very pleased.
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Review by confirmed purchaser

Excellent service!

Excellent service-:)
My order took only 3 days to arrive to Denmark. It was fast and very efficient-:)
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Review by confirmed purchaser

Speedy delivery. Very pleased with my purchase from Cure!

An impressive service. Will have no hesitation using them again.
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Review by confirmed purchaser

no problems at all

reached me in 3 days which is brilliant for free delivery
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Review by confirmed purchaser

Very good!

Order to Sweden without any problems at all. It took almost a week so that was perfect!
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Review by confirmed purchaser

Great price for a good item

Found an item on here at a much lower price than anywhere else, very happy with it, only thing that was a pain is how you can't enter a different delivery address at checkout which worried me because you never know if the emails going to be read before it is posted. Also information as to how the size comes out, for example the jumper i bought was very large in terms of width for a medium but i guess that was just the style of the jumper. Overall a good experience though thanks.
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Review by confirmed purchaser

great price, great service, super fast delivery

i would definately use this website again. Service was excellent, fast delivery and really good price for the product
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Review by confirmed purchaser

beautifully wrapped

Very good value and efficient service
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Review by confirmed purchaser

Excellent

A great product at a great price with speedy delivery. I will definitely shop there again.
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Review by confirmed purchaser

Perfect, very happy

Perfect, Really happy
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Review by confirmed purchaser

Superb Service

Great service , prices and quick delivery. Thank You
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Review by confirmed purchaser

Great service

Really nice clothes. Had to send back one item and it was quickly and efficiently dealt with and credited to my account. Would definitely shop with them again.
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Review by confirmed purchaser

EXCELLENT!

I would really recommend Cure! Had some really good offers on and the item i bought arrived in just a couple of days!
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Review by confirmed purchaser

Very happy and will shop with you again. 5 stars!

Ordered Barbour jacket from its 'Heritage' range. Not only was the jacket 50% reduced in sale, but arrived the following day - very happy customer! Had a look at non-sale items too and buyer has a good eye, so will shop here again.
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Review by confirmed purchaser

Will definitely use again.

Very efficient service. Will not hesitate checking out the site in the future. Thanks.

Cure Midland Ltd Details

About this company

Ladies independent fashion boutique, with a focused mix of designer brands and independent UK labels. Stocking clothing, footwear and accessories. It's Heaven on a Hanger!

Visit cureuk.com

Contact information

Write to: info@cureuk.com
Call us on: 01543 255020/6
We live here: 31 Bore St
WS13 6LZ Lichfield
United Kingdom

Category

cureuk.com is ranked 293 out of 742 in the category

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