Reply from Cyan Teak Furniture
[REPLY]
- Reviews ()
- Bob Winstanley
- 1 Review
Extraordinary quality and brilliant value for money
I bought a Cyan garden table and bench set. It is of a really high quality finish and a very tasteful and elegant yet simple design. Amazing value for money ,and the delivery service was courteous and friendly.
All way better than my experiences with other companies including the big household names.
Would definitely recommmend.
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- Frank J Wilson
- Birmingham, GB
- 2 Reviews
High quality furniture, reasonably priced, made to last
Just purchased a 1.2m Clivedon Teak Garden Bench to compliment the Canfield Dining Set I bought about 4 years ago.
The customer service person I spoke to was knowledgeable about their product range, and was pleasant and sociable, which always helps in these days of speaking to machines.
The Canfield Dining Set has had to endure some awful weather over the last few years yet is is still as robust and usable as the day I bought it. Looking forward to my Garden Bench to arrive and hopefully some sunny weather to accompany it. If you have any concerns about the product, I believe that Cyan now have a showroom to showcase many of their products - it's well worth taking a look, and a feel, before parting with your money!
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- Trevor Roberts
- Jesmond, GB
- 16 Reviews
Good looking furniture on delivery, but looks don't last!
The ordering and delivery process works well. Very friendly, very helpful East Europen delivery drivers (hence 2*, otherwise I'd give 1*). The furniture mostly looked ok on delivery, although I was concerned about the very pronounced grain pattern on two pieces, suspecting they would mean trouble. I contacted the company but was told that the appearance would improve with time.
What has happened us that, after only two months, large and unsightly splits have appeared in precisely the areas I was worried about, threatening the integrity of two pieces of furniture. A bit has already, quite literally, fallen off one chair and a bench has large splits running into joints.
When I contacted to complain I was told that this was a result of the "unusually hot summer" - in 2012 - in the Northeast!!?? This line changed later to "it's part of the natural ageing process"
I've been offered repairs, taking an unspecified period of time, rather than replacement. I have absolutely no faith that I've invested in durable garden furniture. I suspect (and so does the joiner of 40+ years who is currently working at the house) that it will be on a bonfire within 5 years. As the saying goes, "If it seems to good to be true - it IS too good to be true!"
My other concern and guilt trip is that they make a nod towards ethically-sourced timber on their website but say that they cannot source enough to meet their demands. Draw your own conclusions.
As far as I can gather the furniture is manufactured in the far East. Other manufacturers keep UK carpenters in employment but charge you for it. Another potential guilt trip.
