cureuk.com reviews

We are very shocked ourselves to receive this review, when we did our very best to try and resolve the situation.

The first pair of boots were returned to us after a couple of months wear, with a slight defect.
We returned the boots to Hudson and upon their inspection they agreed to provide a replacement.
At the time Hudson didn’t have stock of the certain boot and informed me they’d be back in, in about 4 weeks.
This was agreed to by you, as you loved the boots, and was prepared to wait.
I agree the boots took longer than first quoted, but this was out of my hands as was down to Hudson.
The new boots arrived to us at Cure after 5 weeks and were quickly dispatched back to you, for your convenience at your work address.
A few weeks later you returned the second pair to us, claiming these also to be faulty.
Upon inspection by ourselves, we couldn’t see a fault, but we gave you the benefit of the doubt and returned the boots to Hudson.
Again the boots were not to be in stock, but this time there was to be a much shorter wait, which again you agreed to.
A couple a days before the new boots arrived from Hudson, you called to inform me that you had brought another pair of boots and wanted a refund.
We’re very sorry you experienced these problems, it’s not often we get any faults with Hudson.
We only refunded you the original price you paid and not the postage because we have been left with your replacement boots (we no longer stock) as a result of you changing your mind before we were able to replace them again for you.

At Cure we strive to give excellent customer service, which in this case I was sure that’s what we did. I think the main reason for being disgruntled here was the postage not being returned, not our service.

We are extremely sorry the dress arrived scrumpled with a mark on the front. The dress in question was of a fabric which does crease easily, and because we offer a free delivery service, all items are shipped in mailing sacks to reduce expensive delivery costs. In future, any orders that are of a similar fabric will be shipped in a cardboard box. The reason the P&P was not refunded was because the dress was actually returned for being too small and the tiny mark on the front was easily removed. We did not therefore deem the dress to be faulty and sold the dress again the same day it was returned. Because product is also on our shop floor, very occasionally the clothes can get marked, unfortunately this was not seen by ourselves. We are very grateful for your feedback and have used this to improve our process.