Dealcloud reviews

Great Deals & Great service😀

So I've used dealcloud 6 times now. I've bought sunglasses to week break in Cornwall. And I have to say its been a pleasure dealing with you. You have saved me lots of money and each transaction has been easy and simple.

Keep the good service and great deals coming. Very happy customer 😃

Andy found this review useful

Scams

Hairdresser didn't have any appointments ( gone out of business), no refund.
Cider House never open, appears they want cash to alter an old building as there was scaffolding up all the time and it was never open.

DO NOT BUY COUPONS OFF THIS COMPANY, CUSTOMER SERVICE will not get your money back.

10 April 2013

Reply from dealcloud.co.uk

Hi Keith,

Our customer care team have checked and we have no record of an email from you under your name.

If a voucher is unusable within it's validity period (i.e. you contact us while it is still valid) then we will always be able to help.

If you could send your details including the email address linked to your account, voucher codes and the offers you need our help with to cs@dealcloud.co.uk, we'll be able to look into this for you.

absolutely waste of space

I ordered a tablet off dealcloud, waited 8 weeks for delivery supplier said he wasn't sending tablets out until after offer ended (remember this bit) it arrived, didn't work.
Emailed supplier [external link removed], said he would send another straight out, 2 weeks later no sign, contacted them again, lost my details! waited another couple of weeks nothing, emailed saying I wanted to cancel supplier said I had to get it touch with deal cloud for a refund.
did eventually get in touch they said I couldn't have a refund has offer had ended
ha ha see above () how can I send it back for a refund within offer time when I didn't receive it until about 6 weeks after offer ended

rubbish

06 February 2013

Reply from dealcloud.co.uk

This customer's tablet was unfortunately one affected by a slight delivery delay from the merchant (21 days delivery timescale was affected by Christmas postal delays). The tablet arrived with him not working properly which we understand is very disappointing - he was then advised by our customer care team to contact the merchant to arrange return of the faulty product for replacement or refund, as per Dealcloud's terms & conditions, which have been reviewed & approved by Trading Standards.

GREAT CUSTOMER SERVICE!

I purchased a MP3 player from the Dealcloud site as a Christmas present for my brother on the site. When I went onto the website to input the code for the deal this didn't work which was a little worrying.

I managed to contact someone from Dealcloud Customer Service about the issue who was very helpful and spoke to the company to then get this code to work on the site and this was sorted within minutes and I went on the website and redeemed the voucher and this was delivered within 2 working days.

Andy found this review useful

BEWARE this spider web of companies

We have not received what we paid for, and now find it impossible to get through the smoke screen to make our complaint

06 February 2013

Reply from dealcloud.co.uk

Our website has an easy to find "contact us" tab where you can either fill in a contact form or email us on cs@dealcloud.co.uk for help, we hope this helps!

very bad if you have a problem with a seller on Dealcloud

Bought 2 android tablets through Dealcloud, at first the vouchers didn't work, tried contacting [external reference removed] to seek help - no reply to phones/emails, tried contacting Dealcloud, no reply to phones/emails. Raised concerns about seller on Facebook/email, 1 month later Dealcloud announce they have a problem with [external reference removed]. How many people have paid out for the deal since Dealcloud were made aware of problems? Very poor, now need to try to recover money.

06 February 2013

Reply from dealcloud.co.uk

If a customer has a problem with a dealcloud purchase they can contact us at cs@dealcloud.co.uk or fill in the form in our ‘contact us’ tab located on the website. This particular customer was affected by a disappointing merchant who failed to deliver - all affected customers were contacted and offered a full refund by dealcloud and we are working hard to avoid situations like this repeating themselves.

dealcloud.........dealcon

purchased a voucher for £74.99 for a android 9 tablet...used voucher straight away on the 08/11/2012 on the website [external reference removed] ( aprop now called [external reference removed]) paid another £9.99 for postage...still happy bee ....small print confirmed will be delivered within 21 days of purchase now the 13/12/2012.... no tablet has ever arrived...deal cloud say ring [external reference removed]....guess what their telephone numbers do not work and no one replies to emails....spoke to dealcloud again who said twice that they had spoken to [external reference removed] and it had been posted out mmmmm how do they get to talk to them when no numbers work for them!!! even with the numbers dealcloud provide......now today find out via facebook that there is a problem with [external reference removed] and after posting on fb complaint which seems the only way to get a response, i have had a reply saying they will refund within 3 to 5 working days......as tablet was a xmas gift for 12 year old son dealcloud have proper stitched us up....and they havent even said sorry and i have to open a dispute with [external reference removed] to try and get my postage back!! surely dealcloud should make the appropriate checks to ensure their customers receive what they pay for by using reputable companies....best thing is they are now advertising on their website another tablet almost the same for same price with another company but when i asked if they could supply me with the voucher for that instead they said they cant!!! total scam and i have reported these and [external reference removed] to the police, action for fraud and trading standards tonight as im sure many of others will....you only have to look at their fb page to see the complaints for many of their other vouchers!!! customer service is appalling as ive said no apoligys from them for all the inconvienance dating back to the 08/11/2012

06 February 2013

Reply from dealcloud.co.uk

This customer was unfortunately affected by a merchant who failed to deliver as promised, dealcloud make stringent checks on all merchants prior to running deals, but unfortunately in this case, the merchant then failed on fulfillment of the deal as contracted and gave us incorrect information regarding despatch.
This customer, along with all others affected, has received her refund from us and we are doing our best to make sure this does not happen again.

DealCloud is good but the deals they sell from Merchants aren't always

I saw the Call of Duty Black ops II £20 off deal and almost pissed my pants in excitement (slight exaggeration there). I bought the deal straight away but made the classic impulse buyers mistake of not shopping around first.

The deal was with Fox Empires whose site I then visited to use the voucher given to me by DealCloud. Once there I realised that the initial price of the game is highly inflated compared to what you can buy the game for off the likes of Amazon or even Tesco (with free delivery).

Sufficed to say I kicked myself for buying the deal with such haste and set about trying to get a refund. I called DealCloud (always call, don't waste time with e-mails) and the nice lady refunded my payment straight away without any hassle whatsoever.

So to deal with DealCloud is straight forward, but what they sell may not be the best deal for you - buyer beware and do your homework before jumping into a deal which you could have received cheaper elsewhere.

Andy found this review useful

Probably the easiest deal site to deal with

I recently bought and booked a hotel deal for a holiday for me and 7 friends - in fact we bought 4 vouchers so that all 8 of us could travel.

Because it was a group of 8 men on an action sports trip, we obviously didn't want double beds(!) and the customer service people at dealcloud were very helpful in helping us confirm this requirement and the dates with the hotel.

I've bought on most of the voucher sites and would say that this company is the easiest to deal with and also pretty quick at getting back to you. Can't say fairer than that!

1 good experience, 1 bad

I have used Dealcloud twice now. Once I bought a 2 night stay in a hotel. It was very easy to purchase and redeem the voucher etc. The hotel was very nice (if a bit corporate - but that's not Dealcloud's fault). We had a lovely time.

The second time I have used this company the following happened:
Dealcloud were offering a voucher for 2 pairs of slimming pants for £19 - normal Aneeks retail price £80. A bargain I thought!

It was not a bargain. When I went to redeem my voucher I had to set up an account with Aneeks. On setting it up I was notified that account holders get special privileges. I added the pants to my basket and then thought I'd have a browse of their other products. So glad I did!!!

On the left of the screen there was a "deal surf" section - the SAME pants were being sold for £15.80!!!
Cheaper than the Dealcloud voucher and phenomenally cheaper than Aneeks' price of £80. So retail value of these pants is £8 - what the hell is the cost value?!

Aneeks are hoping that people won't see this section before they make their purchase. I'm my opinion that is disgraceful. I had never heard of this company before and this is obviously why. They won't be around for long.

I have informed BBC's Watchdog programme ;-)

Dealcloud did refund the price of my voucher, however I'll be hesitant to use them again.

Andy found this review useful