Good looking furniture on delivery, but looks don't last!
The ordering and delivery process works well. Very friendly, very helpful East Europen delivery drivers (hence 2*, otherwise I'd give 1*). The furniture mostly looked ok on delivery, although I was concerned about the very pronounced grain pattern on two pieces, suspecting they would mean trouble. I contacted the company but was told that the appearance would improve with time.
What has happened us that, after only two months, large and unsightly splits have appeared in precisely the areas I was worried about, threatening the integrity of two pieces of furniture. A bit has already, quite literally, fallen off one chair and a bench has large splits running into joints.
When I contacted to complain I was told that this was a result of the "unusually hot summer" - in 2012 - in the Northeast!!?? This line changed later to "it's part of the natural ageing process"
I've been offered repairs, taking an unspecified period of time, rather than replacement. I have absolutely no faith that I've invested in durable garden furniture. I suspect (and so does the joiner of 40+ years who is currently working at the house) that it will be on a bonfire within 5 years. As the saying goes, "If it seems to good to be true - it IS too good to be true!"
My other concern and guilt trip is that they make a nod towards ethically-sourced timber on their website but say that they cannot source enough to meet their demands. Draw your own conclusions.
As far as I can gather the furniture is manufactured in the far East. Other manufacturers keep UK carpenters in employment but charge you for it. Another potential guilt trip.
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