I have my own problems when it comes to meeting my customer's needs. The last thing I want is difficult or delays sourcing packaging, something that Davpack DOES NOT give me!
Davpack provided me with a first class / no hassle service - Thanks - keep it up.
See one sentence opinion!
Yet again the parcel didn't arrive when it should have.
The delivery man made no attempt to knock on our door - we were in - and to make his getaway as swiftly as he possibly could the idiot put the parcel in our green dustbin which was at the front of our property. It was bin collection day and only because by chance we noticed the bin had been moved slightly we got to it before the bin men emptied it!
Every time we have ordered from Davpack we have been heartily let down by the amateurs they use as their delivery people - and as delivery charges are not cheap surely there is a better firm out there?
I've used Davpack several times now and will always go to them first for my packaging needs. Easy to use site, swift dispatch and prompt delivery with the products always exactly what I ordered and securely packaged. The have been a consistently high quality service even during the busy Christmas season and are thoroughly reliable, which is exactly what you need when running a business. Thank you!
Please See above
Very impressed by the service, and the cost. Sadly the order (a sample set of custom boxes) was wrong... but it's been rectified very quickly.
I called Davpack as I needed to order a mixture of boxes for a display I was creating and needed a selection of different sizes. The Davpack representative was very helpful and sent me a list of available stock I could choose from. The order was placed which I received the following day!
All very easy.
I decided to try DavPack as an alternative to another supplier who I'd used for years, as they were a bit cheaper. I got the same goods better packed, more cheaply, and at less cost both on the goods and on delivery. Not only that, but having chosen a low priority delivery, the goods were delivered next day. Couldn't be better.
Davpack Packaging have been amazing!
I ordered various bits of packaging from them recently. My first order was straightforward but I loved that their website showed a video of how to assemble the flat-packed packaging. It arrived super-fast!
Then, I ordered some packaging clearly marked on their website as 'Special Order 4-5 day delivery' - but the following morning (I'd ordered late at night) I received a courtesy call checking I understood these items would take 4-5 days to arrive and to ask if I still wanted to go ahead with the order. I thought that was really good of them. As it happens, the items arrived in about 3 days, so even more well done :)
I also received a courtesy follow-up call to ensure I was happy with my items and that they'd arrived in optimal condition. Fantastic customer service!
When I tried to pay online the EPOS connection crashed. Thinking "Here we go again," I phoned the number on the website (which was amazingly an 0800 number) and was instantly answered by lovely lady Rachel Banks, apologies all round, she sorted my order and said she'd get it to me the next day (which I hadn't paid for).
Hey, guess what? Emails came letting me know that it was on it's way and it did arrive as promised first thing the next day.
The cr*p computer code failed but the good old fashioned human being didn't. And I like people. I like Rachel!
This was the first time I used DavPack, and it won' be the last. Not only the boxes I bought are fine, but they arrived the next day, even though I was not expecting them until later in the week. Also, I had a courtesy call the following day to check everything was right. Not many places give such a fantastic service.
We changed our order several times over several months before confirming the boxes we wanted to order. Paul at Davpack was incredibly helpful during this time and sent us samples along the way so we could make informed choices and decisions.
We now have the boxes etc that we wanted so thank you.
Ordered online and the confirmation was instant. The same day I had a dispatch notification stating that the item will be delivered next day.
The item arrived as promised in perfect condition and as described when ordered. I received a follow-up call the next day checking if the item had been received.
My ONLY criticism would be that there was no name on the parcel or delivery note. Working for a large company this saves a lot of time for people chasing who the delivery is for, especially with numerous buildings and departments.
Overall though, very happy with my purchase and the service I received, thus I would not hesitate to use Davpack again.
I have ordered from this company on a number of occasions, and they have always delivered quickly and efficiently. Their staff are polite and helpful and their products are of a good quality. Great, wouldn't go anywhere else!
On discussing my order with one of the customer service team, I was advised that I ad ordered too much, and that some of what I wanted was unnecessary for my needs and advised to cancel it from my order. She was friendly and helpful, nice to know not everyone is just out to make more money of people. She couldn't have kept quiet and made the company a little more cash. I will be using Davpack again and recommending to anyone in need of such services.
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We stand behind our products 100% and try hard to exceed your expectations. If you’re not satisfied with any stocked product, simply return it within 7 days for a full refund.