This was the first time I used DavPack, and it won' be the last. Not only the boxes I bought are fine, but they arrived the next day, even though I was not expecting them until later in the week. Also, I had a courtesy call the following day to check everything was right. Not many places give such a fantastic service.
We changed our order several times over several months before confirming the boxes we wanted to order. Paul at Davpack was incredibly helpful during this time and sent us samples along the way so we could make informed choices and decisions.
We now have the boxes etc that we wanted so thank you.
Ordered online and the confirmation was instant. The same day I had a dispatch notification stating that the item will be delivered next day.
The item arrived as promised in perfect condition and as described when ordered. I received a follow-up call the next day checking if the item had been received.
My ONLY criticism would be that there was no name on the parcel or delivery note. Working for a large company this saves a lot of time for people chasing who the delivery is for, especially with numerous buildings and departments.
Overall though, very happy with my purchase and the service I received, thus I would not hesitate to use Davpack again.
I have ordered from this company on a number of occasions, and they have always delivered quickly and efficiently. Their staff are polite and helpful and their products are of a good quality. Great, wouldn't go anywhere else!
On discussing my order with one of the customer service team, I was advised that I ad ordered too much, and that some of what I wanted was unnecessary for my needs and advised to cancel it from my order. She was friendly and helpful, nice to know not everyone is just out to make more money of people. She couldn't have kept quiet and made the company a little more cash. I will be using Davpack again and recommending to anyone in need of such services.
Customer service was brilliant, I just felt that they are a little more expensive than some companies.
Delivered virtually instantly and packed to perfection - we were most impressed with the way the large boxes were packaged but the delivery driver was most unimpressed to have to wait whilst we undid it all (miles and miles of bubble wrap) to ensure all was in order before signing. Boxes good value for the money and perfect for their use.
This was my first order from DavPak. The goods arrived on time and were well packed. We have not yet received feedback from our customers, so cannot rate the Premium Book Boxes we purchased a couple of days ago. They appear to be ideal for our use - easy to assemble and apparently strong.
I am very happy with the service. It was a very fast delivery. They informed be by email when they dispatched the goods. They arrived nicely without any demage. Also next day their customer service rang and asked whether everything all right or not. Goods are exactly the same as they shown on their website. Pleasure ti work with and l will definitely come back. Many thanks.
From the way that Angela answered my call, the way I was guided through your product, the efficient and pleasant way to completion and payment of my Order, left me extremely satisfied.
Your Prompt and fast delivery within 22 hours, left me speechless, coupled with the
big smile of the Delivery Driver, though he declined my offer for a cup of coffee, assuring me that he had his own in his thermos flask. WELL DONE.
Co. Sec A.N.C. Ltd..
Davpak do seem to try harder than most, getting boxes available that fitted the new Royal Mail sizing as soon as it was introduced was a smart move and one their competitors who we usually use didn't respond to.
The website is easy to wander through, everything is clearly labelled. You click on what quantity you want for any of their products, breeze through the checkout and watch the door for the courier the very next day
I ordered some postal boxes that I needed to send out some really important items from my charity to schools before half term.
Having used Davpack many times over the years (although not much recently) I had always found them to be outstanding. I needed to get the boxes here urgently as I had a tight timeline to work to and it hadn't been possible to order until something else arrived, so I paid £13 to have next day delivery. While it didn't say it would be morning, next day often is so I hoped to receive the goods before lunch and was stuck in all day waiting. They finally arrived at 7pm after Davpack telling me on the phone at 3.30pm they would arrive by 4pm. For £13 that is a very poor delivery service. However, as always, the product is great.
I am looking at costs of postage and had terrific attention from the lovely people at DavPak last week. The new cardboard envelopes arrived the next day. They are stunning quality, as is the service from DavPak. Thank you!
I always know that Davpack will deliver when they say. The site is easy to negotiate and when I do need help they are always quick to answer the phone and very helpful. Can't recommend highly enough.
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