I regularly purchase cardboard postal tubes from Davpack in lots of 50. The tubes arrive inside a cardboard box which I accept from the delivery driver as being in good condition. Recently however, on opening the box, I have found that the 50 tubes inside have been strapped together at the factory using a strong plastic band. This band has been applied so tightly that the outer tubes are visibly crushed. I have to discard these damaged tubes because they are not as strong as they need to be for mailing purposes. Losses are typically around 10%.
Delivery time is quick and the USEABLE tubes are quite suitable for their purpose, but having to right-off 10% of my order is making purchase from Davpak uneconomic for me.
After posting this, a member of the Davpak sales team got back to me and apologised for the trouble I've been having. She explained that Davpak had been unaware of the problem since it originates with their manufacturing people. They said they would contact them with a view to preventing this happening in future. They have offered to give me a generous discount. The sales team member was very courteous and friendly. As a result, I have reviewed this posting to give them a higher star rating. I will be placing another order with Davpak shortly, and am keeping my fingers crossed that the packing arrangement on this occasion does not result in wastage.
Thank you for a very fast and friendly service. The original order was done in minutes over the phone and delivery was very quick. The box came undamaged and the products intact. I was notified of updates with my order which was very useful. Overall an excellent service one I would recomment to colleagues and friends.
Needed some heavy duty Cardboard Boxes for carrying Spirits and Wines around. Found Davpack via a Google search. Seemed to be one of the cheapest. Was kin of expecting thinner Cardboard, because of the price, but glad i ordered through them. Great products and a very fast delivery!
I wouldn't hesitate to use Davpack again. The service was excellent and the goods arrived on time in good condition.
We were very pleased with our first contact/order with you.Rachel was very good at understanding what we wanted & sorted it all for us.The Samples arrived overnight & we got our clients approval the same day & the Bulk were then deld next day.
Great to have a company who work with us & can be relied on.
Purchase was based on delivery time as well as price, received a call 4.30 on the day of purchase explaining i could not have my goods the following day, had i known this earlier other arrangements could have been made, disappointed with the time it took to respond.
I was fairly confident i ordered some shrinwrap and bubblewap.Someone very kindly altered my order to reduce the cost of the bubblewarp but i wended up with 2 rolls of bubblewrap and no shrinkwrap!,after some fantastic aftersales back up i found out I recieved my order correctly and I was in error not Davback-what amazing service
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