CVP.com reviews

CVP.com reviews

Excellent
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from 0 - 10
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About

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Questionable

I have placed several orders and pre orders with this online store and have found the whole process repeatedly questionable and this raises issues of trust that say deal very carefully with this company, if you really have to. And this from a company recommended by Symbiosis, the Convergent Design shipping company.

Enquiries/Quotes
In October 2013, having been recommended by the shipping company to purchase a Odyssey 7Q from CVP I requested a quote which I received several days later, I asked for clarification on the order and never received a reply.

Pre Orders
Do check terms and conditions which vary. I placed a preorder for a Blackmagic Cinema 4K, on the product page it specified a fully refundable deposit. I placed the preorder a month ago and had £352 taken from my account. A month later after some have received their order i have not, the pre order deposit is currently £251.87. I have cancelled my pre order and await a full refund.
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I love your speed process

I have become a part of CVP. As an upcoming producer, you can actually grow with CVP. They are always ready to help and will explain in further details. Thank you for being there.
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Incredible fast delivery, top notch service.

This is our fourth purchase from CVP in the past two years. Purchasing process is very straightforward as well as their online payment system. For around 9€ we got our items delivered in less than 24 hours to our door in Madrid, which is their standard. CVP has a very wide range of broadcast/webcast related gear and along with Amazon they are our first stop for international purchases. Highly recommended.
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Fast, reliable, professional and very customer orientated!

This was my first experience with CVP, but definitely not the last!
I made my order via the internet shop on some accessories for my upcoming
custom rig for my Canon c100.
In the future I would not hesitate to make bigger investments
throu CVP. Take in calculation that I'm Swedish, as you might
tell by the bad language, so it is a bit spooky to buy from a new
source/retailer.
Large assortment of the stuff you need for your concerns and
to get you going as a cinematographer today. Big or small,
it's there and it's easy, friendly and very professional.

Many thanks for a fantastic job!
Best regards

Niclas Persson,
Sweden
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Quick and informative.

Brilliant service. Kept me constantly informed about the progress of my order and were snappy with the delivery too.
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What I needed was in stock, and delivered bang on time - all very simple!

Amazon and ebay are full of third party battery suppliers for Sony batteries - to the point where its impossible to tell who's selling real Sony products and who's selling 'something else' - so CVP were the logical choice to make sure I got the real thing - ordering was simple and the batteries arrived as expected - thanks!
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Slow order processing with poor transparency and communication.

While many of the reviews seem positive on here, I must report that my experience of cvp.com is one of a company that is far from responsive. I placed my order on 30th December, and while I appreciate most people didn't return to work until 2nd January, it is only today ( 9th January ) that I've been informed they are out of stock and their supplier is unable to fulfil the order until February ( with no date mentioned ). No mention of which line items are delayed, or an offer to ship the items that are available now with the other items to follow at their cost.

I was also frustrated by their security process, which for the order value I've not had to go through before with any other retailer.

C-. Must try harder. Could benefit from investing in better automated status messaging as well as reviewing their contracts with suppliers to offer more responsive delivery time frames. Items out of stock beyond a week should be suspended from being able to add to baskets.
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Very good

Thanks very much for your help, Ash and all! The transaction was smooth, my special requests satisfied, the item was quickly delivered and tracked all the way to its final destination. I am a very happy customer. Keep up the good work!
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Amazing service and levels of communication.

I wont buy video equipment from anywhere else now,they've always got the items in stock and the delivery is amazingly quick and they let me know every step of the way how it's progressing.
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Great product, perfect service and reasonable price

First time I have used CVP (having been referred from Philip Bloom's site) and they were perfect. The ordering process is simple and their customer service people are extremely friendly and helpful. Wouldn't hesitate to use again.

Andy
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CVP er fantastisk

Jeg har handlet rigtigt meget med CVP og der er altid god service. Varerne bliver sendt øjeblikkeligt. Hvis jeg bestiller varer torsdag formiddag får jeg altid varerne torsdag med TNT. Det er meget sjældent man i Danmark kan få varer fra dag til dag.
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expression of thanks

CVP is excellent. I`ve been pleased to do with this company. Thanks.
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Very helpful as always!

CVP are great and always treat customers equally well. Whether you are buying £100k worth of kit or something for £50 you are a valued customer.
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Fast, efficient, good price, easy purchase.

The best way I have found to buy what I want in a prompt manner.
Very pleased with the service. I will not hesitate to buy again with cvp.
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Brilliantly fast shipping and a great shopping experience

All the communication was informative, the shipping was lightning fast and the service I got was great. Fantastic shopping experience.
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These CVP guys and girls are just excellent in making the best service for you.

Hi there
I had some minor problems in delivery dates due to "out of stock".
But Yogesh and Grace where great CVP representatives so we sorted things out smoothly.
I will recommend this company to all my broadcast partners.
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Excellent service.

Excellent service- received exactly what I ordered, with the promised next-day delivery.
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Great communication

CVP kept us informed as to the delivery date of our items and they were delivered safely on time.
I would definitely recommend them.
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Friendly and helpful, good advice, good communication, quick shipping

Bought from CVP a few times now and they always have a great selection of professional equipment and staff that understand what they sell.
If I'm unsure about anything I always feel I can phone up and get impartial advice on what's best for me on my budget.

CVP Details

About this company

Established in 1986, CVP has grown to become Europe's most dynamic supplier of broadcast technology and services to the television industry, with customer service at the heart of everything we do. Our growth was entirely organic until January 2008 when we acquired Mitcorp (UK) Limited in a take-over funded by RBS corporate finance. In May 2009 we expanded further through the acquisition of GearBox (Sound and Vision) Limited and in July 2010 Total Audio joined our portfolio. Our services include equipment sales and support, consultancy, broadcast engineering, system design, system integration and broadcast equipment rental. We currently employ over 70 full time staff across 6 locations and despite what has undoubtedly been a very challenging trading environment during the last two years our annual sales have grown to exceed £34m whilst generating a pre-tax profit of over £2.5m. We have direct trading relationships with the World's leading broadcast technology manufacturers and are proud to be a BBC approved supplier: As such we have been awarded a contract to renew and support the BBC's entire fleet of journalism cameras. You're in safe hands with CVP

Visit CVP.com

Contact information

Write to: sales@cvp.com
Call us on: 01527854222
We live here: Priory Mill, Castle Road
B80 7AA Studley
United Kingdom

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